Module 2: The Three Roles in Scrum
- Scrum Master roles and challenges
- Product Owner roles and responsibilities
- Development team roles and responsibilities
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is aligned with Scrum Alliance to provide CSM certification in Ottawa. The training is delivered by Certified Scrum Trainers (CST) using official Scrum Alliance courseware and the CSM Learning Objectives.
The Certified ScrumMaster (CSM) assessment validates your understanding of the Scrum framework and your readiness to serve as a Scrum Master on delivery teams. The assessment focuses on the Scrum Guide foundations, the three roles (Product Owner, Scrum Master, Developers), the five events, the three artifacts, and the values and theory underpinning empirical process control. Through a combination of multiple-choice questions, candidates are tested on their ability to apply Scrum principles in real-world team environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
Scrum Master skills are in steady demand across Ottawa, valued by the federal government, the Kanata North technology cluster and the city's growing SaaS corridor as they scale agile delivery. Certified Scrum Masters facilitate delivery pods, coach teams and connect sprints to outcomes. Roles run from Scrum Master and Product Owner to Senior Scrum Master and Agile Coach, and here is what the market is telling us right now.
CSM is more than a credential. It is your entry into agile delivery leadership across Ottawa's public sector and technology clusters. Start your Scrum journey today.
Ottawa's public sector and technology employers are scaling agile delivery, and increasingly separate certified Scrum Masters from the rest. Here is which side of that line you want to be on.
Sources: Indeed, ZipRecruiter, ERI (Canada) 2026.
The path to online CSM certification in Ottawa is straightforward. Complete the 2-day Certified Scrum Trainer® (CST®)-led course, take the Scrum Alliance assessment online, and activate your credential through your Scrum Alliance account. Most learners complete the process within a few days of finishing the course.
The CSM curriculum follows the official Scrum Alliance CSM Learning Objectives and the latest Scrum Guide. Modules are delivered over 2 days by a Certified Scrum Trainer® with hands-on workshops, facilitated exercises, and real Scrum scenarios.
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Foundational to nearly every question on the exam, best mastered early.
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This CSM course builds the Scrum framework knowledge and facilitation skills the online exam and the role both demand. By the end you can run Scrum events, coach a team and remove impediments with confidence.
Learn the empirical foundations of Scrum, including transparency, inspection and adaptation, and connect the framework to the Agile Manifesto so you can apply it in complex delivery environments.
Understand how commitment, focus, openness, respect and courage build trust and underpin effective Scrum adoption, and how a Scrum Master models these values day to day.
Master the structure and accountabilities of a self-managing, cross-functional Scrum Team, and the distinct roles of the Scrum Master, Product Owner and Developers.
Facilitate the Sprint, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective within their timeboxes, using practical retrospective and facilitation techniques.
Work with the Product Backlog, Sprint Backlog and Increment, and apply the Product Goal, Sprint Goal and Definition of Done to keep work transparent and focused.
Apply servant leadership to serve the team, the Product Owner and the organisation, removing impediments and coaching for continuous improvement.
Scrum Master
Agile Team Lead
Project Manager (Agile)
Delivery Manager
Team Lead
Product Manager
Business Analyst (Agile teams)
Agile Coach (aspiring)

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your Scrum learning and professional development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom CSM training in Ottawa format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official Scrum Akiance International-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to build Agile capabilities at scale, standardize Scrum practices, and support workforce development through customized team learning initiatives. This format is ideal for CSM training for companies in Ottawa seeking to strengthen Agile delivery and team collaboration across the organization.
Official Scrum Akiance International-aligned Course Material
Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides CSM coaching in Ottawa for professionals seeking individualized support and focused learning guidance.
Official Scrum Akiance International-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
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Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This virtual CSM training in Ottawa option enables professionals to participate from any location.
Official Scrum Akiance International-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
As a trusted CSM training company, Invensis Learning delivers structured CSM training for individual professionals and organisations across Ottawa who want to build agile delivery capability and step into the Scrum Master role. Our programmes combine experienced, Scrum Alliance aligned instruction, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning group training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes, backed by ISO-certified quality and information-security standards.
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CSM Training Location in Ottawa
Andaz Ottawa Byward Market 325 Dalhousie St, Ottawa, ON K1N 7G1
CSM Training Location in Ottawa
Delta Hotels by Marriott Ottawa City Center 101 Lyon St N, Ottawa, ON K1R 5T9
Passed the Exam and Landed the Role
"The CSM course made the Scrum framework click for me. The trainer's real delivery examples and the practice questions meant I passed the online exam a few days after the course and stepped into my first Scrum Master role."
Marc Tremblay
Scrum Master
0/0
Sharper Facilitation Skills
"As a team lead already running sprints, this training filled the gaps in my facilitation and helped me run better retrospectives. The sessions on the five Scrum values changed how I coach my team."
Priya Sharma
Software Team Lead
0/0
A Confident Move into Agile
"I moved from a project coordinator role into agile delivery after this course. The content was practical and beginner friendly, and the trainer answered every question clearly."
Emily Cardinal
Project Coordinator
0/0
Consistent Scrum Across the Team
"We trained a full delivery pod through Invensis Learning. The live virtual format fit our schedule, and the team now runs consistent Scrum events. The impact on sprint predictability showed within a couple of cycles."
Daniel Fortin
Delivery Manager, Federal Technology Programme
0/0
Great Fit for Our Growing Teams
"The corporate CSM training gave our SaaS teams a shared agile language. Coordination was smooth, the trainer tailored examples to our product work, and adoption stuck long after the sessions ended."
Alison Wright
L&D Lead, SaaS Company
0/0
4.6
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Locations Worldwide
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CSM is the Scrum Alliance's entry-level Scrum Master certification. It validates your understanding of the Scrum framework, the Scrum Master role and the five Scrum values, and suits aspiring Scrum Masters, project managers moving to agile and team members formalising their Scrum knowledge.