Know Everything About ITIL 4 Foundation Certification Syllabus

Want to know what is covered in the ITIL 4 Foundation certification course?

The ITIL 4(Information Technology Infrastructure Library) is a comprehensive framework designed with the aim of standardizing the selection, planning, delivery and maintenance of IT services within a business environment. Get all the details of the ITIL Foundation Certification syllabus provided by recognized trainers here & ensure to pass the exam in the first attempt.

Overview of ITIL 4 Foundation Certification Syllabus

The details syllabus and content of ITIL 4 foundation certification is discussed below

  1. Understand the Key Concepts of Service Management

  2. The following concepts are covered in the key concepts of service management:

    • The basic key definitions and concepts like service, utility, warranty, customer, user, service management, sponser,etc.
    • Key concepts that create value with the customers such as cost, value, organization, outcome, output, risk, utility, etc.
    • Service relationship concepts such as service offering, service relationship management, service provision, service consumption, etc.
  3. ITIL Guiding Principles in an Organization

  4. The following concepts are covered in the guiding principles of ITIL:

    • Learn about the ITIL 4 Guiding principles in terms of nature, use and their interaction in the organization.
    • Learn in detail the usage of the guiding principles which are "Focus on value", "Start where you are", "Progress iteratively with feedback", "Collaborate and promote visibility", "Think and work holistically", "Keep it simple and practical", "Optimize and automate".
  5. The Four Dimensions Of Service Management

  6. The following concepts are explained in the four dimensions of service management:

    • Learn and understand the four dimensions of the Service Management
    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes
  7. ITIL Service Value System

  8. You will learn and master the concept of service value system, how it benefits the organization, etc.

  9. Key Activities of the Service Value Chain

  10. The following is covered in the key activities of service value chain:

    • Understanding of all the activities and their interaction in service value chain.
    • Learn about the purpose and other important details about each of the value chain activities.
    • The value chain activities such as "plan", "improve", "engage", "design and transition", "build and obtain", "deliver and support".
  11. Introduction to Key terms of 15 ITIL Practices

  12. The following concepts iss covered in the key terms of ITIL practices:

    • Learn about each of the ITIL practices. The 15 key practices in ITIL include "Information security management", "Relationship management", "Supplier management", "IT asset management", "Monitoring and event management", "Release management", "Service configuration management", "Deployment management", "Continual improvement", "Change enablement", "Incident management", "Problem management", "Service request management", "Service desk", and "Service level management".
    • You will also learn about the various ITIL terms like IT asset, event, configuration item, change, incident, problem, known error, etc.
  13. Learn & Understand Key ITIL Practices

  14. The following concepts are covered in key ITIL practices

    • Learn about each of the 7 ITIL practices and how they will fit in the whole service level chain.
    • The 7 ITIL practices include "Continual Improvement", "Change Enablement", "Incident Management", "Problem Management", "Service Request Management", "Service Desk", "Service Level Management"

ITIL 4 Foundation Certification Syllabus FAQs

The certification exam have questions that have the difficulty of bloom's level 1 and level 2. With just 60 minutes to answer the 40 questions that will have multiple choice questions. Therefore, it is considered to be a tough exam but you can easily get ITIL 4 Foundation Certified with proper training and preparation.

To succesfully complete the ITIL 4 Foundation certification in your first attempt, you can follow the approach below:

  • Learn about the content outline and the concpets that will be asked in the examination.
  • Gather information about the various study resources like online material, study guides, certification training programs, etc.
  • Practice with other learning resources like mock tests and real life case studies.
  • Master all the concepts in the syllabus and get your ITIL 4 FOundation Certification.

To know more about the ITIL 4 Foundation Certification Training, reach out to us at

Syllabus of ITIL 4 Foundation Training

  • Key concepts and guiding principles of the ITIL 4 framework
  • Understand the Service Value system and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices, and more

Download detailed course syllabus

Download Syllabus

FAQs on ITIL 4 Foundation

Why take up ITIL 4 Foundation Course?

Participants attending this ITIL 4 Foundation training will gain knowledge of ITIL 4 concepts and terminology, develop IT practices using ITIL guidelines, recognizing the importance of IT and business integration, and exploring the service value chain within the organization.

After completing your ITIL 4 Foundation training, you will gain fundamental understanding of:

  • Key concepts and guiding principles of the ITIL 4 framework
  • Service Value System and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices, and more

Job roles that can benefit from ITIL 4 Foundation training include, but are not limited to:

  • IT Professionals
  • ITSM Managers
  • Individuals working in the areas of IT (Digital, Product, Development)
  • Service Managers
  • Database Administrators
  • Software Professionals
  • Service Process Owners
  • Individuals starting their journey in Service Management
  • Existing ITIL qualification holders

There are no pre-requisites to take up the ITIL 4 Foundation Exam, although having basic knowledge of Service Management concepts will be helpful.

  • Type: Multiple Choice Questions - 40 questions
  • Duration: 60 Minutes (1 hour)
  • Result: 26 out of 40 (65% pass mark)
  • Open book: No
  • Language: English

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