Know Everything About ITIL^® Certification Syllabus

Overview

The details syllabus and content of ITIL^® foundation certification is discussed below

1. Fundamentals of ITIL
   
   Topics Covered:
• Origins, development and governance
• Review of scope and the structure the of ITIL Foundation certification
• Understanding technology, people, process, and partners
• Defining the concept of IT Service management
2. Five Core Processes of ITIL
   
   Topics Covered:
• Service design
• Service strategy
• Service operation
• Service transition
• Continual service improvement
3. Understanding the Concept of Service Management as a Practice
   
   Topics covered:
• Detailed concepts of service management functions, processes and roles
• How to manage the efficient development of new services and the improvement of existing ones
4. The Service Lifecycle
   
   Topics covered:
• Managing design, development and utilization of services.
• Service design and business utility and warranty.
• Integration of IT and the business.
5. Key Principles and Models of ITIL

   Service Strategy

   Topics Covered:

   • The three types of service providers including position, perspective, position, plan or pattern

   Service Design
   
   Topics covered:

   • Service portfolio design
   • Technology design
   • Insourcing, outsourcing and partnership
   • Process design

   Service Transition
   
   Topics covered:

   • The V model
   • Conceptual understanding of business value, asset and configuration management

   Service Operation
   
   Topics covered:

• Quality of service vs. cost of service
6. Continual Service Improvement
   
   Topics Covered:
• Understanding business mission, goals and objectives
7. The Roles in Service Management
   
   Topics covered:
• Strategic assets
• Defining the market
• Service level management
• Information security management
• Supply management
8. Service Management Functions and Roles
   
   Topics covered:
• Outlining IT organization functions
• Technical management function
• Service desk function
• IT Operations function
• Service owner
• Process owner
9. Defining Service Roles
   
   Topics Covered:
• Service transition roles.
• Service design roles.
• Service operation roles.
• Continual service improvement roles.