Quality Function Deployment Training Course

 

Quality Function Deployment Training

Key Features of Quality Function Deployment Training

  • Interactive instructor-led Quality Function Deployment training
  • Highly qualified, certified, and accredited trainers
  • Course completion certificate provided
  • Get Quality Function Deployment Study Guide created by subject matter experts
  • Get to know industry best practices and case studies

Insights about Quality Function Deployment Training Course

Companies use QFD to convert customer requirements into measureable design targets and drive them from the assembly level down through the sub-assembly, component and production process levels. Participants attending this course will understand a four-phase QFD process, know how to calculate a phase I QFD matrix and be able to determine the data necessary for moving into phases II, III, and IV in a QFD process. They will also learn the basics needed to design robust products and services, document process design strategies, and create control and maintenance strategies.

After completing your Quality Function Deployment training, you will gain a basic understanding of:

  • Defining quality function deployment
  • Identifying historical dates in QFD
  • Summarizing the benefits of QFD
  • Identifying the difference between a true customer need and a technical descriptor
  • Calculating a phase I QFD matrix
  • Defining the focus within each of the four phases of a QFD process
  • Identifying data necessary for every room in a four-phase QFD process
  • Evaluating an example of 'Houses of Quality.'

Job roles that can take up Quality Function Deployment course, but are not limited to:

  • Product Development Personnel
  • Project Managers
  • Marketing and Sales Teams
  • R&D Personnel
  • Design Product & Process Team
  • Manufacturing Engineers and Managers
  • Service Teams
  • Quality Personnel
  • Quality Consultants
  • Individuals involved in QFD procedures

There are no pre-requisite criteria to take up Quality Function Deployment Training.

Syllabus of Quality Function Deployment Training

  • Introduction to Quality Function Deployment (QFD)
  • Pre-Planning a QFD Project
  • The Voice of the Customer
  • Needs vs. Features
  • Calculating a QFD Matrix
  • Rooms in the House of Quality
  • Beyond the House of Quality
  • Tools Needed for QFD: Affinity Diagrams
  • Tools Needed for QFD: Tree Diagrams
  • Tools Needed for QFD: Cause and Effect Diagrams
  • Tools Needed for QFD: Flow Charts

Quality Function Deployment Training Agenda

The agenda of the 2-day Quality Function Deployment training is detailed below:

    • Define Quality Function Deployment
    • Understand how QFD creates a system for product development
    • Outline the history of QFD
    • Restate the focus within each of the four phases of a QFD process
    • Relate the benefits of QFD
    • List at least four potentials uses of QFD 
    • Describe the process of completing a QFD project
    • Know the key questions needed to plan and complete a QFD project
    • State the definition for the Voice of the Market
    • Comprehend the components of a great QFD team
    • Know which departments should be on a QFD team
    • Know the documentation needed for each phase of a QFD project
    • Describe the difference in the 3 levels of quality in the Kano Model
    • Identify where customer information could be collected within your organization
    • Explain how to determine the number of the customer to interview
    • Understand the different types of customers
    • Know how to create a customer selection matrix
    • Understand what the term “Gemba” means 
    • Understand the two basic requirements for collecting the Voice of the Customer
    • Differentiate between a need and a solution or feature
    • Know what to do when a customer gives you a solution rather than a true customer need
    • Understand the definition of the term “level of abstraction.”
    • Know how to turn a verbatim statement into information that can be measured 
    • Recognize the difference between the what’s and the how’s
    • Identify the stages in calculating a QFD matrix
    • Understand the methodology behind the relationship matrix
    • State the meaning of the symbols used in a QFD matrix
    • Calculate a simple House of Quality 
    • Define the different rooms in the House of Quality
    • Know the steps in creating a House of Quality
    • Build a House of Quality
    • Recognize what to look for when evaluating a House of Quality
    • Evaluate an existing House of Quality and make recommendations
    • Define the steps needed to create a product design matrix
    • Know the steps for creating a process design matrix
    • Understand the rational in creating a control matrix
    • Construct a product design and process planning matrix
    • Evaluate production planning concepts  
    • Define affinity diagrams
    • Identify when to use an affinity diagram
    • State the steps for affinitizing information
    • Describe the critical guidelines for using an affinity diagram
    • Identify the meaning of a tree diagram
    • Understand when to use a tree diagram
    • Identify the steps needed to create a tree diagram
    • Recognize critical guidelines needed for creating a tree diagram
    • Define a cause and effect diagram
    • Understand when to use a cause and effect diagram
    • Define the steps in creating a cause and effect diagram
    • Identify the guidelines for using a cause and effect diagram
    • Define flow charting
    • Understand when to use a flow chart
    • State the different uses for flow charting
    • Identify the different symbols used in simple flow charting
    • Describe the guidelines for flow charting

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