Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the Change Management Foundation and Practitioner Certification?UntitledYour Route to Leading Change

    The Change Management Foundation and Practitioner (CM-F&P) is a globally recognised, two-level qualification that validates your ability to lead the people and culture side of organisational change. Foundation confirms your knowledge of change concepts and models, while Practitioner proves you can apply them to real change scenarios. This Change Management certification training in Hanoi prepares you for both credentials in one structured programme. Grounded in the Change Management Body of Knowledge (CMBoK) and the current Change Management Practitioner Guide, the course covers how individuals and organisations respond to change, stakeholder engagement, change practice, and professional conduct. It suits project managers, HR business partners, transformation leads and consultants across Hanoi's fast-growing FDI, banking and technology sectors. Delivered in live virtual and corporate formats by experienced change management trainers, the programme moves you from concept to two respected credentials with a clear, supported path. Start your change management journey with Invensis Learning.

    What Is the Change Management Foundation and Practitioner Certification?Your Route to Leading Change

    Certification Badge

    Key Highlightsof the Change Management Foundation and Practitioner Training Course

    Change Management Foundation and Practitioner Eligibility in HanoiDo You Qualify for the Change Management F&P Exam?

    Why This Certification Pays OffFor Your Change Career

    Change Management F&P Exam Format in HanoiWhat to expect on exam day

    The Change Management Foundation and Practitioner exams in Hanoi assess your understanding of change management principles and your ability to apply them in real-world organizational environments. The Foundation exam focuses on core concepts, terminology, and frameworks through multiple-choice questions, while the Practitioner exam evaluates your ability to analyze scenarios and apply change management techniques to practical business situations. Understanding the structure, duration, and passing requirements of both exams helps candidates prepare effectively and approach certification with confidence.

    Change Management F&P Certification Cost in Hanoi

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Change Management Careers in HanoiRoles, Demand and Earning Power

    Change management has become a sought-after capability across Hanoi as foreign investment, digital transformation and rapid growth reshape how organisations operate. Employers in FDI manufacturing, banking, technology and consulting increasingly separate professionals who can lead adoption from those who only deliver projects. Demand spans change analyst to transformation director roles, and here is what the local market is telling us right now.

    What Is Driving Demand for Change Managers in Vietnam

    Change management is more than a credential. It is the capability Hanoi employers need to make transformation stick. Join professionals who turn change plans into lasting adoption. Start your journey today.

    Your Hanoi Career Transformation

    Your Change Career Before and After Certification

    See the Difference the Credential Makes

    Vietnam's economy is expanding fast on foreign investment and digital transformation, and employers increasingly separate certified change professionals from the rest. Here is which side of that line you want to be on in Hanoi.

    Sources: worldsalaries, ERI SalaryExpert, Michael Page (Vietnam) 2026.

    How to Get Change Management F&P Certified in HanoiStep-by-Step Certification Process

    Embark on the road to Change Management certification exam success in Hanoi. The certification path is a structured two-exam track: complete the 5-day Invensis Learning training, sit the Foundation exam (50 MCQ / 40 min / 50% pass / closed book), then the Practitioner exam (4 case-study questions / 2.5 hours / 50% pass / objective testing). On passing both, you earn the Change Management Foundation and Practitioner credentials.

    Step 1: Eligibility Check

    Begin your Change Management journey by conducting an eligibility check. This step ensures you have the foundational knowledge to maximize the upcoming training.

    Step 2: Exam Preparation

    Dive into comprehensive study materials, practice exams, and expert-authored guides that equip you with the insights and skills needed for the Change Management certification.

    Step 3: Learn

    Enroll in our expert-led Change Management Courses Live Online and embark on a transformative learning experience. Equip yourself with the tools to confidently lead change initiatives and become a change agent within your organization.

    Step 4: Prepare for the Examinations

    Strengthen your readiness using practice questions, mock examinations, case-study exercises, revision plans, and guided learning activities. This stage serves as focused Change Management F&P exam prep training designed to improve confidence and examination performance

    Step 5: Take Exam

    Sit for the Change Management Foundation exam (50 MCQ, 40 min, 50% pass, closed book) and the Practitioner exam (4 case-study questions, 2.5 hours, 50% pass, objective testing). Your efforts culminate as you sit for the Change Management certification exams.

    Step 4: Exam Results

    Once you've completed the exam, it's time to eagerly await your results. Regardless of the outcome, take this moment to reflect on your journey and plan your next change-management engagement.

    Module 1: Individual Change

    • Understanding change models
    • A Behavioral Approach to Change
    • Cognitive and Psychodynamic Approach to Change
    • Perspectives about Humanistic Psychology

    Module 2: Team Change

    • Understanding the Nature of theme models
    • Identify leadership issues in Change
    • Learning how to improve team effectiveness. Also, how individuals affect team dynamics
    • Learn Tuckman's model of team change and the development changes teams go through

    Module 3: Organizational Change

    • Understanding the various organizational metaphors, like Flux and Transformation organizational metaphor
    • Learn the eight-step model for transforming your organization
    • Identify the three phases in transition management and distinguish between a planned and transitional change
    • Understand the process involved when managing Change

    Module 4: Leading Change

    • What is the leader's role in the key organizational metaphors
    • Learn the role of a leader in Change Management
    • Identify the leadership focus for the various phases of Change
    • Learn the Goleman leadership skills and practices

    Module 1: Individual Change

    • The defining features of models which describe how people learn:
    • The learning process and the learning dip; the Gestalt terms ‘foreground’ and ‘background’; the sequence of the learning process (conscious/unconscious incompetence to unconscious competence)
    • The stages and sequence of the ‘learning cycle’ (Kolb) and the related learning styles
    • The perspectives associated with the cognitive approach to change
    • Achieving results and setting goals; the ‘well-formed outcome’; the sequence which connects self-concept to results
    • Techniques for changing beliefs and performance
    • The perspectives associated with the psychodynamic approach to change
    • The sequences and terms used in theories using the idea of a ‘change curve’ (Kubler-Ross; Adams, Hayes and Hopson
    • The sequences and terms used in the Virginia Satir model and critical points in the change process (Satir; Weinberg)
    • The perspectives associated with the humanistic psychology approach to change
    • The levels and terms used in the hierarchy of needs (Maslow)
    • The three ‘crucial conditions’ to bring about growth and development with individuals within organizations and process of change (Rogers and the path to personal growth)
    • The Gestalt approach to individual and organizational change; the terms used and sequence of the Gestalt cycle (Perls; Nevis)
    • The individual personality ‘preferences’ identified by the MBTITM and the responses of four types of individuals to change (Myers and Briggs)
    • The factors that influence how to manage change in self and others
    • Propensity for change – five factors (Cameron and Green)
    • The stages and terms used in the transformative change model and factors causing resistance to change (Schein)
    • How managers and change agents can help others to change
    • The theories and models about the nature of teams
    • What is a group and when is it a team? (Various)
    • Why we need teams and the relationship between uncertainty and teamwork (Casey) 3. Types of organizational teams (Cameron and Green)
    • How to Improve Team Effectiveness. The five elements that contribute to the level of a team’s effectiveness or ineffectiveness (Glaser and Glaser)
    • Tuckman’s model of team change and the stages of development that teams go through
    • Leadership Issues in Team Change. The phases that groups go through and the challenges for leaders (Bion and Turquet) (see Appendix A, Note 1)
    • How individuals affect team dynamics
    • MBTI and Teams
    • Similarity and difference between individuals within teams (McCaulley) 3. Team types (Belbin)

    Module 2: Team Change

    • The elements of theories and models about how individuals affect team dynamics
    • How team members with different MBTI react to one another in teams and their attitudes to change
    • The advantages and disadvantages of similarity and difference between individuals within teams (McCaulley)
    • The contributions and allowable weaknesses of people playing different team roles (Belbin)
    • How team effectiveness can be improved during change using: Glaser and Glaser’s five elements (defined in 0202); Tuckman’s model of team change (defined in 0203); Bion and Turquet’s leadership issues (defined in 0204); the John Adair model; the team leader’s role and behaviors; facilitation; and action learning.
    • How different types of teams and different individuals within teams affect the way teams react to change (as identified in 0201 and 0205)

    Module 3: Organizational Change

    • The key beliefs and assumptions associated with the Machine organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Political Systems organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Organisms organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Flux and Transformation organizational metaphor (Morgan)
    • The underlying principles behind understanding the driving forces and resisting forces in any situation if change is to happen:
    • Force Field Analysis, examining the driving and resisting forces (Lewin)
    • Three-step model of organizational change (Lewin)
    • The factors in the change formula (Beckhard and Harris)
    • The four phases of planned change that draws on the disciplines of project management (Bullock and Batten)
    • The Eight Step Model for transforming your organization (Kotter) (Note: Fig.3.3 on P127 is not examined)
    • The four components in the congruence model that draws on the socio-technical view of organizations and addresses the dynamics of what happens in an organization when we try to change it. (Nadler and Tushman)
    • The three phases in managing transition and the distinction between planned change and transition (Bridges)
    • The “principles of environmental systems” for how organizations operate and its relevance to sustaining and renewing organizational change (Senge et al)

    Module 4: Leading Change

    • The leader’s role linked to each of the four key organizational metaphors
    • The description of visionary leadership including
    • The characteristics of visionary leaders (Bennis)
    • What leaders really do (Kotter)
    • The characteristics of other theories on leadership approaches
    • Transformational and transactional leadership (Bass; Bryman)
    • Story telling leadership (Gardner)
    • Adaptive leadership (Heifitz and Laurie)
    • Connective leadership (Lipman-Blumen) (Note: Leadership for the 21st century and Table 4.3 are not examined)
    • The characteristics of other theories on leadership approaches
    • Transformational and transactional leadership (Bass; Bryman)
    • Story telling leadership (Gardner)
    • Adaptive leadership (Heifitz and Laurie) 4. Connective leadership (Lipman-Blumen) (Note: Leadership for the 21st century and Table 4.3 are not examined)
    • The leadership styles and skills (Goleman)
    • Leadership styles that get results
    • Emotional competencies for leaders
    • The different leadership focus for different phases of change:
    • Kotter’s recommended actions for the first four change steps in leading change
    • Learning how to persevere (Kanter)
    • Leading people through transition (Bridges) (Note: Inner and outer leadership, Table 4.6, P185-6 not examined at Foundation level)
    • The importance of self-knowledge and inner resources:
    • The role of self-knowledge (Bennis)
    • Characteristics of principle-centered leaders (Covey)
    • Covey’s seven habits (Note: Erikson, Table 4.8 is not examined)

    Course Curriculumof the Change Management Foundation and Practitioner Certification Training

    The Change Management F&P curriculum follows the official Change Management Body of Knowledge (CMBoK) and covers Individual, Team, Organizational, and Leading Change at both Foundation and Practitioner depth.

    Change Management Foundation Course Curriculum

    • Understanding change models
    • A Behavioral Approach to Change
    • Cognitive and Psychodynamic Approach to Change
    • Perspectives about Humanistic Psychology

    Sets the foundation for every other module, since individual psychology underpins how teams and organizations respond to change.

    Change Management Practitioner Course Curriculum

    • The defining features of models which describe how people learn:
    • The learning process and the learning dip; the Gestalt terms ‘foreground’ and ‘background’; the sequence of the learning process (conscious/unconscious incompetence to unconscious competence)
    • The stages and sequence of the ‘learning cycle’ (Kolb) and the related learning styles
    • The perspectives associated with the cognitive approach to change
    • Achieving results and setting goals; the ‘well-formed outcome’; the sequence which connects self-concept to results
    • Techniques for changing beliefs and performance
    • The perspectives associated with the psychodynamic approach to change
    • The sequences and terms used in theories using the idea of a ‘change curve’ (Kubler-Ross; Adams, Hayes and Hopson
    • The sequences and terms used in the Virginia Satir model and critical points in the change process (Satir; Weinberg)
    • The perspectives associated with the humanistic psychology approach to change
    • The levels and terms used in the hierarchy of needs (Maslow)
    • The three ‘crucial conditions’ to bring about growth and development with individuals within organizations and process of change (Rogers and the path to personal growth)
    • The Gestalt approach to individual and organizational change; the terms used and sequence of the Gestalt cycle (Perls; Nevis)
    • The individual personality ‘preferences’ identified by the MBTITM and the responses of four types of individuals to change (Myers and Briggs)
    • The factors that influence how to manage change in self and others
    • Propensity for change – five factors (Cameron and Green)
    • The stages and terms used in the transformative change model and factors causing resistance to change (Schein)
    • How managers and change agents can help others to change
    • The theories and models about the nature of teams
    • What is a group and when is it a team? (Various)
    • Why we need teams and the relationship between uncertainty and teamwork (Casey) 3. Types of organizational teams (Cameron and Green)
    • How to Improve Team Effectiveness. The five elements that contribute to the level of a team’s effectiveness or ineffectiveness (Glaser and Glaser)
    • Tuckman’s model of team change and the stages of development that teams go through
    • Leadership Issues in Team Change. The phases that groups go through and the challenges for leaders (Bion and Turquet) (see Appendix A, Note 1)
    • How individuals affect team dynamics
    • MBTI and Teams
    • Similarity and difference between individuals within teams (McCaulley) 3. Team types (Belbin)

    It deserves the biggest share of revision time before the exam.

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    Skills You Will Build Across Both Certification LevelsPractical Change Capability, Not Just Theory

    This combined programme takes you from change management knowledge at Foundation level to applied practice at Practitioner level. By the end, you can diagnose, plan and lead the people side of change and evidence it in scenario-based assessment.

    Guide Individuals Through Change

    Apply individual change models such as ADKAR and Bridges' Transition Model to understand how people respond to change, diagnose where adoption stalls, and design targeted support that builds motivation and resilience.

    Lead Organisational Change

    Select and apply organisational change models including Lewin's approach, Kotter's 8-Step Model and the McKinsey 7-S Framework, and read organisational culture as an enabler or barrier to a specific change.

    Engage Stakeholders and Communicate

    Identify and analyse stakeholders, build engagement strategies, and design change communication plans that manage resistance, using influence principles to move people from awareness to commitment.

    Apply Change Practice and Planning

    Run change impact assessments, build a complete change management plan covering engagement, communication, training and resistance, and use techniques that embed change so benefits are sustained.

    Manage Yourself as a Practitioner

    Develop emotional intelligence, coaching and facilitation skills, reflective practice and professional ethics, so you can build trust and navigate conflict while supporting others through difficult change.

    Pass Both Exams with Confidence

    Prepare for the closed-book Foundation exam and the open-book, scenario-based Practitioner exam, practising the applied analysis and efficient guide navigation that both levels require.

    Who Should TakeChange Management F&P Certification Training in Vietnam?

    Change Leaders

    Change Project Managers

    Transformation Managers

    Business Change Managers

    Operational Line Managers

    Project Team Members

    HR Representatives

    Business Managers

    Project and Program Managers

    Who Can Take This Certification Training

    Change Management F&P Training Optionsfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online sessions, team-based learning, or personalized coaching, choose the option that best supports your Change Management Foundation & Practitioner learning journey.

    Change Management Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1245

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual Change Management F&P training option provides flexibility while maintaining direct engagement with experienced trainers.

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    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Change Management Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom Change Management F&P training format combines expert guidance, peer interaction, and practical exercises to create an engaging learning experience.

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    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    Change Management Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build change leadership capabilities, improve transformation outcomes, and support workforce development through structured learning initiatives. This format is ideal for Change Management F&P training for companies in Hanoi seeking to equip teams with practical change management skills.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    Change Management Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides Change Management F&P coaching for professionals seeking individualized support with certification preparation, stakeholder engagement strategies, and organizational change initiatives.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    Change Management Live Virtual Training

    Change Management Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1245

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual Change Management F&P training option provides flexibility while maintaining direct engagement with experienced trainers.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in HanoiYour Change Management Partner

    Invensis Learning delivers structured Change Management Foundation and Practitioner training for professionals and organisations building people-side change capability. Our programmes combine experienced trainers, courseware aligned to the current syllabi, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Hanoi, Invensis Learning provides a professional experience designed around practical understanding, real-world application and measurable outcomes.

    • Experienced, change management-qualified trainers with real-world delivery experience
    • Course materials aligned to the current Foundation and Practitioner exam syllabi
    • Flexible learning formats for individuals, working professionals and corporate teams
    • Industry-driven case studies covering change models, stakeholder engagement and planning
    • Guidance to prepare for both the Foundation and Practitioner exams on first attempt
    • Live virtual and onsite corporate delivery for teams across Hanoi and Vietnam
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

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    Change Management Foundation and Practitioner Training Locations in HanoiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts

    Change Management Foundation and Practitioner Training Location in Hanoi

    Sofitel Legend Metropole Hanoi, 15, Ngo Quyen Street, Hoan Kiem Ward, Hanoi City, 11024, Vietnam

    Change Management Foundation and Practitioner Training Location in Hanoi

    InterContinental Hanoi Westlake, 5, Tu Hoa Street, Nghi Tam, Tay Ho Ward, Hanoi City, 11214, Vietnam

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    Corporate Change Management Training in HanoiFor Your Teams

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    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Delivery through onsite, live virtual or hybrid formats
    • Experienced change management trainers with industry expertise
    • Role-based, industry-relevant examples for real workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Hanoi and wider Vietnam

    Leading Organisations

    ViettelFPTVNPTVingroupTechcombankBIDV

    What Our Learners Say

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    From Project Delivery to Leading Change

    "The combined programme finally connected the models to real work. I use ADKAR and stakeholder mapping every week now, and the Practitioner scenarios prepared me for the open-book exam far better than self-study would have."

    Nguyen Van Minh

    Project Manager

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    Exactly What My HR Role Needed

    "As an HR business partner, I needed a recognised change credential to support our restructuring work. The trainer explained resistance management and communication planning clearly, and I passed both exams on my first attempt."

    Tran Thi Huong

    HR Business Partner

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    A Strong Start in Change Management

    "Starting out as a change analyst, the Foundation content gave me the vocabulary and models I was missing. The mock questions and case studies made the concepts practical rather than abstract."

    Le Quang Duc

    Change Analyst

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    A Shared Change Language for Our Team

    "We trained a group of L&D and PMO staff through the live virtual format. The team now shares a common change language, and our transformation projects see far less resistance at rollout."

    Pham Thi Lan

    Learning and Development Manager, Banking Sector

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    Practical Tools That Improved Adoption

    "Our manufacturing operation runs constant process change. Putting our transformation team through this training gave managers practical tools for impact assessment and stakeholder engagement, and adoption has improved measurably."

    Hoang Van Thanh

    Transformation Director, Manufacturing

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    Frequently Asked QuestionsHere's everything you may ask...

    It is a globally recognised, two-level qualification covering the models, tools and practices needed to manage the people and culture side of organisational change. Foundation validates your knowledge of change concepts, while Practitioner validates your ability to apply them to real change scenarios.

    General

    What is the Change Management Foundation and Practitioner certification?

    It is a globally recognised, two-level qualification covering the models, tools and practices needed to manage the people and culture side of organisational change. Foundation validates your knowledge of change concepts, while Practitioner validates your ability to apply them to real change scenarios.

    Who should take this Change Management course in Hanoi?

    It suits project managers, HR business partners, organisational development practitioners, transformation leads, consultants and senior leaders who sponsor change. There are no prior change management prerequisites for the Foundation level, so it works for professionals at any stage.

    Is the Change Management certification recognised in Vietnam?

    Yes. This is a globally recognised qualification held in over 150 countries and valued by employers in Hanoi's FDI, banking, technology and consulting sectors, where digital transformation and restructuring make skilled change practitioners in demand.

    Is the Change Management Foundation and Practitioner certification worth it?

    For most professionals, yes. It opens change manager, transformation lead and OD consultant roles, where Vietnam pay ranges from around VND 289M for change and OD managers to far higher for consultants and directors. It also complements project management skills employers already value.

    What standard and body of knowledge is the course based on?

    The course is aligned to the current Change Management Foundation and Practitioner exam syllabi and grounded in the Change Management Body of Knowledge (CMBoK) and the current Change Management Practitioner Guide, drawing on established models such as ADKAR, Kotter and Lewin.

    Pricing

    How much does Change Management training cost in Hanoi?

    Fees vary by delivery format and schedule, so the current price for Hanoi is available on request. The training fee and the two exam fees are quoted separately. Request a quote and a learning advisor will share the latest pricing and options.

    What is included in the course fee?

    The training fee typically includes syllabus-aligned courseware, industry case studies, practice questions and mock exams for both levels, and learner support. Exam vouchers may be bundled depending on the package. Confirm current inclusions when you request a quote.

    Are the exam fees included in the training price?

    This depends on the package. Some options bundle the Foundation and Practitioner exam vouchers, while others quote them separately. A learning advisor can confirm exactly what your chosen option includes.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for PMOs, HR functions and transformation teams in Hanoi. Contact us for a tailored group quote.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the Foundation exam?

    The Foundation exam has 50 multiple-choice questions to be completed in 40 minutes. It is closed book and single-answer format. The pass mark is 50 percent, which is 25 out of 50 questions correct.

    What is the format of the Practitioner exam?

    The Practitioner exam has 5 scenario-based sections, each worth 16 marks, for 80 marks in total, over 2.5 hours. It is open book, with the Change Management Practitioner Guide permitted. The pass mark is 50 percent, which is 40 out of 80 marks.

    What are the passing scores for both exams?

    Both exams require 50 percent to pass. That is 25 out of 50 questions on the Foundation exam, and 40 out of 80 marks across the five sections on the Practitioner exam. You must pass both to hold both credentials.

    Do I need to pass Foundation before Practitioner?

    Yes. Change Management Foundation certification is required before the Practitioner exam, or an accepted equivalent. The combined programme is designed to be taken sequentially, with Foundation first and Practitioner second.

    What does open book mean for the Practitioner exam?

    The Change Management Practitioner Guide is permitted during the exam. However, the scenario-based sections require analysis and judgment, so you cannot simply look up answers. Efficient guide navigation and deep method knowledge are both essential.

    What happens if I do not pass the first time?

    You can re-sit the exam you did not pass. Re-sit policies and fees vary, so our team will guide you on the process and preparation. Our training and mock exams are designed to help you pass both levels on the first attempt.

    Course Content

    What topics does the Change Management course cover?

    The course covers five areas: change and the individual, change and the organisation, communication and stakeholder engagement, change practice, and personal and professional management. Foundation builds knowledge, and Practitioner applies it to real scenarios.

    What change models will I learn?

    You will learn a broad range of models, including ADKAR, Bridges' Transition Model, Lewin's approach, Kotter's 8-Step Model, the McKinsey 7-S Framework, Schein's culture model, Goleman's emotional intelligence, and Cialdini's principles of influence.

    Do I need prior experience to take this course?

    No prior change management experience is needed for Foundation, which is open to all. Practitioner is designed for those applying change approaches in real contexts, but the combined programme guides beginners through both levels with hands-on practice.

    What learning materials are provided?

    You receive syllabus-aligned courseware, industry case studies covering change models and stakeholder engagement, practice questions and mock exams for both levels, and learner support throughout the programme.

    Is the courseware aligned to the current syllabus?

    Yes. The courseware is aligned to the current Change Management Foundation and Practitioner exam syllabi and reflects the Change Management Body of Knowledge and the current Change Management Practitioner Guide.

    Enrollment

    What are the eligibility requirements to enrol?

    Anyone can enrol in the training. Change Management Foundation has no formal prerequisites. To sit the Practitioner exam you need Foundation certification first, or an accepted equivalent, which the combined programme is structured to deliver.

    How do I enrol in the Change Management course in Hanoi?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

    What training formats are available?

    We offer online live virtual instructor-led training and customised corporate group training, delivered onsite or in a hybrid format for teams in Hanoi. Choose the format that best fits your schedule and learning preference.

    How soon can I start?

    New live virtual batches run regularly, and corporate cohorts are scheduled around your team's availability. See upcoming schedules or speak with a learning advisor to find the next start date that suits you.

    Can I reschedule to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your session begins.