ITIL 4 Foundation Certification Process

ITIL 4 provides best practices for delivering IT services using a structured/systematic approach to IT service management (ITSM). As a result, it is one of the top must-have IT certifications. ITIL certification has been designed by considering various requirements of the organizations and can be customized as per their needs. Versatility is one of the main reasons why ITIL is in huge demand globally. In addition, the concept of flexibility and scalability makes ITIL easily adaptable to other practices like TOGAF, COBIT, or Six Sigma. ITIL helps the business strengthen customer relations, develop a stable work environment, and cost-effective design practices, which allow for change, scale, and growth. So, it’s essential to upskill your knowledge to clear the ITIL certification exam and gain the certification. Before you consider taking the ITIL 4 certification examination, you should know about the ITIL 4 Foundation Certification process. So, let us start our discussion by knowing what ITIL 4 Foundation is and followed by its certification process.

What is ITIL Foundation?

Candidates qualifying for ITIL v3 Foundation can directly move to ITIL 4 Foundation to keep their skills up-to-date.

ITIL 4 Foundation certification provides an introduction to ITIL 4. It allows the candidates to glance through IT service management through the end-to-end operating model and continual improvement of tech-enabled products. AXELOS introduced ITIL 4 Foundation certification on February 28th, 2019.

This course is suitable for candidates or professionals interested in pursuing a career in IT service management.

Why Take up ITIL Foundation Certification?

ITIL 4 Foundation certification validates your skills and gives an extra edge to your career. It is the most valuable certification for those who are in the IT service sector.

There are assorted reasons to opt for ITIL Foundation certification:

  • Basic ITIL Knowledge
  • ITIL certification provides a basic knowledge of IT service management concepts, principles, and theories.

  • Improved Service Delivery
  • ITIL improves organizations in various ways, like reducing costs and improving the quality of the products by optimal use of technology, process, and people. It also increases the efficiency of service delivery.

  • Improved Customer Satisfaction
  • ITIL certified professionals can recover the service faster and reduce the interruption time provided to the customers.

  • Unprecedented Career Growth
  • ITIL certified professionals are widely accepted for their skills and knowledge globally. That’s the reason why they are eligible for much greater compensation. In addition, their experience in the domain makes them more eligible than their non-certified peers.

Now that you know what ITIL 4 Foundation certification is, let us go through the certification process.

ITIL 4 Foundation Certification Process

If you plan to take the ITIL 4 Foundation course and prepare for the exam, you need to be aware of the ITIL certification process.

The ITIL 4 certification process involves a series of steps to become an ITIL certified professional. First, let’s look at the below-mentioned steps to become an ITIL 4 foundation professional and showcase your knowledge to potential employers.

  • Step 1:
  • The first step to becoming an ITIL 4 Foundation professional is to enroll with any reputed institute accredited with AXELOS.

  • Step 2:
  • It is mandatory to attend a 2-day training delivered by certified ITIL trainers to get ITIL Foundation certification. The major objective of this training is to explore an end-to-end IT service model for continual improvement, delivery, and creation of services that aligns with the organizational strategy.

  • Step 3:
  • Self-study is the other option that comes under the ITIL certification process. You can take up the ITIL exam once you are prepared with all the units.

  • Step 4:
  • You will have 40 questions to attend, out of which you need to answer 26 questions correctly and score 65% to clear the exam.

  • Step 5:
  • Upon successful completion of the exam, you can download your ITIL 4 Foundation certificate.

Conclusion

It is as simple as it sounds. However, cracking the ITIL 4 Foundation exam requires a lot of hard work and preparation. There are plenty of online tutorials and study material available. But having a professional opinion and advice will assist your preparation to a greater extent.

So, if you are finding any issues while preparing for the ITIL 4 Foundation exam, Invensis Learning is there to assist you in accelerating your journey in IT service management. So, check out our website and ace your exam with flying colors.

FAQs

1. What is the validity of the ITIL 4 Foundation exam voucher?

ITIL 4 exam voucher is valid for one year from the date of issue. If you fail to book the exam within the duration, you will have to buy the voucher again by paying the current voucher cost.

2. Do you provide any practice tests as a part of ITIL 4 Foundation certification training?

Yes, we provide a mock test to help you prepare for the actual exam as part of our training.

Syllabus of ITIL 4 Foundation Training

Areas of Study

  • Key concepts and guiding principles of the ITIL 4 framework
  • Understand the Service Value system and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices, and more

  • There are no pre-requisites to take up the ITIL 4 Foundation Exam, although having basic knowledge of Service Management concepts will be helpful.

  • Type: Multiple Choice Questions - 40 questions
  • Duration: 60 Minutes (1 hour)
  • Result: 26 out of 40 (65% pass mark)
  • Open book: No
  • Language: English

  • Job roles that can benefit from ITIL 4 Foundation training course in United States include, but are not limited to:
  • IT Professionals
  • ITSM Managers
  • Individuals working in the areas of IT (Digital, Product, Development)
  • Service Managers
  • Database Administrators
  • Software Professionals
  • Service Process Owners
  • Individuals starting their journey in
  • Service Management
  • Existing ITIL qualification holders

FAQs on ITIL 4 Foundation

Why take up ITIL 4 Foundation Course?

Participants attending this ITIL 4 Foundation training will gain knowledge of ITIL 4 concepts and terminology, develop IT practices using ITIL guidelines, recognizing the importance of IT and business integration, and exploring the service value chain within the organization.

After completing your ITIL 4 Foundation training, you will gain fundamental understanding of:

  • Key concepts and guiding principles of the ITIL 4 framework
  • Service Value System and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices, and more

Job roles that can benefit from ITIL 4 Foundation training include, but are not limited to:

  • IT Professionals
  • ITSM Managers
  • Individuals working in the areas of IT (Digital, Product, Development)
  • Service Managers
  • Database Administrators
  • Software Professionals
  • Service Process Owners
  • Individuals starting their journey in Service Management
  • Existing ITIL qualification holders

There are no pre-requisites to take up the ITIL 4 Foundation Exam, although having basic knowledge of Service Management concepts will be helpful.

  • Type: Multiple Choice Questions - 40 questions
  • Duration: 60 Minutes (1 hour)
  • Result: 26 out of 40 (65% pass mark)
  • Open book: No
  • Language: English

Corporate Training Solutions


  • Experienced & Industry Specific Trainers
  • Deliver sessions across continents via Live Online
  • Training in your Language
  • Customized Trainings

Training partner for Fortune 1000 companies

Request for Training

Phone number ( required * )

You may select multiple Courses
Live virtual classroom
Select your preferred mode of contact


By clicking "Submit", you agree to our Terms of Conditions, Privacy Policy.

Get the Invensis Learning Advantage

Highly qualified and Accredited Trainers

Training Satisfaction Guaranteed

Accredited High-Quality Courseware

Reinforce with Retrospective Session

Choose from a Wide Range of Courses

Access to all our Latest Resources

© 2021 Invensis Learning Pvt Ltd.
Disclaimer
  • PMI®, PMP®, CAPM®, PMI-ACP®, PMBOK are registered marks of the Project Management Institute. Inc.
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited
  • PRINCE2® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited
  • The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved
  • The Course on this page is offered by Invensis Learning, an Affiliate of Quint Consulting Services, an Accredited Training Organisation of The APM Group Ltd
  • DevOps Foundation® is registerd mark of the DevOps institute
  • COBIT® is a trademark of ISACA® registered in the United States and other countries
  • CSM, A-CSM, CSPO, A-CSPO, and CAL are registered trademarks of Scrum Alliance
  • Invensis Learning is an Accredited Training Provider of EXIN for all their certification courses and exams