ITIL® 4 Foundation Certification Process

ITIL 4 provides best practices for delivering IT services using a structured/systematic approach to IT service management (ITSM). As a result, it is one of the top must-have IT certifications. ITIL certification has been designed by considering various requirements of the organizations and can be customized as per their needs. Versatility is one of the main reasons why ITIL is in huge demand globally. In addition, the concept of flexibility and scalability makes ITIL easily adaptable to other practices like TOGAF, COBIT, or Six Sigma. ITIL helps the business strengthen customer relations, develop a stable work environment, and cost-effective design practices, which allow for change, scale, and growth. So, it’s essential to upskill your knowledge to clear the ITIL certification exam and gain the certification. Before you consider taking the ITIL 4 certification examination, you should know about the ITIL 4 Foundation Certification process. So, let us start our discussion by knowing what ITIL 4 Foundation is and followed by its certification process.

What is ITIL Foundation?

Candidates qualifying for ITIL v3 Foundation can directly move to ITIL 4 Foundation to keep their skills up-to-date.

ITIL 4 Foundation certification provides an introduction to ITIL 4. It allows the candidates to glance through IT service management through the end-to-end operating model and continual improvement of tech-enabled products. AXELOS introduced ITIL 4 Foundation certification on February 28th, 2019.

This course is suitable for candidates or professionals interested in pursuing a career in IT service management.

Why Take up ITIL Foundation Certification?

ITIL 4 Foundation certification validates your skills and gives an extra edge to your career. It is the most valuable certification for those who are in the IT service sector.

There are assorted reasons to opt for ITIL Foundation certification:

  • Basic ITIL Knowledge
  • ITIL certification provides a basic knowledge of IT service management concepts, principles, and theories.

  • Improved Service Delivery
  • ITIL improves organizations in various ways, like reducing costs and improving the quality of the products by optimal use of technology, process, and people. It also increases the efficiency of service delivery.

  • Improved Customer Satisfaction
  • ITIL certified professionals can recover the service faster and reduce the interruption time provided to the customers.

  • Unprecedented Career Growth
  • ITIL certified professionals are widely accepted for their skills and knowledge globally. That’s the reason why they are eligible for much greater compensation. In addition, their experience in the domain makes them more eligible than their non-certified peers.

Now that you know what ITIL 4 Foundation certification is, let us go through the certification process.

ITIL 4 Foundation Certification Process

If you plan to take the ITIL 4 Foundation course and prepare for the exam, you need to be aware of the ITIL certification process.

The ITIL 4 certification process involves a series of steps to become an ITIL certified professional. First, let’s look at the below-mentioned steps to become an ITIL 4 foundation professional and showcase your knowledge to potential employers.

  • Step 1:
  • The first step to becoming an ITIL 4 Foundation professional is to enroll with any reputed institute accredited with AXELOS.

  • Step 2:
  • It is mandatory to attend a 2-day training delivered by certified ITIL trainers to get ITIL Foundation certification. The major objective of this training is to explore an end-to-end IT service model for continual improvement, delivery, and creation of services that aligns with the organizational strategy.

  • Step 3:
  • Self-study is the other option that comes under the ITIL certification process. You can take up the ITIL exam once you are prepared with all the units.

  • Step 4:
  • You will have 40 questions to attend, out of which you need to answer 26 questions correctly and score 65% to clear the exam.

  • Step 5:
  • Upon successful completion of the exam, you can download your ITIL 4 Foundation certificate.


It is as simple as it sounds. However, cracking the ITIL 4 Foundation exam requires a lot of hard work and preparation. There are plenty of online tutorials and study material available. But having a professional opinion and advice will assist your preparation to a greater extent.

So, if you are finding any issues while preparing for the ITIL 4 Foundation exam, Invensis Learning is there to assist you in accelerating your journey in IT service management. So, check out our website and ace your exam with flying colors.


1. What is the validity of the ITIL 4 Foundation exam voucher?

ITIL 4 exam voucher is valid for one year from the date of issue. If you fail to book the exam within the duration, you will have to buy the voucher again by paying the current voucher cost.

2. Do you provide any practice tests as a part of ITIL 4 Foundation certification training?

Yes, we provide a mock test to help you prepare for the actual exam as part of our training.

Syllabus of ITIL 4 Foundation Training

Areas of Study

  • Key concepts and guiding principles of the ITIL 4 framework
  • Understand the Service Value system and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices, and more
  • There are no pre-requisites to take up the ITIL 4 Foundation Exam, although having basic knowledge of Service Management concepts will be helpful.
  • Type: Multiple Choice Questions - 40 questions
  • Duration: 60 Minutes (1 hour)
  • Result: 26 out of 40 (65% pass mark)
  • Open book: No
  • Language: English
  • Job roles that can benefit from ITIL 4 Foundation training course in United States include, but are not limited to:
  • IT Professionals
  • ITSM Managers
  • Individuals working in the areas of IT (Digital, Product, Development)
  • Service Managers
  • Database Administrators
  • Software Professionals
  • Service Process Owners
  • Individuals starting their journey in Service Management
  • Existing ITIL qualification holders

FAQs on ITIL 4 Foundation

How long is the ITIL 4 Foundation training?

Invensis Learning, an accredited partner of AXELOS (PeopleCert), offers a 2-day instructor-led course that provides a complete operational model for developing, delivering, and improving technology-enabled services.

The duration of the exam typically lasts around 60 minutes.

Yes, the ITIL 4 Foundation Certification can pave the way for career progression, leading to roles with higher responsibilities, such as IT Service Manager, IT Operations Manager, or ITIL Process Owner.

The ITIL 4 Foundation Certification is valued across various industries, including IT, finance, healthcare, and telecommunications, where effective service management is crucial for organizational success.

The certification enhances career prospects by validating a professional's understanding of ITSM principles, making them valuable contributors to organizations adopting ITIL practices and frameworks.

The ITIL 4 Foundation Certification opens doors to various roles in IT Service Management (ITSM) and related fields, including IT Service Desk Analyst, IT Support Specialist, and Service Delivery Manager positions.

It is recommended to take the exam shortly after completing training while the information is new. However, candidates should assess their readiness and choose a time that aligns with their level of preparation.

Read each question carefully, manage your time effectively, eliminate obviously wrong answers, and don't be afraid to guess if unsure.

The Passing scores of ITIL 4 Foundation are generally set at around 65%.

The ITIL 4 Foundation exam is as follows:

  • Exam Type: Multiple choice questions
  • No of Questions: 40 questions
  • Exam Duration: 60 minutes
  • Passing Score: 65% (26/40 marks required)
  • Type: Closed book

There are no prerequisites to take up the ITIL 4 Foundation training, although having basic knowledge of Service Management concepts will be helpful.

You can retake the exam if you don't pass the first attempt. It's advisable to review the areas where improvement is needed and engage in additional preparation before attempting the exam again.

Effective preparation involves a thorough review of ITIL 4 principles, regular practice with sample questions, and understanding the structure of the exam to manage time efficiently during the actual test.

While formal training is recommended, individuals can also prepare for the exam through self-study using ITIL 4 Foundation study guides and official documentation.

The duration varies based on individual learning preferences and prior knowledge. Typically, candidates spend several weeks engaging in focused study and practice sessions.

Exam preparation ensures candidates are adequately prepared for the certification exam by reviewing key concepts, practicing sample questions, and reinforcing their understanding of ITIL 4 principles.

Yes, the training is designed for beginners and is an entry-level qualification, making it accessible for individuals with limited prior experience in IT Service Management.

  • IT professionals
  • ITSM managers
  • Service managers
  • Database administrators
  • Software professionals
  • Service process owners
  • Service management professionals

After completing your ITIL 4 Foundation training, you will gain a fundamental understanding of the following:

  • Key concepts and guiding principles of the ITIL 4 framework
  • Service Value System and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices and more

Employers value skills gained through the certification, such as a solid understanding of service management principles, problem-solving capabilities, and the ability to contribute to the optimization of IT services.

What are the modes of training provided by Invensis Learning?

Invensis Learning provides 5 different modes of training in the form of:

  • Instructor-led live online (virtual) training
  • Instructor-led classroom training
  • On-site group training
  • Focused 1-to-1 training
  • Self-paced E-learning

You can enroll for training by following below mentioned points:

  • Select a course
  • Select a schedule of your choice
  • Select the mode of your training
  • Click on “Enrol Now” button
  • Fill the necessary details to make the payment
  • Get all the course materials to prepare for the training
  • Join the training on the scheduled date

Yes, you can opt for a customized schedule which is not there on the website. But getting custom schedules will depend on few criteria mentioned below:

  • Focused 1-to-1 training can be customized as per your choice
  • Group training of more than 5 participants can be customized
  • On-site training can be customized as per clients’ requirement

Please check the website regularly to check for new offers and discounts happening throughout the year. You can also get in touch with one of our training consultants through chat to check if any discounts are available.
For all the certification training courses, you will receive their official certificate. Upon completion of the certification exam, the results will be immediately announced. If a participant has cleared the exam, your digital certificate will be made available immediately. But, if you require a hard copy of the certificate, you may incur additional cost and it will be delivered to your address in 2-3 weeks of time.

Once you enroll for training from Invensis Learning, you will receive:

  • A copy of course material
  • Study guide Prepared by SMEs
  • Practice Tests
  • Retrospective session
  • Access to free resources
  • Complimentary additional training session
  • PDUs for relevant courses
  • Course completion certificate/Official certificate

Please check out our refund policy page to know more if you cancel your enrollment.

No, English is the preferred language for the mode of training delivery. Any language other than English will have to be custom request which will be fulfilled at additional cost and availability of a native language trainer.
If you would like to know more about a course, you can mail us at or call us at (+91 96202-00784) or chat with our training consultant to get your query resolved.

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