Know Everything About ITIL 4 Foundation Certification Syllabus

Overview of ITIL 4 Foundation Certification Syllabus

The details syllabus and content of ITIL 4 foundation certification is discussed below

1. Understand the Key Concepts of Service Management

The following concepts are covered in the key concepts of service management:

• The basic key definitions and concepts like service, utility, warranty, customer, user, service management, sponser,etc.
• Key concepts that create value with the customers such as cost, value, organization, outcome, output, risk, utility, etc.
• Service relationship concepts such as service offering, service relationship management, service provision, service consumption, etc.

2. ITIL Guiding Principles in an Organization

The following concepts are covered in the guiding principles of ITIL:

• Learn about the ITIL 4 Guiding principles in terms of nature, use and their interaction in the organization.
• Learn in detail the usage of the guiding principles which are "Focus on value", "Start where you are", "Progress iteratively with feedback", "Collaborate and promote visibility", "Think and work holistically", "Keep it simple and practical", "Optimize and automate".

3. The Four Dimensions Of Service Management

The following concepts are explained in the four dimensions of service management:

• Learn and understand the four dimensions of the Service Management
• Organizations and people
• Information and technology
• Partners and suppliers
• Value streams and processes

4. ITIL Service Value System

You will learn and master the concept of service value system, how it benefits the organization, etc.

5. Key Activities of the Service Value Chain

The following is covered in the key activities of service value chain:

• Understanding of all the activities and their interaction in service value chain.
• Learn about the purpose and other important details about each of the value chain activities.
• The value chain activities such as "plan", "improve", "engage", "design and transition", "build and obtain", "deliver and support".

6. Introduction to Key terms of 15 ITIL Practices

The following concepts iss covered in the key terms of ITIL practices:

• Learn about each of the ITIL practices. The 15 key practices in ITIL include "Information security management", "Relationship management", "Supplier management", "IT asset management", "Monitoring and event management", "Release management", "Service configuration management", "Deployment management", "Continual improvement", "Change enablement", "Incident management", "Problem management", "Service request management", "Service desk", and "Service level management".
• You will also learn about the various ITIL terms like IT asset, event, configuration item, change, incident, problem, known error, etc.

7. Learn & Understand Key ITIL Practices

The following concepts are covered in key ITIL practices

• Learn about each of the 7 ITIL practices and how they will fit in the whole service level chain.
• The 7 ITIL practices include "Continual Improvement", "Change Enablement", "Incident Management", "Problem Management", "Service Request Management", "Service Desk", "Service Level Management"