ITIL 4 Foundation Exam Format

ITIL 4 Foundation is the latest version in the evolution of ITIL, which was upgraded in 2019. ITIL V4 is designed to assist IT admins in navigating the ins and outs of the Fourth Industrial Revolution and furnish guidance for the role of IT management in a service economy. In addition, the certification exam assesses your general awareness of ITIL concepts. So, are you thinking of reshaping your career with ITIL 4 Foundation certification? But, before that, you need to be familiar with the ITIL 4 Foundation Certification Exam Format. It is a comprehensive guide to the ITIL 4 Foundation exam format, which will help you understand all the necessary details.

Who should take the ITIL 4 Foundation Certification Exam?

Job roles that can advantage from ITIL 4 Foundation training course in India include, but are not limited to:

  • IT Professionals
  • ITSM Managers
  • Individuals working in the areas of IT (Digital, Product, Development)
  • Service Managers
  • Database Administrators
  • Software Professionals
  • Service Process Owners
  • Individuals starting their journey in
  • Service Management
  • Existing ITIL qualification holders

The ITIL 4 certification is useful for the various candidates:

  • Firstly, those candidates who lack a fundamental understanding of the ITIL framework
  • Secondly, those candidates interested in learning how ITIL may be used to improve IT service management.
  • Also, the IT professionals or other working candidates within an organization that has adopted ITIL.

ITIL 4 Foundation Exam Format

  • Exam Type: Multiple Choice Questions, Closed book
  • Number of Questions: 40 Questions
  • Exam Duration: 60 Minutes
  • Passing score: 26 out of 40 (65% pass mark)
  • Language: English

Note: There is no prerequisite required to take up the ITIL 4 Foundation exam.

Exam Resources

AXELOS is answerable for developing, enhancing, and promoting several best practice frameworks and methodologies utilized globally by experts working primarily in IT service management, project, program and portfolio management, and cyber resilience. In addition, they provide many resources for the exam, including books, sample exams, and exam apps. Axelos was developed in 2013 as a joint venture between the UK Cabinet Office and Capita PLC to manage, develop, and expand the Global Best Practice Portfolio.

General Examination Tips

  • You are not penalized for wrong answers. If you have drawn a blank, pick an answer to give yourself a chance.
  • Drop perfectionism. The exam is pass or fail. There is no bonus credit for accurately answering more than 26 questions.
  • Check your answers before submitting your exam using these tips:
    • Read each question to make sure you did not fall into any risks.
    • Count how many answers you have got correct. Submit the exam if you have more than 26. If you're a cautious person, don't submit the exam until you've gotten more than 28 questions.

Conclusion

You have to make an informed choice based on your requirements. Becoming an ITIL 4 Foundation certified professional opens up brand-new career prospects with increased compensation. At Invensis Learning, we provide certification training for the ITIL 4 Foundation course. They will also accelerate your journey in pursuing a career in ITIL.

FAQs on ITIL 4 Foundation Certification Exam Format

1. What are the ITIL 4 Foundation Course objectives?

Listed below is the breakdown of concepts that you will learn during ITIL 4 Foundation training.

  • Key concepts of IT service management
  • Four dimensions of service management
  • Key topics from Lean, Agile, DevOps, and why these are essential to delivering business value
  • Function and components of the ITIL service value system
  • Activities of the Service Value Chain (SVC)
  • ITIL Guiding principles and management practices
  • A holistic approach to the assistance of co-creation of value with customers and other stakeholders in the form of products and services

2. Is the ITIL 4 Foundation exam difficult?

Authentically the ITIL 4 Foundation Exam is not that difficult. However, with proper study and revision, aspirants will pass the exam for the first time.

3. What happens if I fail the ITIL 4 Foundation exam?

If you fail in the examination, you will be able to participate in another examination session. There is no deadline to the number of times you retake the examination.

4. What are the ways to prepare for the ITIL 4 Foundation exam?

  • Analyze certification path for your day-to-day job and career aspirations.
  • Get your ITIL terminologies clear. It will prepare you to understand the more complex aspects of further modules.
  • Learn concepts of ITIL and try to relate everything you learn.
  • Go through sample papers to understand the exam format. And take as many as practice test papers.

5. Who provides ITIL 4 Foundation Certification?

The ITIL 4 Foundation Certification is offered by AXELOS, a world-renowned body dedicated to managing, developing, and growing the worldwide best practice portfolio of ITIL.

Syllabus of ITIL 4 Foundation Training

Areas of Study

  • Key concepts and guiding principles of the ITIL 4 framework
  • Understand the Service Value system and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices, and more

  • There are no pre-requisites to take up the ITIL 4 Foundation Exam, although having basic knowledge of Service Management concepts will be helpful.

  • Type: Multiple Choice Questions - 40 questions
  • Duration: 60 Minutes (1 hour)
  • Result: 26 out of 40 (65% pass mark)
  • Open book: No
  • Language: English

  • Job roles that can benefit from ITIL 4 Foundation training course in United States include, but are not limited to:
  • IT Professionals
  • ITSM Managers
  • Individuals working in the areas of IT (Digital, Product, Development)
  • Service Managers
  • Database Administrators
  • Software Professionals
  • Service Process Owners
  • Individuals starting their journey in
  • Service Management
  • Existing ITIL qualification holders

FAQs on ITIL 4 Foundation

Why take up ITIL 4 Foundation Course?

Participants attending this ITIL 4 Foundation training will gain knowledge of ITIL 4 concepts and terminology, develop IT practices using ITIL guidelines, recognizing the importance of IT and business integration, and exploring the service value chain within the organization.

After completing your ITIL 4 Foundation training, you will gain fundamental understanding of:

  • Key concepts and guiding principles of the ITIL 4 framework
  • Service Value System and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices, and more

Job roles that can benefit from ITIL 4 Foundation training include, but are not limited to:

  • IT Professionals
  • ITSM Managers
  • Individuals working in the areas of IT (Digital, Product, Development)
  • Service Managers
  • Database Administrators
  • Software Professionals
  • Service Process Owners
  • Individuals starting their journey in Service Management
  • Existing ITIL qualification holders

There are no pre-requisites to take up the ITIL 4 Foundation Exam, although having basic knowledge of Service Management concepts will be helpful.

  • Type: Multiple Choice Questions - 40 questions
  • Duration: 60 Minutes (1 hour)
  • Result: 26 out of 40 (65% pass mark)
  • Open book: No
  • Language: English

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