IT Service Management is the set of activities performed by an enterprise to design, plan, deliver, operate and control of IT services offered to customers. Invensis Learning is a PeopleCert ATO that offers ITSM courses in Albania for professionals to learn the implementation and management of quality IT services that meet business needs.
View CoursesView Training Dates & PricesIT Service Management (ITSM) is a set of practices that helps organizations manage their IT services effectively. In Albania, the demand for ITSM professionals is increasing rapidly, especially in industries such as finance, healthcare, and telecommunications. To succeed in this field, professionals need to have excellent technical knowledge, communication skills, and a customer-focused mindset. They should also have experience in implementing ITIL (Information Technology Infrastructure Library) frameworks and working with tools such as ServiceNow and JIRA. ...Read More
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