ITIL® 4 Foundation Certification Syllabus

The Information Technology Infrastructure Library (ITIL) 4 Foundation credential is planned to introduce candidates to the service management of IT-enabled services. To provide a comprehensive framework designed to standardize IT services' selection, planning, delivery, and maintenance within a business environment. In addition, to show them how they can improve their expertise and the workaround of their organization with ITIL 4 Foundation guidance. Furthermore, the accomplishment will provide the candidate with a comprehension of the ITIL 4 service management framework and its evolution to adopt modern technologies and working patterns. First, let's take a look at the detailed ITIL 4 Certification syllabus.

Overview of ITIL 4 Foundation Certification Syllabus

The ITIL 4 service management framework, as comprehended in the syllabus below, is to be honored with the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications, which blow up the candidate's capability to apply their knowledge of the relevant parts of the ITIL framework.

The detailed syllabus and content of ITIL 4 Foundation Certification are discussed below.

Learning Outcome Assessment Criteria
1. Understand the Key Concepts of Service Management 1.1 The basic key definitions of:
  1. Service
  2. Utility
  3. Warranty
  4. Customer
  5. User
  6. Service management
  7. Sponsor
1.2 Describing Key concepts of creating value & services:
  1. Cost
  2. Value
  3. Organization
  4. Outcome
  5. Output
  6. Risk
  7. Utility
  8. Warranty
1.3 Describes Key concepts of Service relationship :
  1. service offering
  2. service relationship management
  3. service provision
  4. service consumption
2. ITIL Guiding Principles in an Organization 2.1 Learn about the ITIL 4 Guiding principles in terms of nature, use, and interaction in the organization
2.2 Learn the usage of the guiding principles:
  1. Focus on value
  2. Start where you are
  3. Progress iteratively with feedback
  4. Collaborate and promote visibility
  5. Think and work holistically
  6. Keep it simple and practical
  7. Optimize and automate
3. Understanding Four Dimensions Of Service Management 3.1 Explain the four dimensions of service management:
  1. Organizations and people
  2. Information and technology
  3. Partners and suppliers
  4. Value streams and processes
4. Learn the purpose and components of the ITIL service value system 4.1 Describe the concept of the service value system
5. Key Activities of the Service Value Chain and how they interconnection 5.1 Describe the interconnected nature of the service value chain and how this supports value streams
5.2 Describe the purpose and other important details about each of the value chain activities:
  1. Plan
  2. Improve
  3. Engage
  4. design and transition
  5. build and obtain
  6. deliver and support
6. Understand the purpose and Key terms of 15 ITIL Practices 6.1 Recall the purpose of the following ITIL practices:
  1. Information security management
  2. Relationship management
  3. Supplier management
  4. IT asset management
  5. Monitoring and event management
  6. Release management
  7. Service configuration management
  8. Deployment management
  9. Continual Improvement
  10. Change enablement
  11. Incident management
  12. Problem management
  13. Service request management
  14. Service desk
  15. Service level management
6.2 Learn about the various ITIL terms:
  1. IT asset
  2. Event
  3. configuration item
  4. Change
  5. Incident
  6. problem
  7. known error
7. Learn & Understand 7 ITIL Practices 7.1 Learn about each of the 7 ITIL practices and how they will fit in the whole service level chain
  1. Continual Improvement (including)- continual improvement model
  2. Change Enablement
  3. Incident Management
  4. Problem Management
  5. Service Request Management
  6. Service Desk
  7. Service Level Management


ITIL 4 Foundation Certification is a worldwide recognized certification for the IT Service Management framework. Completing ITIL 4 Foundation training and certification is an important step in acquiring the necessary skills and best practices in IT service management. At Invensis Learning, we provide ITIL 4 Foundation certification training worldwide. Therefore, register with us and become a ITIL 4 Foundation certified professional to embark on a glorious service management career.

ITIL 4 Foundation Certification Syllabus FAQs

1. Is the ITIL 4 Foundation Certification Exam tough to pass?

The certification exam has questions that have the difficulty of bloom's level 1 and level 2, with just 60 minutes to answer the 40 questions with multiple-choice questions. Therefore, it is considered a tough exam, but you can easily get ITIL 4 Foundation Certified with proper training and preparation.

2. How to pass ITIL 4 Foundation Certification?

To complete the ITIL 4 Foundation certification in your first attempt, you can follow the approach below:

  • Learn about the content outline and the concepts that will appear in the examination
  • Gather information about the various study resources like online material, study guides, certification training programs, etc
  • Practice with other learning resources like mock tests and real-life case studies
  • Master all the concepts in the syllabus and get your ITIL 4 Foundation Certification

3. Is the ITIL certification worth IT?

An experienced IT professional without knowledge of ITIL 4 Foundation is probably more valuable than an ITIL 4 Foundation certified hire with minimal experience in the organization. Ultimately, a combination of experience and theoretical knowledge provides ITIL-certified professionals an advantage in the job market.

Syllabus of ITIL 4 Foundation Training

Areas of Study

  • Key concepts and guiding principles of the ITIL 4 framework
  • Understand the Service Value system and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices, and more
  • There are no pre-requisites to take up the ITIL 4 Foundation Exam, although having basic knowledge of Service Management concepts will be helpful.
  • Type: Multiple Choice Questions - 40 questions
  • Duration: 60 Minutes (1 hour)
  • Result: 26 out of 40 (65% pass mark)
  • Open book: No
  • Language: English
  • Job roles that can benefit from ITIL 4 Foundation training course in United States include, but are not limited to:
  • IT Professionals
  • ITSM Managers
  • Individuals working in the areas of IT (Digital, Product, Development)
  • Service Managers
  • Database Administrators
  • Software Professionals
  • Service Process Owners
  • Individuals starting their journey in Service Management
  • Existing ITIL qualification holders

FAQs on ITIL 4 Foundation

How long is the ITIL 4 Foundation training?

Invensis Learning, an accredited partner of AXELOS (PeopleCert), offers a 2-day instructor-led course that provides a complete operational model for developing, delivering, and improving technology-enabled services.

The duration of the exam typically lasts around 60 minutes.

Yes, the ITIL 4 Foundation Certification can pave the way for career progression, leading to roles with higher responsibilities, such as IT Service Manager, IT Operations Manager, or ITIL Process Owner.

The ITIL 4 Foundation Certification is valued across various industries, including IT, finance, healthcare, and telecommunications, where effective service management is crucial for organizational success.

The certification enhances career prospects by validating a professional's understanding of ITSM principles, making them valuable contributors to organizations adopting ITIL practices and frameworks.

The ITIL 4 Foundation Certification opens doors to various roles in IT Service Management (ITSM) and related fields, including IT Service Desk Analyst, IT Support Specialist, and Service Delivery Manager positions.

It is recommended to take the exam shortly after completing training while the information is new. However, candidates should assess their readiness and choose a time that aligns with their level of preparation.

Read each question carefully, manage your time effectively, eliminate obviously wrong answers, and don't be afraid to guess if unsure.

The Passing scores of ITIL 4 Foundation are generally set at around 65%.

The ITIL 4 Foundation exam is as follows:

  • Exam Type: Multiple choice questions
  • No of Questions: 40 questions
  • Exam Duration: 60 minutes
  • Passing Score: 65% (26/40 marks required)
  • Type: Closed book

There are no prerequisites to take up the ITIL 4 Foundation training, although having basic knowledge of Service Management concepts will be helpful.

You can retake the exam if you don't pass the first attempt. It's advisable to review the areas where improvement is needed and engage in additional preparation before attempting the exam again.

Effective preparation involves a thorough review of ITIL 4 principles, regular practice with sample questions, and understanding the structure of the exam to manage time efficiently during the actual test.

While formal training is recommended, individuals can also prepare for the exam through self-study using ITIL 4 Foundation study guides and official documentation.

The duration varies based on individual learning preferences and prior knowledge. Typically, candidates spend several weeks engaging in focused study and practice sessions.

Exam preparation ensures candidates are adequately prepared for the certification exam by reviewing key concepts, practicing sample questions, and reinforcing their understanding of ITIL 4 principles.

Yes, the training is designed for beginners and is an entry-level qualification, making it accessible for individuals with limited prior experience in IT Service Management.

  • IT professionals
  • ITSM managers
  • Service managers
  • Database administrators
  • Software professionals
  • Service process owners
  • Service management professionals

After completing your ITIL 4 Foundation training, you will gain a fundamental understanding of the following:

  • Key concepts and guiding principles of the ITIL 4 framework
  • Service Value System and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices and more

Employers value skills gained through the certification, such as a solid understanding of service management principles, problem-solving capabilities, and the ability to contribute to the optimization of IT services.

What are the modes of training provided by Invensis Learning?

Invensis Learning provides 5 different modes of training in the form of:

  • Instructor-led live online (virtual) training
  • Instructor-led classroom training
  • On-site group training
  • Focused 1-to-1 training
  • Self-paced E-learning

You can enroll for training by following below mentioned points:

  • Select a course
  • Select a schedule of your choice
  • Select the mode of your training
  • Click on “Enrol Now” button
  • Fill the necessary details to make the payment
  • Get all the course materials to prepare for the training
  • Join the training on the scheduled date

Yes, you can opt for a customized schedule which is not there on the website. But getting custom schedules will depend on few criteria mentioned below:

  • Focused 1-to-1 training can be customized as per your choice
  • Group training of more than 5 participants can be customized
  • On-site training can be customized as per clients’ requirement

Please check the website regularly to check for new offers and discounts happening throughout the year. You can also get in touch with one of our training consultants through chat to check if any discounts are available.
For all the certification training courses, you will receive their official certificate. Upon completion of the certification exam, the results will be immediately announced. If a participant has cleared the exam, your digital certificate will be made available immediately. But, if you require a hard copy of the certificate, you may incur additional cost and it will be delivered to your address in 2-3 weeks of time.

Once you enroll for training from Invensis Learning, you will receive:

  • A copy of course material
  • Study guide Prepared by SMEs
  • Practice Tests
  • Retrospective session
  • Access to free resources
  • Complimentary additional training session
  • PDUs for relevant courses
  • Course completion certificate/Official certificate

Please check out our refund policy page to know more if you cancel your enrollment.

No, English is the preferred language for the mode of training delivery. Any language other than English will have to be custom request which will be fulfilled at additional cost and availability of a native language trainer.
If you would like to know more about a course, you can mail us at or call us at (+91 96202-00784) or chat with our training consultant to get your query resolved.

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