Quality Function Deployment Training Course in Ho Chi Minh City, Vietnam

• Interactive instructor-led Design Function Deployment training
• Highly qualified, certified, and accredited trainers

• Course completion certificate provided
• Get Quality Function Deployment Study Guide created by subject matter experts

• Get to know industry best practices and case studies

The agenda of the 2-day Quality Function Deployment training is detailed below:

• Introduction to Quality Function Deployment (QFD)
  • Define Quality Function Deployment
  • Understand how QFD creates a system for product development
  • Outline the history of QFD
  • Restate the focus within each of the four phases of a QFD process
  • Relate the benefits of QFD
  • List at least four potentials uses of QFD 
• Pre-Planning a QFD Project
  • Describe the process of completing a QFD project
  • Know the key questions needed to plan and complete a QFD project
  • State the definition for the Voice of the Market
  • Comprehend the components of a great QFD team
  • Know which departments should be on a QFD team
  • Know the documentation needed for each phase of a QFD project
• The Voice of the Customer
  • Describe the difference in the 3 levels of quality in the Kano Model
  • Identify where customer information could be collected within your organization
  • Explain how to determine the number of the customer to interview
  • Understand the different types of customers
  • Know how to create a customer selection matrix
  • Understand what the term “Gemba” means 
• Needs vs. Features
  • Understand the two basic requirements for collecting the Voice of the Customer
  • Differentiate between a need and a solution or feature
  • Know what to do when a customer gives you a solution rather than a true customer need
  • Understand the definition of the term “level of abstraction.”
  • Know how to turn a verbatim statement into information that can be measured 
• Calculating a QFD Matrix
  • Recognize the difference between the what’s and the how’s
  • Identify the stages in calculating a QFD matrix
  • Understand the methodology behind the relationship matrix
  • State the meaning of the symbols used in a QFD matrix
  • Calculate a simple House of Quality 
• Rooms in the House of Quality 
  • Define the different rooms in the House of Quality
  • Know the steps in creating a House of Quality
  • Build a House of Quality
  • Recognize what to look for when evaluating a House of Quality
  • Evaluate an existing House of Quality and make recommendations
• Beyond the House of Quality
  • Define the steps needed to create a product design matrix
  • Know the steps for creating a process design matrix
  • Understand the rational in creating a control matrix
  • Construct a product design and process planning matrix
  • Evaluate production planning concepts  
• Tools Needed for QFD: Affinity Diagrams
  • Define affinity diagrams
  • Identify when to use an affinity diagram
  • State the steps for affinitizing information
  • Describe the critical guidelines for using an affinity diagram
• Tools Needed for QFD: Tree Diagrams
  • Identify the meaning of a tree diagram
  • Understand when to use a tree diagram
  • Identify the steps needed to create a tree diagram
  • Recognize critical guidelines needed for creating a tree diagram
• Tools Needed for QFD: Cause and Effect Diagrams
  • Define a cause and effect diagram
  • Understand when to use a cause and effect diagram
  • Define the steps in creating a cause and effect diagram
  • Identify the guidelines for using a cause and effect diagram
• Tools Needed for QFD: Flow Charts
  • Define flow charting
  • Understand when to use a flow chart
  • State the different uses for flow charting
  • Identify the different symbols used in simple flow charting
  • Describe the guidelines for flow charting