Course Overview

    Overview

    What's Included

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Who Can Take

    What Is ITIL Version 5 Foundation and Who Is It For?

    Your Entry Point into Modern IT Service Management

    ITIL Version 5 Foundation course badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Eindhoven, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What's Included in Your ITIL V5 Foundation Training

    • 2 days of instructor-led training (16 hours)

    • 16 PDUs on completion of the training

    • Official PeopleCert ITIL V5 Foundation Digital Courseware

    • Value stream mapping, Guiding Principles and Continual Improvement Model content

    • Full-length mock exams in the exact format of the live PeopleCert paper

    • PeopleCert ITIL V5 Foundation exam voucher

    • PeopleCert-accredited trainers with real-world delivery experience

    • Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass

    • Retake the training within 2 months at no additional cost

    • Recordings of all training sessions.

    Key Highlights

    of the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Eindhoven

    Do You Qualify for the ITIL V5 Foundation Exam?

    How ITIL 5 Foundation Advances Your Career

    Skills, Recognition and Earning Power

    ITIL V5 Foundation Exam Format in EindhovenWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.

    ITIL V5 Foundation Certification Cost in Eindhoven

    Who Should Take ITIL V5 Foundation Certification Training in Eindhoven?

    • IT Service Manager

    • Service Desk Analyst

    • ITSM Practitioner

    • IT Support Engineer

    • IT Operations Manager

    • Incident / Problem Manager

    • Change Manager

    • IT Project Manager

    Where ITIL 5 Skills Lead in Eindhoven

    Roles, Demand and Pay

    IT service management skills are in strong demand across Eindhoven, home to the Brainport high-tech cluster where more than 72,000 tech and IT professionals work. Semiconductor, healthtech, automotive and software employers all run complex digital services that depend on reliable, value-led ways of working. As these organisations scale, demand rises for professionals who understand the ITIL framework, from service desk analysts up to service delivery and IT service managers, and here is what the local market is telling us right now.

    Why IT Service Management Skills Are in Demand in Eindhoven

    ITIL 5 Foundation is more than a certificate. It is a practical toolkit for modern service management. Join professionals across Eindhoven who deliver reliable, value-led digital services. Start your journey today.

    Your Eindhoven Career Transformation

    From Where You Stand to Where ITIL 5 Takes You,

    A Brainport Career Transformation

    Eindhoven's Brainport region is scaling its digital and high-tech services fast, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on.

    Sources: PayScale, SalaryExpert, Glassdoor (Netherlands) 2026; Brainport Eindhoven 2026.

    How to Get ITIL V5 Founfdation Certified in Eindhoven

    Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Eindhoven is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organisations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimisation

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculum

    of the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    What You Will Master in the ITIL 5 Foundation Course

    Built on the Nine Official Topic Areas

    This ITIL 5 Foundation programme builds practical, exam-ready knowledge across all nine official topic areas. By the end, you can describe how organisations co-create value through digital products and services and prepare confidently for the PeopleCert exam.

    Digital Product and Service Management

    The skills covered in ITIL 5 Foundation start here: understand what digital products and services are, how value is created across their lifecycle, and why continual improvement is central to modern service management.

    Value Co-Creation

    Learn how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Explore the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic approach.

    The ITIL Value System and Guiding Principles

    Understand how the ITIL Value System brings together governance, value chain activities, practices and improvement, and apply the seven guiding principles to real decisions.

    Lifecycle and Management Practices

    Work through the product and service lifecycle, from discovery and design to operation, delivery and support, and see how ITIL's management practices enable consistent ways of working.

    Continual Improvement and Value Streams

    Apply the continual improvement model and use value stream mapping and management to improve flow, visibility and outcomes across digital products and services.

    ITIL V5 Foundation Certification Training Modes

    for Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customised training aligned to organisational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.

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    Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customised learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1210

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in Eindhoven

    Accredited, Expert-Led, Exam-Ready

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Eindhoven and the Brainport region. As a PeopleCert Accredited Training Organization, we combine accredited trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes. Our ISO 9001:2015 and ISO 27001:2022 certifications reflect our commitment to quality and information security.

    • PeopleCert Accredited Training Organization delivering AXELOS-aligned ITIL 5 Foundation courseware
    • Experienced, PeopleCert-accredited trainers with real service management expertise
    • Flexible formats: live online, classroom and corporate group training
    • Structured materials, case studies and practice questions for exam readiness
    • ITIL 5 Foundation exam voucher and mock exams included in accredited packages
    • Guidance to help you clear the certification on your first attempt
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across the Netherlands and worldwide

    100+

    Countries Served

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    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Eindhoven

    Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Eindhoven

    Pullman Eindhoven Cocagne, 47, Vestdijk, Fellenoord, Centrum, Eindhoven, Noord-Brabant, Nederland, 5611 CA, Nederland

    ITIL Version 5 Foundation Training Location in Eindhoven

    NH Collection Eindhoven Centre, Eindhoven

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    Corporate ITIL 5 Foundation Training in Eindhoven

    For Your Teams

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • PeopleCert-accredited trainers with high-tech and ITSM experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Eindhoven and global locations

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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities in Netherlands

    ITIL Version 5 Foundation training for individuals and teams. Select a city in Netherlands to view upcoming dates, formats and pricing.

    Frequently Asked Questions

    Here's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT professionals, product owners, DevOps and business staff who work with digital services.

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