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ITIL® 4 Foundation Certification Syllabus

The Information Technology Infrastructure Library (ITIL) 4 Foundation credential is planned to introduce candidates to the service management of IT-enabled services. To provide a comprehensive framework designed to standardize IT services' selection, planning, delivery, and maintenance within a business environment. In addition, to show them how they can improve their expertise and the workaround of their organization with ITIL 4 Foundation guidance. Furthermore, the accomplishment will provide the candidate with a comprehension of the ITIL 4 service management framework and its evolution to adopt modern technologies and working patterns. First, let's take a look at the detailed ITIL 4 Certification syllabus.

Overview of ITIL 4 Foundation Certification Syllabus

The ITIL 4 service management framework, as comprehended in the syllabus below, is to be honored with the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications, which blow up the candidate's capability to apply their knowledge of the relevant parts of the ITIL framework.

The detailed syllabus and content of ITIL 4 Foundation Certification are discussed below.

Learning Outcome Assessment Criteria
1. Understand the Key Concepts of Service Management 1.1 The basic key definitions of:
  1. Service
  2. Utility
  3. Warranty
  4. Customer
  5. User
  6. Service management
  7. Sponsor
1.2 Describing Key concepts of creating value & services:
  1. Cost
  2. Value
  3. Organization
  4. Outcome
  5. Output
  6. Risk
  7. Utility
  8. Warranty
1.3 Describes Key concepts of Service relationship :
  1. service offering
  2. service relationship management
  3. service provision
  4. service consumption
2. ITIL Guiding Principles in an Organization 2.1 Learn about the ITIL 4 Guiding principles in terms of nature, use, and interaction in the organization
2.2 Learn the usage of the guiding principles:
  1. Focus on value
  2. Start where you are
  3. Progress iteratively with feedback
  4. Collaborate and promote visibility
  5. Think and work holistically
  6. Keep it simple and practical
  7. Optimize and automate
3. Understanding Four Dimensions Of Service Management 3.1 Explain the four dimensions of service management:
  1. Organizations and people
  2. Information and technology
  3. Partners and suppliers
  4. Value streams and processes
4. Learn the purpose and components of the ITIL service value system 4.1 Describe the concept of the service value system
5. Key Activities of the Service Value Chain and how they interconnection 5.1 Describe the interconnected nature of the service value chain and how this supports value streams
5.2 Describe the purpose and other important details about each of the value chain activities:
  1. Plan
  2. Improve
  3. Engage
  4. design and transition
  5. build and obtain
  6. deliver and support
6. Understand the purpose and Key terms of 15 ITIL Practices 6.1 Recall the purpose of the following ITIL practices:
  1. Information security management
  2. Relationship management
  3. Supplier management
  4. IT asset management
  5. Monitoring and event management
  6. Release management
  7. Service configuration management
  8. Deployment management
  9. Continual Improvement
  10. Change enablement
  11. Incident management
  12. Problem management
  13. Service request management
  14. Service desk
  15. Service level management
6.2 Learn about the various ITIL terms:
  1. IT asset
  2. Event
  3. configuration item
  4. Change
  5. Incident
  6. problem
  7. known error
7. Learn & Understand 7 ITIL Practices 7.1 Learn about each of the 7 ITIL practices and how they will fit in the whole service level chain
  1. Continual Improvement (including)- continual improvement model
  2. Change Enablement
  3. Incident Management
  4. Problem Management
  5. Service Request Management
  6. Service Desk
  7. Service Level Management

Conclusion

ITIL 4 Foundation Certification is a worldwide recognized certification for the IT Service Management framework. Completing ITIL 4 Foundation training and certification is an important step in acquiring the necessary skills and best practices in IT service management. At Invensis Learning, we provide ITIL 4 Foundation certification training worldwide. Therefore, register with us and become a ITIL 4 Foundation certified professional to embark on a glorious service management career.

ITIL 4 Foundation Certification Syllabus FAQs

1. Is the ITIL 4 Foundation Certification Exam tough to pass?

The certification exam has questions that have the difficulty of bloom's level 1 and level 2, with just 60 minutes to answer the 40 questions with multiple-choice questions. Therefore, it is considered a tough exam, but you can easily get ITIL 4 Foundation Certified with proper training and preparation.

2. How to pass ITIL 4 Foundation Certification?

To complete the ITIL 4 Foundation certification in your first attempt, you can follow the approach below:

  • Learn about the content outline and the concepts that will appear in the examination
  • Gather information about the various study resources like online material, study guides, certification training programs, etc
  • Practice with other learning resources like mock tests and real-life case studies
  • Master all the concepts in the syllabus and get your ITIL 4 Foundation Certification

3. Is the ITIL certification worth IT?

An experienced IT professional without knowledge of ITIL 4 Foundation is probably more valuable than an ITIL 4 Foundation certified hire with minimal experience in the organization. Ultimately, a combination of experience and theoretical knowledge provides ITIL-certified professionals an advantage in the job market.

Syllabus of ITIL 4 Foundation Training

Areas of Study

  • Key concepts and guiding principles of the ITIL 4 framework
  • Understand the Service Value system and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices, and more
Download Syllabus

  • There are no pre-requisites to take up the ITIL 4 Foundation Exam, although having basic knowledge of Service Management concepts will be helpful.

  • Type: Multiple Choice Questions - 40 questions
  • Duration: 60 Minutes (1 hour)
  • Result: 26 out of 40 (65% pass mark)
  • Open book: No
  • Language: English

  • Job roles that can benefit from ITIL 4 Foundation training course in United States include, but are not limited to:
  • IT Professionals
  • ITSM Managers
  • Individuals working in the areas of IT (Digital, Product, Development)
  • Service Managers
  • Database Administrators
  • Software Professionals
  • Service Process Owners
  • Individuals starting their journey in
  • Service Management
  • Existing ITIL qualification holders

FAQs on ITIL 4 Foundation

Why take up ITIL 4 Foundation Course?

Participants attending this ITIL 4 Foundation training will gain knowledge of ITIL 4 concepts and terminology, develop IT practices using ITIL guidelines, recognizing the importance of IT and business integration, and exploring the service value chain within the organization.

After completing your ITIL 4 Foundation training, you will gain fundamental understanding of:

  • Key concepts and guiding principles of the ITIL 4 framework
  • Service Value System and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices, and more

Job roles that can benefit from ITIL 4 Foundation training include, but are not limited to:

  • IT Professionals
  • ITSM Managers
  • Individuals working in the areas of IT (Digital, Product, Development)
  • Service Managers
  • Database Administrators
  • Software Professionals
  • Service Process Owners
  • Individuals starting their journey in Service Management
  • Existing ITIL qualification holders

There are no pre-requisites to take up the ITIL 4 Foundation Exam, although having basic knowledge of Service Management concepts will be helpful.

  • Type: Multiple Choice Questions - 40 questions
  • Duration: 60 Minutes (1 hour)
  • Result: 26 out of 40 (65% pass mark)
  • Open book: No
  • Language: English

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