ITIL® 4 Certification Levels

ITIL 4 Foundation is the new updated ITIL guidance. The ITIL 4 Foundation's name reflects its role in assisting individuals and businesses in navigating the Fourth Industrial Revolution. Information Technology (IT) is at the core of every business in today's world. The update will permit ITIL to reflect the fast-paced and complicated environment we live in and new ways of working and emerging practices. All of which are crucial not only for ITSM professionals but also for a broad range of professionals working in the digital transformation world.

Recently we have seen a clear transition journey from ITIL V3 to ITIL 4. Candidates qualifying for the ITIL V3 Foundation can directly move to the ITIL 4 Foundation to keep their skills up-to-date.

ITIL 4 Certification Levels

The various ITIL 4 Foundation certification levels that participants must know about

There are further updates in the certification levels in this new version. They are as mentioned below:

1. ITIL 4 Foundation Level

The ITIL 4 Foundation Certification course was launched on February 28, 2019. It follows the ITIL V3 foundation course in the ITIL certification program. The newly updated course covers concepts including Lean, Agile, and DevOps, and ITIL-specific information such as the seven guiding principles and four dimensions of ITIL-Based Service Management. Candidates also learn how to expedite the co-creation of value by developing customer-focused IT products and services.

The ITIL 4 Foundation certification gives an introduction to ITIL 4. It permits the candidates to glance through IT service management through the end-to-end operating model and continual improvement of tech-enabled products.

The ITIL 4 Foundation provides you with a solid understanding of the ITIL 4 framework, key concepts, and terminologies of the ITIL service lifecycle. This course is advantageous for candidates who are interested in pursuing a career in IT service management. This newest ITIL 4 certification training for the ITIL framework is designed to introduce learners to the management of current IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.

ITIL 4 Foundation certification will provide understanding on:

  • The guiding principles of ITIL 4
  • The dimensions of IT service management
  • Key ideas of Agile, DevOps, Leans, and how these can deliver business value
  • A comprehensive approach to facilitate co-creation of value with the customer and other stakeholders in the form of products and services

2. ITIL 4 Managing Professional

The ITIL 4 Managing Professional certification is a top designation offered by AXELOS following ITIL 4. ITIL practitioners who have obtained ITIL professional certification in the past will obtain this designation by attaining the ITIL 4 Managing Professional Transition Module. In addition, the ITIL 4 MP stream provides practical and technical knowledge about running successful IT-enabled services, teams, and workflows.

ITIL 4 Managing Professional certification includes four modules. They are:

  • ITIL 4 Specialist Create, Deliver, and Support
  • ITIL 4 Specialist Drive Stakeholder Value
  • ITIL 4 Specialist High Velocity IT
  • ITIL 4 Strategist Direct, Plan, and Improve

3. ITIL 4 Strategic Leader

The ITIL 4 Strategic Leader course is not for IT operations professionals; instead, they are designed for digitally equipped assistance. The course shows a thorough understanding of how IT influences and directs the business strategy.

The two modules of ITIL 4 SL certification are:

  • ITIL 4 Strategist Direct, Plan, and Improve
  • ITIL 4 Leader Digital and IT strategy

To clear ITIL 4 Managing Professional or ITIL 4 Strategic Leader certification, you want to clear two modules from each, with ITIL 4 Strategist Direct, Plan, and Improve being the common modules for both levels.

4. ITIL 4 Master Level

Upon completing all the modules from ITIL 4 Managing Professional and Strategic Leader certification paths, you will be qualified to take up ITIL 4 Master Level Certification. ITIL 4 Master Level certification validates your capability to implement IT Service management principles, techniques, and procedures. In addition, professionals taking this certification should explain how to obtain desired business results through practical assignments.

There is no particular course and syllabus to qualify this level, as you will be assessed based on the nature of the situation you select. However, to attain this certification, you need to possess practical experience handling ITIL and showcasing your involvement in implementing the practices.

Every ITIL4 Master candidate will select a different range of personal experiences, so there is no fixed syllabus for this qualification. There is also no prescribed training course since the idea being tested will differ depending on each candidate's situation.

To be eligible for the ITIL 4 Master certification, you must:

  • Have accomplished the ITIL Expert certificate
  • Have worked in IT service management for a minimum of five years in leadership, managerial, or higher management advisory levels


Transitioning from ITIL v3 to ITIL 4 is also one of the prominent steps a professional must take to progress in the service management industry. You can start your journey with the ITIL 4 foundation or the ITIL 4 MP transition certification training with Invensis Learning and embark on a journey of professional expertise.

FAQs on ITIL 4 Certification Levels

1. What is ITIL 4 Foundation Certification?

ITIL 4 Foundation expands on earlier versions by providing a practical and flexible framework to assist organizations in navigating the modern world of digital transformation. It offers an end-to-end IT/digital operating model for delivering and operating tech-enabled products and services. As a result, IT teams can continue to play a crucial role in the wider business strategy.

2. Can I take ITIL 4 Foundation Certifications Without Training?

In some of the certifications like ITIL 4 Managing Professional and other progressed level certifications, you may require a few credits as a prerequisite where the training from an ATO is compulsory. Apart from providing an easier way to achieve credits, the training programs help you grasp the concept to prepare you for an exam and establish an enriching and profound understanding of the ITIL 4 concepts.

3. Who is Eligible for ITIL 4 Foundation Certifications?

The ITIL 4 Foundation Certifications are best for people in the IT service management industry looking for in-depth knowledge of ITIL concepts and practices. Their objectives may range from business plans and outcomes with effective service management as they move from entry-level certifications to advanced ITIL 4 certifications.

Syllabus of ITIL 4 Foundation Training

Areas of Study

  • Key concepts and guiding principles of the ITIL 4 framework
  • Understand the Service Value system and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices, and more
  • There are no pre-requisites to take up the ITIL 4 Foundation Exam, although having basic knowledge of Service Management concepts will be helpful.
  • Type: Multiple Choice Questions - 40 questions
  • Duration: 60 Minutes (1 hour)
  • Result: 26 out of 40 (65% pass mark)
  • Open book: No
  • Language: English
  • Job roles that can benefit from ITIL 4 Foundation training course in United States include, but are not limited to:
  • IT Professionals
  • ITSM Managers
  • Individuals working in the areas of IT (Digital, Product, Development)
  • Service Managers
  • Database Administrators
  • Software Professionals
  • Service Process Owners
  • Individuals starting their journey in Service Management
  • Existing ITIL qualification holders

FAQs on ITIL 4 Foundation

How long is the ITIL 4 Foundation training?

Invensis Learning, an accredited partner of AXELOS (PeopleCert), offers a 2-day instructor-led course that provides a complete operational model for developing, delivering, and improving technology-enabled services.

The duration of the exam typically lasts around 60 minutes.

Yes, the ITIL 4 Foundation Certification can pave the way for career progression, leading to roles with higher responsibilities, such as IT Service Manager, IT Operations Manager, or ITIL Process Owner.

The ITIL 4 Foundation Certification is valued across various industries, including IT, finance, healthcare, and telecommunications, where effective service management is crucial for organizational success.

The certification enhances career prospects by validating a professional's understanding of ITSM principles, making them valuable contributors to organizations adopting ITIL practices and frameworks.

The ITIL 4 Foundation Certification opens doors to various roles in IT Service Management (ITSM) and related fields, including IT Service Desk Analyst, IT Support Specialist, and Service Delivery Manager positions.

It is recommended to take the exam shortly after completing training while the information is new. However, candidates should assess their readiness and choose a time that aligns with their level of preparation.

Read each question carefully, manage your time effectively, eliminate obviously wrong answers, and don't be afraid to guess if unsure.

The Passing scores of ITIL 4 Foundation are generally set at around 65%.

The ITIL 4 Foundation exam is as follows:

  • Exam Type: Multiple choice questions
  • No of Questions: 40 questions
  • Exam Duration: 60 minutes
  • Passing Score: 65% (26/40 marks required)
  • Type: Closed book

There are no prerequisites to take up the ITIL 4 Foundation training, although having basic knowledge of Service Management concepts will be helpful.

You can retake the exam if you don't pass the first attempt. It's advisable to review the areas where improvement is needed and engage in additional preparation before attempting the exam again.

Effective preparation involves a thorough review of ITIL 4 principles, regular practice with sample questions, and understanding the structure of the exam to manage time efficiently during the actual test.

While formal training is recommended, individuals can also prepare for the exam through self-study using ITIL 4 Foundation study guides and official documentation.

The duration varies based on individual learning preferences and prior knowledge. Typically, candidates spend several weeks engaging in focused study and practice sessions.

Exam preparation ensures candidates are adequately prepared for the certification exam by reviewing key concepts, practicing sample questions, and reinforcing their understanding of ITIL 4 principles.

Yes, the training is designed for beginners and is an entry-level qualification, making it accessible for individuals with limited prior experience in IT Service Management.

  • IT professionals
  • ITSM managers
  • Service managers
  • Database administrators
  • Software professionals
  • Service process owners
  • Service management professionals

After completing your ITIL 4 Foundation training, you will gain a fundamental understanding of the following:

  • Key concepts and guiding principles of the ITIL 4 framework
  • Service Value System and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices and more

Employers value skills gained through the certification, such as a solid understanding of service management principles, problem-solving capabilities, and the ability to contribute to the optimization of IT services.

What are the modes of training provided by Invensis Learning?

Invensis Learning provides 5 different modes of training in the form of:

  • Instructor-led live online (virtual) training
  • Instructor-led classroom training
  • On-site group training
  • Focused 1-to-1 training
  • Self-paced E-learning

You can enroll for training by following below mentioned points:

  • Select a course
  • Select a schedule of your choice
  • Select the mode of your training
  • Click on “Enrol Now” button
  • Fill the necessary details to make the payment
  • Get all the course materials to prepare for the training
  • Join the training on the scheduled date

Yes, you can opt for a customized schedule which is not there on the website. But getting custom schedules will depend on few criteria mentioned below:

  • Focused 1-to-1 training can be customized as per your choice
  • Group training of more than 5 participants can be customized
  • On-site training can be customized as per clients’ requirement

Please check the website regularly to check for new offers and discounts happening throughout the year. You can also get in touch with one of our training consultants through chat to check if any discounts are available.
For all the certification training courses, you will receive their official certificate. Upon completion of the certification exam, the results will be immediately announced. If a participant has cleared the exam, your digital certificate will be made available immediately. But, if you require a hard copy of the certificate, you may incur additional cost and it will be delivered to your address in 2-3 weeks of time.

Once you enroll for training from Invensis Learning, you will receive:

  • A copy of course material
  • Study guide Prepared by SMEs
  • Practice Tests
  • Retrospective session
  • Access to free resources
  • Complimentary additional training session
  • PDUs for relevant courses
  • Course completion certificate/Official certificate

Please check out our refund policy page to know more if you cancel your enrollment.

No, English is the preferred language for the mode of training delivery. Any language other than English will have to be custom request which will be fulfilled at additional cost and availability of a native language trainer.
If you would like to know more about a course, you can mail us at or call us at (+91 96202-00784) or chat with our training consultant to get your query resolved.

Corporate Training Solutions

  • Experienced & Industry Specific Trainers
  • Deliver sessions across continents via Live Online
  • Training in your Language
  • Customized Trainings
Training partner for Fortune 1000 companies
Explore More

Request for Training

Get the Invensis Learning Advantage