Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge and Why Upgrade Now?Your Fast Track from ITIL 4 to ITIL 5

    The ITIL Foundation Bridge Version 5 (ITIL 5 Bridge) is the official transition qualification from AXELOS and PeopleCert that upgrades your ITIL 4 Foundation credential to ITIL 5 without repeating what you already know. ITIL 5 Bridge certification training in Wellington focuses only on what is new and changed in the latest edition, so you become current in a single day of guided study. The bridge covers the evolution from IT service management to digital and AI-enabled product and service management, the product and service lifecycle, the updated ITIL Value System, value stream management, and refreshed terminology and practices. You demonstrate that knowledge in a short PeopleCert exam, and on passing you hold the ITIL 5 Foundation credential, the same outcome as sitting the full Foundation exam. It suits Wellington service desk leads, service delivery managers, ITSM specialists and consultants who already work to ITIL 4 and need the current credential for client work, public sector roles or career progression. Keep your knowledge relevant and get certified with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Wellington, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge and Why Upgrade Now?Your Fast Track from ITIL 4 to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Wellington, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in WellingtonDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why the ITIL 5 Bridge Pays off for Your CareerSkills, Recognition and Real Momentum

    ITIL V5 Foundation Exam Format in WellingtonWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Wellington

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Career Outcomes in WellingtonRoles, Demand and Pay

    ITIL is the common language of IT service management across Wellington, valued by government agencies, managed services providers, consultancies, financial institutions and SaaS firms that run structured, multi-supplier service environments. As the capital centralises public sector ICT and adopts cloud and AI at scale, professionals who hold the current ITIL 5 credential stand out. Demand spans the service ladder, from Service Desk Lead to Service Delivery Manager and Head of IT Service Management, and here is what the local market is telling us right now.

    What Is Driving ITIL 5 Demand Across Wellington?

    The ITIL 5 Bridge is the quickest way to keep your service management credential current. Join Wellington professionals who stay relevant as the framework, and the public sector, move to the latest edition. Start your upgrade today.

    Your Wellington Career Transformation

    The Gap Between ITIL 4 and ITIL 5, Closed

    Your Service Management Upgrade, Mapped Out

    Wellington's public sector and technology employers increasingly expect IT service management professionals to work to the latest framework. As ITIL 5 lands and agencies centralise digital delivery, employers separate practitioners on the current credential from those still on the previous version. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (New Zealand) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in WellingtonStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Wellington is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in New Zealand is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Master in the ITIL 5 BridgeNew Concepts You Can Apply at Work

    Skills covered in the ITIL 5 Foundation Bridge focus on what is new and changed since ITIL 4. By the end of this one-day programme you can describe the ITIL 5 enhancements, work with the product and service lifecycle, and apply the updated value approach in your own service environment.

    Spot What Changed Since ITIL 4

    Identify the key enhancements, new and refined concepts, structural updates and updated terminology introduced in ITIL 5, so you know exactly what is different and why it matters for your day-to-day service management work.

    Manage Digital and AI-Enabled Services

    Understand how ITIL 5 reflects modern digital and AI-enabled environments, and how rising complexity across cloud, multi-supplier and platform delivery shapes the management of digital products and services across their lifecycle.

    Map the Product and Service Lifecycle

    Work with the ITIL 5 product and service lifecycle, from Discovery and Design through Build, Operation, and Delivery and Support, as the core structure for managing digital products and services end to end.

    Speak the Updated ITIL 5 Language

    Use the new, renamed and redefined terminology and core concepts of ITIL 5 confidently, so you can communicate clearly with teams, partners, suppliers and stakeholders who are at different stages of adoption.

    Drive Value Across the Whole Ecosystem

    Apply ITIL 5's enhanced value creation approach, linking strategy, delivery and measurable outcomes across the full stakeholder ecosystem, including the role of sustainability, experience and value stream management.

    Apply ITIL 5 in Your Daily Practice

    Integrate the ITIL 5 enhancements into your existing ITIL 4 ways of working, using the updated guidance to improve collaboration, break down silos, and drive measurable improvement in service performance and results.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Wellington?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    NZD 840

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    NZD 840

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis in WellingtonTrusted by ITSM Pros and Teams

    As a trusted ITIL (Version 5) Foundation Bridge training company in Wellington, Invensis Learning delivers focused ITIL 5 Bridge training for ITSM professionals and teams who already hold ITIL 4 Foundation and want the current credential. Our programmes combine experienced, accredited trainers, flexible live virtual and classroom delivery, syllabus-aligned courseware, and learner-focused support. Whether you enrol as an individual or arrange corporate training for your service desk or operations team, we provide a professional learning experience built around practical understanding, the latest ITIL 5 concepts, and a clear route to your PeopleCert exam.

    • Experienced, PeopleCert and AXELOS aligned ITIL trainers with real ITSM background
    • Focused one-day bridge format built around the current ITIL 5 syllabus
    • Flexible delivery: online (live virtual) instructor-led and classroom options
    • Guidance on booking the PeopleCert exam and online proctored sittings
    • Structured courseware covering only what is new in ITIL 5
    • Dedicated learner support before, during and after training
    • Tailored corporate group training for Wellington teams
    • Trusted by professionals and organisations across many industries

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    ITIL (Version 5) Foundation Bridge Course Training Locations in WellingtonInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Wellington

    InterContinental Wellington, an IHG Hotel, Wellington

    ITIL V5 Foundation Bridge Training Location in Wellington

    Sofitel Wellington, 11, Bolton Street, Lambton, Paekākā, Wellington Central, Wellington, Wellington City, Wellington, 6011, New Zealand / Aotearoa

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    Corporate Training in WellingtonUpgrade Your ITSM Function

    • Transition an entire ITSM team to ITIL 5 in a single training day each
    • Customised schedules aligned with your team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real IT service management experience
    • Role-based examples relevant to public sector and managed services
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Wellington and wider New Zealand

    Trusted by Leading Organisations

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    What Our Learners Say

    Updated My Credential in a Single Day

    "I held ITIL 4 Foundation for years, so a full course felt like overkill. The ITIL 5 Bridge was exactly right, one focused day on what changed, and I passed the PeopleCert exam the same week. The digital and AI service management content was the most useful part."

    Aroha Williams

    IT Service Desk Lead

    0/0

    Clear, Practical and Current

    "The trainer made the differences between ITIL 4 and ITIL 5 really clear, especially the product and service lifecycle and the updated value system. I came away confident using the new terminology with our suppliers."

    James Patterson

    ITSM Analyst

    0/0

    Efficient Upgrade for Busy Professionals

    "Good pace for working professionals. The session focused only on the new content, so there was no wasted time. The exam booking guidance and online proctoring tips were a nice bonus."

    Mere Tuiloma

    IT Operations Coordinator

    0/0

    Whole Team Transitioned with Minimal Disruption

    "We moved our whole service team to ITIL 5 with Invensis. Running it as a single day per person meant minimal disruption, and everyone now shares the same current language for our agency work. The corporate coordination was excellent."

    David Chen

    Head of IT, Public Sector Agency

    0/0

    Ideal Way to Keep Certified Staff Current

    "As an L&D lead I needed an efficient way to keep our certified staff current. The bridge format was ideal, flexible scheduling, accredited trainers, and a clear outcome. Our service delivery managers were upskilled without losing project time."

    Sarah Thompson

    Learning and Development Manager, Financial Services

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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is the official transition qualification from AXELOS and PeopleCert that updates an ITIL 4 Foundation credential to ITIL 5. It is designed for practising ITSM professionals, such as service desk leads, service delivery managers and consultants, who already hold ITIL 4 Foundation and want the current credential.

    General

    What is the ITIL 5 Foundation Bridge and who is it for?

    The ITIL 5 Foundation Bridge is the official transition qualification from AXELOS and PeopleCert that updates an ITIL 4 Foundation credential to ITIL 5. It is designed for practising ITSM professionals, such as service desk leads, service delivery managers and consultants, who already hold ITIL 4 Foundation and want the current credential.

    Is the ITIL 5 Bridge worth it for my career in Wellington?

    Yes. ITIL is the standard language of service management across Wellington's public sector, managed services and SaaS employers. Holding the current ITIL 5 credential keeps you relevant as agencies centralise ICT and adopt cloud and AI, and supports roles from Service Desk Lead to Head of IT Service Management.

    Do I need ITIL 4 Foundation before taking the bridge?

    Yes. The ITIL 4 Foundation certification is the formal prerequisite for the bridge. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation course and exam instead. The bridge assumes your existing ITIL 4 knowledge and covers only what is new.

    What credential do I get when I pass?

    On passing the bridge exam you hold the ITIL 5 Foundation credential, the same outcome as sitting the full ITIL 5 Foundation exam. It also enables progression to higher ITIL 5 qualifications.

    How long is the ITIL 5 credential valid?

    The ITIL 5 Foundation credential is valid for three years. To keep it current you renew every three years by earning 60 CPD points or by passing a higher ITIL 5 qualification. Confirm the latest renewal requirements with PeopleCert.

    Pricing

    How much does ITIL 5 Bridge training cost in Wellington?

    Training is usually offered as a one-day course and exam package, with fees quoted in New Zealand dollars. Exact pricing varies by format and schedule, so it is available on request. Request a quote and a learning advisor will share current options.

    What is included in the course fee?

    The training fee typically includes instructor-led sessions, syllabus-aligned courseware covering the new ITIL 5 content, practice activities, exam booking guidance and learner support. The PeopleCert exam may be bundled or billed separately depending on the package.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher, while others quote training and exam separately. PeopleCert bills exam fees under regional pricing. Ask a learning advisor which option applies to your enrolment.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing, ideal for transitioning a whole service team to ITIL 5. Contact us for a tailored quote for your Wellington team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The bridge exam is closed book with multiple-choice, single-answer questions. It covers only what is new and changed in ITIL 5 relative to ITIL 4, across five topic areas, and is based on the official PeopleCert ITIL Foundation Bridge Version 5 syllabus.

    How many questions are on the exam and how long is it?

    The exam has 20 questions and an allotted time of 30 minutes. It is short because it tests only the ITIL 5 updates, not the full Foundation syllabus you already covered in ITIL 4.

    What is the passing score for the bridge exam?

    The pass mark is 65 percent, which is 13 correct answers out of 20. Focus your study on the five ITIL 5 topic areas covering what is new and changed since ITIL 4.

    How and where do I sit the exam?

    You can sit the exam online with PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. We guide you through booking and scheduling so you can take it when you feel ready.

    What happens if I do not pass the first time?

    You can re-sit the exam with PeopleCert. Re-sit policies and any fees are set by PeopleCert, and our trainers help you focus your revision on the ITIL 5 topics so you go in well prepared. Confirm current re-sit terms with PeopleCert.

    Course Content

    What topics does the ITIL 5 Bridge cover?

    It covers five topic areas: the key enhancements in ITIL 5, digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice. It focuses only on what changed from ITIL 4.

    What is new in ITIL 5 compared with ITIL 4?

    ITIL 5 introduces the product and service lifecycle as a core structure, an evolved ITIL Value System, value stream management, an explicit focus on digital and AI-enabled service management, and updated terminology and practices. The bridge teaches exactly these changes.

    Will I need to relearn ITIL 4 content?

    No. The bridge assumes your ITIL 4 Foundation knowledge and does not repeat it. You study only the new and changed ITIL 5 material, which is why the course runs in a single focused day.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. Our courseware is aligned with the official PeopleCert and AXELOS ITIL Foundation Bridge Version 5 syllabus, so you study the current concepts, terminology and lifecycle exactly as the exam expects.

    Do I get a certificate of completion?

    Yes. You receive a course completion certificate after the training. The ITIL 5 Foundation credential itself is awarded by PeopleCert once you pass the bridge exam.

    Enrollment

    How do I enrol in the ITIL 5 Bridge course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training and classroom delivery, plus customised corporate group training for teams. Choose the format that fits your schedule and learning style.

    How soon can I start, and how quickly can I get certified?

    The bridge runs as a single focused day, so many learners complete training and sit the PeopleCert exam within the same week. Check upcoming Wellington and live virtual schedules, or ask an advisor about the next available batch.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support and our team will help you arrange a new date.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.