In today’s digital evolution, every business irrespective of the domain has a dependency on IT. IT Service Management is a systematic approach to deliver value to customers through IT services. It involves thorough visualization of the service lifecycle and understanding the demand for services. The term” service lifecycle” refers to the entire lifecycle of a service from the initiation phase till completion. Thus, ITIL is considered to be the most recommended framework to handle all your services.
ITIL v3 was initially released in 2007 and updated in 2011. This version of ITIL introduces the service lifecycle broken into 5 phases: Service design, Service strategy, Service operation, Service transition, and Continual service improvement.
The inception of the fourth industrial revolution has come up with a fast-paced and complex working environment which made organization and professionals to change their way of thinking. Be more agile and ready to accept new criteria for working.
ITIL is evolving from ITIL v3 to ITIL 4 with a clear transition from one scheme to another.
The ITIL 4 version encourages improved collaboration, integration of DevOps and Agile into ITSM strategies, and facilitates communication across the organizations. It is designed to be more flexible and customizable. It mainly focuses on the concepts of risks, value, costs, and outcomes. While most of the core elements between ITIL v3 and ITIL 4 remain the same, whereas the newer version provides a more unified and holistic approach to IT services.
In today’s digital era, organizations must make it a point to change their way of working to stay updated. That’s is where ITIL 4 can help you out. ITIL, a blend of previous versions and latest technology, provides the best solutions to the service provider. Though new concepts are added to the existing version, the objective of learning remains the same.
The new version includes abundant information on emerging technologies and how best to leverage them. It also provides the latest approaches to learning, which includes Lean, Agile, Scrum, Kanban, Xtreme programming, and DevOps.
ITIL 4 introduces various practices outside traditional service management such as Architecture management, Workforce and talent management, Business Analysis, and organizational change management.
When considering ITIL v3 to ITIL 4 transformation, the latter is merely not a change in working/ content, but rather a change in philosophy and approach.
Tapati Choudhary is a corporate trainer, a consultant, an auditor for IT organizations with multinational clients, shipping, and banking clients. She is a globally acclaimed trainer with 19+ years of experience in IT service management domain and specialized in delivering ITIL v3 life cycle, ITIL v3 capability module, ITIL expert track, and ITIL 4. She is also a Lead Auditor for ISO 27001(Information security management systems).