ITIL 4 provides best practices for delivering IT services using a structured/systematic approach to IT service management (ITSM). As a result, it is one of the top must-have IT certifications. ITIL certification has been designed by considering various requirements of the organizations and can be customized as per their needs. Versatility is one of the main reasons why ITIL is in huge demand globally. In addition, the concept of flexibility and scalability makes ITIL easily adaptable to other practices like TOGAF, COBIT, or Six Sigma. ITIL helps the business strengthen customer relations, develop a stable work environment, and cost-effective design practices, which allow for change, scale, and growth. So, it’s essential to upskill your knowledge to clear the ITIL certification exam and gain the certification. Before you consider taking the ITIL 4 certification examination, you should know about the ITIL 4 Foundation Certification process. So, let us start our discussion by knowing what ITIL 4 Foundation is and followed by its certification process.
Candidates qualifying for ITIL v3 Foundation can directly move to ITIL 4 Foundation to keep their skills up-to-date.
ITIL 4 Foundation certification provides an introduction to ITIL 4. It allows the candidates to glance through IT service management through the end-to-end operating model and continual improvement of tech-enabled products. AXELOS introduced ITIL 4 Foundation certification on February 28th, 2019.
This course is suitable for candidates or professionals interested in pursuing a career in IT service management.
ITIL 4 Foundation certification validates your skills and gives an extra edge to your career. It is the most valuable certification for those who are in the IT service sector.
There are assorted reasons to opt for ITIL Foundation certification:
ITIL certification provides a basic knowledge of IT service management concepts, principles, and theories.
ITIL improves organizations in various ways, like reducing costs and improving the quality of the products by optimal use of technology, process, and people. It also increases the efficiency of service delivery.
ITIL certified professionals can recover the service faster and reduce the interruption time provided to the customers.
ITIL certified professionals are widely accepted for their skills and knowledge globally. That’s the reason why they are eligible for much greater compensation. In addition, their experience in the domain makes them more eligible than their non-certified peers.
Now that you know what ITIL 4 Foundation certification is, let us go through the certification process.
If you plan to take the ITIL 4 Foundation course and prepare for the exam, you need to be aware of the ITIL certification process.
The ITIL 4 certification process involves a series of steps to become an ITIL certified professional. First, let’s look at the below-mentioned steps to become an ITIL 4 foundation professional and showcase your knowledge to potential employers.
The first step to becoming an ITIL 4 Foundation professional is to enroll with any reputed institute accredited with AXELOS.
It is mandatory to attend a 2-day training delivered by certified ITIL trainers to get ITIL Foundation certification. The major objective of this training is to explore an end-to-end IT service model for continual improvement, delivery, and creation of services that aligns with the organizational strategy.
Self-study is the other option that comes under the ITIL certification process. You can take up the ITIL exam once you are prepared with all the units.
You will have 40 questions to attend, out of which you need to answer 26 questions correctly and score 65% to clear the exam.
Upon successful completion of the exam, you can download your ITIL 4 Foundation certificate.
It is as simple as it sounds. However, cracking the ITIL 4 Foundation exam requires a lot of hard work and preparation. There are plenty of online tutorials and study material available. But having a professional opinion and advice will assist your preparation to a greater extent.
So, if you are finding any issues while preparing for the ITIL 4 Foundation exam, Invensis Learning is there to assist you in accelerating your journey in IT service management. So, check out our website and ace your exam with flying colors.
ITIL 4 exam voucher is valid for one year from the date of issue. If you fail to book the exam within the duration, you will have to buy the voucher again by paying the current voucher cost.
Yes, we provide a mock test to help you prepare for the actual exam as part of our training.
Eligibility Criteria
Exam Format
Who Should Attend?
Accreditation
How long is the ITIL 4 Foundation Exam?
The duration of the exam typically lasts around 60 minutes.
Can the certification lead to higher job roles and responsibilities?
Yes, the ITIL 4 Foundation Certification can pave the way for career progression, leading to roles with higher responsibilities, such as IT Service Manager, IT Operations Manager, or ITIL Process Owner.
Are there specific industries that value the ITIL 4 Foundation Certification?
The ITIL 4 Foundation Certification is valued across various industries, including IT, finance, healthcare, and telecommunications, where effective service management is crucial for organizational success.
How does the ITIL 4 Foundation Certification enhance career prospects?
The certification enhances career prospects by validating a professional's understanding of ITSM principles, making them valuable contributors to organizations adopting ITIL practices and frameworks.
What career opportunities are available after obtaining the ITIL 4 Foundation Certification?
The ITIL 4 Foundation Certification opens doors to various roles in IT Service Management (ITSM) and related fields, including IT Service Desk Analyst, IT Support Specialist, and Service Delivery Manager positions.
How soon after completing training should I take the ITIL 4 Foundation Exam?
It is recommended to take the exam shortly after completing training while the information is new. However, candidates should assess their readiness and choose a time that aligns with their level of preparation.
What are some test-taking tips for attending the ITIL 4 Foundation exam?
Read each question carefully, manage your time effectively, eliminate obviously wrong answers, and don't be afraid to guess if unsure.
What is the passing score for the ITIL 4 Foundation Exam?
The Passing scores of ITIL 4 Foundation are generally set at around 65%.
What is the format of the ITIL 4 Foundation Exam?
The ITIL 4 Foundation exam is as follows:
What are the prerequisites for taking up ITIL 4 Foundation training?
There are no prerequisites to take up the ITIL 4 Foundation training, although having basic knowledge of Service Management concepts will be helpful.
What happens if I don't pass the ITIL 4 Foundation Exam on the first attempt?
You can retake the exam if you don't pass the first attempt. It's advisable to review the areas where improvement is needed and engage in additional preparation before attempting the exam again.
Are there specific tips for effective ITIL 4 Foundation Exam Preparation?
Effective preparation involves a thorough review of ITIL 4 principles, regular practice with sample questions, and understanding the structure of the exam to manage time efficiently during the actual test.
Can I prepare for the ITIL 4 Foundation Exam without formal training?
While formal training is recommended, individuals can also prepare for the exam through self-study using ITIL 4 Foundation study guides and official documentation.
How long does ITIL 4 Foundation Exam Preparation take?
The duration varies based on individual learning preferences and prior knowledge. Typically, candidates spend several weeks engaging in focused study and practice sessions.
Why is exam preparation important for the ITIL 4 Foundation Certification?
Exam preparation ensures candidates are adequately prepared for the certification exam by reviewing key concepts, practicing sample questions, and reinforcing their understanding of ITIL 4 principles.
Is ITIL 4 Foundation Training suitable for beginners in ITSM?
Yes, the training is designed for beginners and is an entry-level qualification, making it accessible for individuals with limited prior experience in IT Service Management.
Who should take up ITIL 4 Foundation training?
What are the objectives of ITIL 4 Foundation training?
After completing your ITIL 4 Foundation training, you will gain a fundamental understanding of the following:
Are there specific skills gained through the ITIL 4 Foundation Certification that are attractive to employers?
Employers value skills gained through the certification, such as a solid understanding of service management principles, problem-solving capabilities, and the ability to contribute to the optimization of IT services.
How do I enroll for training?
You can enroll for training by following below mentioned points:
Can I opt for a customized schedule other than what is mentioned on the website?
Yes, you can opt for a customized schedule which is not there on the website. But getting custom schedules will depend on few criteria mentioned below:
How much discount will I get if I enroll for training?
What is the certification that I will get after completing my training?
What will be included in my training?
Once you enroll for training from Invensis Learning, you will receive:
What is the refund amount I will get if I cancel my enrollment?
Please check out our refund policy page to know more if you cancel your enrollment.
Will the training be delivered in a native language if a participant choses to?
If I want to know more about a course, whom should I connect with?
What job roles can I choose after taking this Lean Six Sigma Yellow Belt course?
Post-certification, typical roles can include:
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