ITIL 4 Foundation Certification Benefits

Today we live in such a fast-paced and ever-changing world that businesses and individuals need to be more agile, constantly ready, and equipped with the right skills to survive. The Fourth Industrial Revolution has brought digital disruption and advanced technologies with it, and one consequence is the need to adapt and accept new ways of working. ITIL 4 Foundation provides a flexible and practical approach to support organizations on their journey into the digital transformation era. It mainly emphasizes service management practitioners and software developers by promoting a holistic view of the products and services.

ITIL 4 Foundation retains the core aspects of ITIL's previous version and takes IT and service operations to the next level. This level supports enhanced quality and value-driven delivery for individuals and organizations. It still includes those elements from previous ITIL versions that remain fundamental to service management and ITSM. But it also equips a new digital operating model – a practical and flexible basis designed to help organizations on their digital journey.

Benefits of ITIL 4 Foundation Certification

The many benefits of ITIL 4 Foundation certification have made it one of the world's most popular ITSM frameworks. In addition, it has assisted in creating a thriving global community of practitioners who not only assist in upskilling and supporting new students but also provide invaluable insight into where the ITIL 4 Foundation can be improved.

When the ITIL 4 Foundation was declared back in November 2017, it rapidly caused an uproar. First, AXELOS announced that this latest iteration would be community-driven, taking advantage of the proficiency in service design, operation, transition, and procedure offered by the worldwide ITIL community. Simultaneously, ITIL 4 would also address the most common hang-ups practitioners had with ITIL V3, presenting a modernized framework more in line with changing practices.

Let's take a look at a few of the benefits ITIL 4 Foundation Certification provides:

1. Integration and Compatibility

One of the most significant benefits that ITIL 4 has over its previous version is its compatibility with the leading frameworks and standards. ITIL v3 was exclusively for practitioners.

2. Flexible Practices

ITIL 4 practices are more straightforward and adaptable. It provides a holistic approach to organizations. The new practices adopted in ITIL 4 helps organizations to adapt to a flexible environment.

ITIL 4 includes 34 practices, which are categorized into three categories:

  • General management
  • Technical management
  • Service management

3. Varied Certification Path

One of the greatest strengths of ITIL 4 is its various modules. The new form of ITIL has changed with the new structure. After completing the ITIL 4 Foundation, you can move on to:

  • ITIL Managing Professional
  • ITIL Strategic Leader

ITIL Managing Professional

  • ITIL Specialist Create, Deliver, and Support
  • ITIL Specialist Drive Stakeholder Value
  • ITIL Specialist High Velocity IT
  • ITIL Specialist Direct, Plan, and Improve

ITIL Managing Professional

  • ITIL Strategist- Direct, Plan, and Improve
  • ITIL leader- Digital and IT strategy

To attain the above designations, learners must complete two modules and move towards the "ITIL Master" level. However, there is no need to complete all the modules together. It is indeed a great advantage for the professionals, and the payment part is considered.

4. Adaptability and Future-proofing

One of the biggest stability of ITIL 4 is that it acknowledges how the worlds of business and technology are invariably changing and evolving. As a result, ITIL best practices provide a level of fluidity and adaptability that enables users to take full advantage of any unique opportunities to streamline operations, deliver enhanced services to customers, get the drop on competitors, and more. Even better, with the practitioner community set to provide ongoing and growing insight, ITIL users can appreciate a future-proof system that will continue to accommodate changing circumstances, whatever may come shortly.

In competitive industries, this quantity for change can be vital. Circling competitors always have chances to take advantage of static and rigid businesses in the current digital age.

5. Worldwide Recognized Qualification

ITIL 4 Foundation certification sets an international benchmark for your qualification and service management skills. In addition, leading international service providers recognize ITIL 4 certification as a prerequisite for services management experts. Therefore, it boosts your career even at the international level.

6. Hike in Salaries

One of the fascinating advantages of getting ITIL 4 Foundation certified is the salary drawn by ITIL 4 certified professionals. Having a good salary is not just a necessity, but it also motivates employees towards performing better, thereby serving the organization in the perfect possible manner. According to PayScale, on average, ITIL certified professionals earn about 74,000 dollars in the US and 9,96,199 lakhs per annum in India.

7. A Smart Approach to Improving the Initiatives

Smart professionals work smarter ways to exhibit their skills and values. ITIL 4 Foundation courses & workshops provide smart skills to help you identify the potential to improve the initiatives.

8. Better Return On Investment (ROI)

ITIL 4 Foundation certified professionals help organizations establish robust processes through service strategies, design, improvements, etc. ROI helps the IT operations to run smoothly, thereby maximizing the value and decreasing the service costs. From the employer's perspective, ITIL training and skills can provide value right away and bring efficiency to the IT processes.

9. Enhanced Collaboration

The benefit of providing training to numerous students in a single framework is that gradually they become acquainted with the ITIL 4 terminologies. It enhances collaboration and communication between different departments. Group learning makes the students connected for a longer period.

It may also be valid to point out that companies that upskill several employees in the same course can often enjoy significant discounts. It is worth keeping in mind if you ever need to sell ITIL 4 to your organization.

10. Customer satisfaction

With technology omnipresent in modern businesses, there are certain functions and features that customers expect as standard. For example, you would expect a popular retailer to have a working e-commerce platform and online customer service. Most customers would anticipate the same for every company, from utility suppliers to car manufacturers.

ITIL 4 Foundation facilitates valuable insight into the essential business services and features, wherein the ITIL service lifecycle covers continual service advancement, incident management, and development and release. Offering high-quality services to the customers and dissatisfaction due to defects will lead to enhanced customer satisfaction. In return, it leads to more business and can expect profits down the line.

FAQs on ITIL 4 Foundation Certification Benefits

Now that you know the benefits of the IT Infrastructure Library (ITIL) let's look at a few FAQs for ITIL 4 Foundation Certification Benefits.

1. How much value does an ITIL 4 Foundation Certification add?

An experienced IT professional with an ITIL 4 Foundation certification can be a valuable asset to the organization. They know the ITIL knowledge required to deliver value to the customers and focus on enhanced user experience tasks. The monetary benefits of the employees are just the added advantage of getting ITIL 4 Foundation certified in 2021.

2. Why do you need the ITIL 4 Foundation Certification?

Because ITIL 4 Foundation is a 'framework,' it is meant to be adapted to balance theory and business demands. It, therefore, suits companies across a broad range of industries, including retail, finance, entertainment, technology, and life science. Becoming ITIL 4 Foundation certified will make you a valuable resource. It will teach you to understand the language of ITIL - known by experts worldwide - and will improve your standing in the IT community. ITIL is not about following a strict set of guidelines. Instead, it is about enabling you to use your common sense to give you an adaptable and flexible framework for managing IT services.

ITIL 4 Foundation creates an understanding between IT staff, contractors, suppliers, and customers by creating a typical approach and language towards IT services.

3. Is ITIL 4 Foundation Certification only useful for Managers?

There are various roles to play in ITSM. While the framework applies to those managing IT departments, it can also be useful for service development, customer support, etc. In addition, these lower-level users can also treat studying ITIL 4 Foundation Certification as a stepping stone to advance their careers.

Many organizations even choose to upskill entire teams or departments in ITIL 4 Foundation terms and methodology. Having everyone familiar with the framework can empower a startling boost in productivity, collaboration, and communication, with all practitioners making significant contributions to empowering digital transformation and continual service improvement.

4. How do I get recognized in the ITIL 4 Foundation Certification?

To be recognized in the ITIL 4 Foundation, you need to have certification by taking an ITIL 4 Foundation exam. There are various levels to ITIL 4 Foundation certification. The level you achieve is dependent on your future career aspirations and current career level.

5. Can large organizations benefit from using ITIL 4?

ITIL 4 can help any organization regardless of its size, sector, industry, or location. Indeed, with most businesses now relying on IT in some form or another, it would be more difficult to find one that couldn't benefit from the framework.

Syllabus of ITIL 4 Foundation Training

Areas of Study

  • Key concepts and guiding principles of the ITIL 4 framework
  • Understand the Service Value system and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices, and more

  • There are no pre-requisites to take up the ITIL 4 Foundation Exam, although having basic knowledge of Service Management concepts will be helpful.

  • Type: Multiple Choice Questions - 40 questions
  • Duration: 60 Minutes (1 hour)
  • Result: 26 out of 40 (65% pass mark)
  • Open book: No
  • Language: English

  • Job roles that can benefit from ITIL 4 Foundation training course in United States include, but are not limited to:
  • IT Professionals
  • ITSM Managers
  • Individuals working in the areas of IT (Digital, Product, Development)
  • Service Managers
  • Database Administrators
  • Software Professionals
  • Service Process Owners
  • Individuals starting their journey in
  • Service Management
  • Existing ITIL qualification holders

FAQs on ITIL 4 Foundation

Why take up ITIL 4 Foundation Course?

Participants attending this ITIL 4 Foundation training will gain knowledge of ITIL 4 concepts and terminology, develop IT practices using ITIL guidelines, recognizing the importance of IT and business integration, and exploring the service value chain within the organization.

After completing your ITIL 4 Foundation training, you will gain fundamental understanding of:

  • Key concepts and guiding principles of the ITIL 4 framework
  • Service Value System and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices, and more

Job roles that can benefit from ITIL 4 Foundation training include, but are not limited to:

  • IT Professionals
  • ITSM Managers
  • Individuals working in the areas of IT (Digital, Product, Development)
  • Service Managers
  • Database Administrators
  • Software Professionals
  • Service Process Owners
  • Individuals starting their journey in Service Management
  • Existing ITIL qualification holders

There are no pre-requisites to take up the ITIL 4 Foundation Exam, although having basic knowledge of Service Management concepts will be helpful.

  • Type: Multiple Choice Questions - 40 questions
  • Duration: 60 Minutes (1 hour)
  • Result: 26 out of 40 (65% pass mark)
  • Open book: No
  • Language: English

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