ITIL® 4 Foundation Certification Training in Canberra

Read each question carefully, manage your time effectively, eliminate obviously wrong answers, and don't be afraid to guess if unsure.

oth plans offer the exact same features, the only difference is how long the membership stays active, how often you renew it, and how your CPD requirements are managed.

1-Year Membership:
Valid for 12 months. You renew annually if you want ongoing access.

Because PeopleCert requires 20 CPD points per year, a 1-year membership allows you to log only that year’s 20 points. You will need to renew your membership each year to continue logging CPD for the next renewal cycle.

3-Year Membership:
Valid for 36 months and aligned with PeopleCert’s full certification renewal cycle.

This covers the entire 60-point CPD requirement (20 points × 3 years) without needing yearly membership renewals. It also positions your membership timeline and your certification timeline to move together, reducing administrative effort.

Same benefits, different durations. The 1-year plan is flexible and short-term; the 3-year plan is more efficient because it covers the full 3-year, 60-CPD renewal cycle in a single subscription.

You do not need PeopleCert Plus Membership to take or pass the ITIL 4 Foundation exam in Canberra; it's entirely optional during initial certification.

However, PeopleCert requires certified professionals to renew their certifications every three years. One recognized renewal option is earning and submitting CPD points. If you want to maintain your certification through the CPD route instead of re-taking the exam, an active PeopleCert Plus Membership is required. It gives you access to the CPD logging system and ensures your certification stays valid as long as you continue to meet the renewal requirements.

So, while not mandatory for earning ITIL 4 Foundation, it becomes practically necessary if you prefer the CPD-based renewal path and don’t want to re-sit future exams.

PeopleCert Plus Membership is a paid subscription offered by PeopleCert that extends the support you receive beyond exam passing. Instead of treating certification as a one-time event, the membership provides a structured way to continue learning, maintain your certification, and access updated resources throughout the year. It serves as an ongoing companion to your ITIL 4 credential, providing a central hub for learning materials, CPD tracking, mock exams, and certification management tools. This makes it easier to stay aligned with PeopleCert’s evolving requirements and remain up to date with best practices.

Employers value skills gained through the certification, such as a solid understanding of service management principles, problem-solving capabilities, and the ability to contribute to the optimization of IT services.

Yes, the ITIL 4 Foundation Certification can pave the way for career progression, leading to roles with higher responsibilities such as IT Service Manager, IT Operations Manager, or ITIL Process Owner.

The ITIL 4 Foundation Certification is valued across various industries, including IT, finance, healthcare, and telecommunications, where effective service management is crucial for organizational success.

The certification enhances career prospects by validating a professional's understanding of ITSM principles, making them valuable contributors to organizations adopting ITIL practices and frameworks.

The ITIL 4 Foundation Certification in Canberra opens doors to various roles in IT Service Management (ITSM) and related fields, including IT Service Desk Analyst, IT Support Specialist, and Service Delivery Manager positions.

It is recommended to take the exam shortly after completing training while the information is new. However, candidates should assess their readiness and choose a time that aligns with their level of preparation.

The Passing scores of ITIL 4 Foundation are generally set at around 65%.

There are no prerequisites to take up the ITIL 4 Foundation training, although having basic knowledge of Service Management concepts will be helpful.

The duration of the exam typically lasts around 60 minutes in Canberra.

The ITIL 4 Foundation exam is as follows:

• Exam Type: Multiple choice questions
• No of Questions: 40 questions
• Exam Duration: 60 minutes
• Passing Score: 65% (26/40 marks required)
• Type: Closed book

You can retake the exam if you don't pass the first attempt in Canberra. It's advisable to review the areas where improvement is needed and engage in additional preparation before attempting the exam again.

Effective preparation involves a thorough review of ITIL 4 principles, regular practice with sample questions, and understanding the structure of the exam to manage time efficiently during the actual test.

While formal training is recommended, individuals can also prepare for the exam through self-study using ITIL 4 Foundation study guides and official documentation.

The duration varies based on individual learning preferences and prior knowledge. Typically, candidates spend several weeks engaging in focused study and practice sessions.

Exam preparation ensures candidates are adequately prepared for the certification exam by reviewing key concepts, practicing sample questions, and reinforcing their understanding of ITIL 4 principles.

Yes, the training is designed for beginners and is an entry-level qualification, making it accessible for individuals with limited prior experience in IT Service Management.

• IT professionals
• ITSM managers
• Service managers
• Database administrators
• Software professionals
• Service process owners
• Service management professionals

After completing your ITIL 4 Foundation training in Canberra, you will gain a fundamental understanding of the following:

• Key concepts and guiding principles of the ITIL 4 framework
• Service Value System and the four dimensions of Service Management
• Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
• ITIL management practices and more

PeopleCert Plus Membership gives you a structured set of tools and resources designed to support you throughout your certification lifecycle. It includes:

• PeopleCert Digital Library Access:

  A full collection of e-books, templates, guides, and practice tools across ITIL, project management, agile, and related domains. These resources help you deepen your understanding and apply concepts on the job.

• CPD Tracking System:

  A dedicated dashboard to record and submit your Continuing Professional Development (CPD) activities. This system is essential if you choose to renew your ITIL certification through CPD rather than retaking exams.

• Mock Exams and Exam Preparation Resources:

  Practice tests and preparation materials that help you measure your readiness and maintain your proficiency. These resources are valuable even after certification because they reinforce core principles and keep your knowledge sharp.

• Digital Badges and Profile Enhancements:

  Verified digital credentials for your completed certifications and CPD milestones. These badges can be shared on LinkedIn, in email signatures, and on professional profiles to validate your skill set.

• Continuous Learning Updates:

  Access to new articles, learning modules, updates to frameworks, and relevant ITIL materials released during your membership period. This ensures you stay aligned with evolving best practices instead of relying solely on what you learned during training.

Overall, PeopleCert Plus is designed to support continuous learning, make renewal easier, and ensure your certification stays active and relevant.