Know Everything About ITIL® Certification Syllabus

Want to know what is covered in the ITIL Foundation certification course? Find detailed syllabus here

The ITIL® (Information Technology Infrastructure Library) is a comprehensive framework designed with the aim of standardizing the selection, planning, delivery and maintenance of IT services within a business environment. Get all the details of the ITIL Foundation Certification syllabus provided by recognized trainers here & ensure to pass the exam in the first attempt.


The details syllabus and content of ITIL® foundation certification is discussed below

  1. Fundamentals of ITIL

    Topics Covered:
    • Origins, development and governance
    • Review of scope and the structure the of ITIL Foundation certification
    • Understanding technology, people, process, and partners
    • Defining the concept of IT Service management
  2. Five Core Processes of ITIL

    Topics Covered:
    • Service design
    • Service strategy
    • Service operation
    • Service transition
    • Continual service improvement
  3. Understanding the Concept of Service Management as a Practice

    Topics covered:
    • Detailed concepts of service management functions, processes and roles
    • How to manage the efficient development of new services and the improvement of existing ones
  4. The Service Lifecycle

    Topics covered:
    • Managing design, development and utilization of services.
    • Service design and business utility and warranty.
    • Integration of IT and the business.
  5. Key Principles and Models of ITIL

    Service Strategy

    Topics Covered:

    • The three types of service providers including position, perspective, position, plan or pattern

    Service Design

    Topics covered:

    • Service portfolio design
    • Technology design
    • Insourcing, outsourcing and partnership
    • Process design

    Service Transition

    Topics covered:

    • The V model
    • Conceptual understanding of business value, asset and configuration management

    Service Operation

    Topics covered:

    • Quality of service vs. cost of service
  6. Continual Service Improvement

    Topics Covered:
    • Understanding business mission, goals and objectives
  7. The Roles in Service Management

    Topics covered:
    • Strategic assets
    • Defining the market
    • Service level management
    • Information security management
    • Supply management
  8. Service Management Functions and Roles

    Topics covered:
    • Outlining IT organization functions
    • Technical management function
    • Service desk function
    • IT Operations function
    • Service owner
    • Process owner
  9. Defining Service Roles

    Topics Covered:
    • Service transition roles.
    • Service design roles.
    • Service operation roles.
    • Continual service improvement roles.

FAQs Know Everything About ITIL® Certification Syllabus


Below are the requirements to complete the ITIL certification exam:

    • Complete the ITIL certification training
    • Take the ITIL Foundation certification exam
    • Clear the exam with at least 65 percent on the exam (26 correct answers out of 40 questions) in 60 minutes

ITIL Foundation exam is conducted both as a paper-based and an online exam which can be taken anytime by the participants. The exam is also conducted by most of the training providers

Corporate Group Training
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  • Onsite / Virtual
  • Instructor-led Delivery
  • For small to large groups

Syllabus of ITIL 4 Foundation Training

  • Key concepts and guiding principles of the ITIL 4 framework
  • Understand the Service Value system and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices, and more

Download detailed course syllabus

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FAQs on ITIL 4 Foundation

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