Quality Function Deployment Training in the UK

Turn Customer Needs into Design

Practical, instructor-led Quality Function Deployment training for product designers, engineers, quality professionals and product managers across the UK. Learn to capture the Voice of the Customer and build the House of Quality that translates customer needs into real design decisions, in a hands-on one-day course you can apply the very next day.

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Hours

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Master QFD and Lead Customer-Driven Design in United Kingdom

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GBP 430

What Quality Function Deployment Training in the UK DeliversDesign Products Customers Actually Want

Quality Function Deployment (QFD) is a structured, customer-driven method for turning the Voice of the Customer into precise engineering and design characteristics at every stage of product and service development. Quality Function Deployment Training in the UK from Invensis Learning gives product, design and quality professionals the practical skill to capture what customers really need and translate it into decisions engineers can act on.

Developed in Japan by Yoji Akao and Shigeru Mizuno and first applied at Mitsubishi's Kobe Shipyard in 1972, QFD uses the House of Quality matrix to link customer requirements to measurable design targets. Across UK automotive, aerospace, consumer goods and healthcare teams, it remains the go-to planning tool for designing quality in from the start rather than inspecting it in later.

This one-day, instructor-led course is hands-on. You build and interpret a House of Quality, apply the Kano model, and cascade requirements through product planning, parts deployment, process planning and production control. Whether you support new product development, Design for Six Sigma or service redesign, you leave able to run a QFD workshop. Start building customer-driven design skills with Invensis Learning.

Key Highlightsof the Quality Function Deployment Training Course

End-to-End Skill Development

Structured Quality Function Deployment training in the United Kingdom designed to help learners understand the core QFD concepts, tools, methods, and phases covered in the program
Course content aligned with current industry expectations, product development requirements, and practical learning objectives for quality and engineering professionals
Real-world examples and scenario-based learning to help learners connect QFD concepts with everyday product design and customer satisfaction situations
Guided learning support to help participants strengthen understanding, improve confidence, and apply QFD skills effectively at work

Structured Courseware and Learning Resources

Access to organized QFD course materials including House of Quality templates, QFD matrix worksheets, Voice of the Customer guides, and Kano Model analysis tools
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding of matrix calculation, customer needs analysis, and design target setting
Practice activities, assignments, quizzes, or workplace-based exercises included where applicable using the resources provided in the Online Quality Function Deployment course
Supplementary learning aids such as affinity diagram worksheets, tree diagram templates, cause-and-effect guides, and QFD four-phase reference cards

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced quality management practitioners with domain expertise in product development, QFD facilitation, and customer-driven design
Real-world examples, case discussions, and applied House of Quality matrix building activities to improve practical understanding of QFD methodology
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions on Voice of the Customer, needs prioritization, and design target translation
Learn through instructor-led Quality Function Deployment training focused on solving real product development and engineering challenges

Flexible Learning Support in United Kingdom

Flexible training formats available for individual learners and corporate teams in the United Kingdom
Options may include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on availability
Learning support designed to help participants stay on track before, during, and after the Quality Function Deployment training
Additional revision, refresher, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand QFD fundamentals including its definition, history, four-phase structure, and role in aligning product design with customer requirements
Learn how to capture Voice of the Customer, apply the Kano Model, and distinguish between customer needs and technical descriptors based on the course curriculum
Explore practical use cases showing how QFD is applied across product development, manufacturing, and service design environments in the United Kingdom
Build role-relevant knowledge of House of Quality matrix construction, relationship weighting, and design target prioritization that supports better product decisions

Practice, Assessment, and Completion Support

Practice building QFD matrices, constructing House of Quality diagrams, and applying supporting tools through exercises and scenario-based activities where applicable
Use assessments to identify knowledge gaps in QFD concepts and strengthen understanding of weaker areas
Receive guidance from instructors or learning support teams to improve understanding of QFD methodology and stay aligned with course objectives
Earn a course completion certificate after successfully meeting the training requirements

Career and Workplace Application

Build practical QFD skills that can support career growth, role advancement, or improved product development performance in the United Kingdom
Strengthen confidence in applying Voice of the Customer analysis, House of Quality matrices, and design target translation to real product and service challenges
Improve professional credibility through structured, skill-focused Quality Function Deployment training recognized across United Kingdom industries
Enable enterprise-wide capability development through Quality Function Deployment corporate training for employees across product development, manufacturing, quality, and engineering teams.

Quality Function Deployment Training Eligibility in the United KingdomWho Can Enroll?

No prior QFD experience is required to enroll; the course is open to all working professionals in the United Kingdom
Basic familiarity with product development, quality management, or customer requirements analysis is helpful but not mandatory
Professionals from product development, manufacturing, quality, marketing, and R&D backgrounds are well suited for this training
Quality managers, engineers, and analysts involved in product design, process improvement, or customer satisfaction programs will benefit directly
Anyone seeking to strengthen customer-driven design, requirements analysis, and quality prioritization skills in the United Kingdom will benefit from this program

The Real-World Value of QFD SkillsBuild It, Then Use It at Work

For Individuals

QFD training helps product, design and quality professionals build a skill employers ask for: turning what customers want into what engineers build. You learn to structure the Voice of the Customer, build the House of Quality, and prioritise design decisions with evidence rather than opinion. Whether you work in new product development, quality engineering, product management or process improvement, the training connects directly to the day job across UK manufacturing and service sectors.

If you want to design quality in from the first customer requirement, QFD is a practical, immediately usable skill. You gain hands-on House of Quality experience, reusable templates, and the confidence to lead a QFD workshop in your own organisation.

Turn vague customer feedback into clear, measurable design targets
Build and interpret a full House of Quality with confidence
Cut costly design rework by spotting conflicts early
Stand out for roles in automotive, aerospace, FMCG and medical devices
Apply QFD within Design for Six Sigma and DMAIC projects
Facilitate a customer-driven design workshop for your team
Gain a practical skill you can use the next working day

For Organizations

QFD group training helps organisations connect customer needs to design and engineering decisions. Delivered for cross-functional product, quality and NPD teams, it creates a shared language for translating requirements into specifications. For UK businesses under pressure to launch better products faster, QFD provides a scalable, practical planning method that reduces rework and improves customer satisfaction.

If your teams struggle to keep the customer at the centre of design, QFD group training gives them a single, structured approach to prioritisation, trade-offs and value delivery, built around a real product or service from your own portfolio.

Align design, quality, marketing and manufacturing around the customer
Reduce late design changes and shorten time to market
Build a shared, repeatable approach to new product development
Trace every design decision back to a customer requirement
Upskill cross-functional teams in one focused session
Apply QFD to your own live product or service during training
Standardise quality planning across projects and sites

Where QFD Skills Take Your Career in the UKRoles, Sectors and Demand

Gained through Quality Function Deployment training, QFD skills are in demand wherever UK organisations translate customer needs into products, from automotive and aerospace to consumer goods, medical devices and software. As electrification, next-generation aerospace platforms and the Advanced Manufacturing Sector Plan drive new product development, employers increasingly want engineers and product professionals who can design quality in from the start. Roles range from design and quality engineer to product and continuous improvement manager, and here is what the UK market is showing right now.

£40,900

Average design engineer salary, UK

per year, Indeed 2026

£44,400

Average quality engineer salary, UK

per year, Indeed 2026

168,000

New workers needed yearly, UK manufacturing

industry estimate, 2026

£2bn+

UK automotive investment, zero-emission

GOV.UK, 2026

SECTORS HIRING

—Automotive and EV Manufacturing
—Aerospace and Defence
—Consumer Goods and FMCG
—Medical Devices and Healthcare
—Electronics and Technology
—Pharmaceutical and Life Sciences

GROWTH TRENDS

—EV and zero-emission vehicle programmes scaling new product development
—Next-generation aerospace platform development ramping up
—Advanced Manufacturing Sector Plan investment across UK industry
—Design for Six Sigma adoption in quality and R&D teams
—Skills shortage in quality and new product introduction engineering
—Customer-experience focus driving QFD in services and software

Sources: Indeed, Glassdoor, PayScale, Reed (UK) 2026; GOV.UK Advanced Manufacturing Sector Plan; sector skills estimates.

Designation

Quality Function Deployment Professionals in United Kingdom : Salary Insights and Trends

Hiring Companies in United Kingdom

£30K

Min

£42K

Average

£58K

Max

Indeed · PayScale · Glassdoor (UK) 2026

Jaguar Land RoverDysonGKN AerospaceMcLaren

Source: Jaguar Land Rover · Dyson · GKN Aerospace · McLaren

Why UK Employers Value QFD Skills Now

Design Rework Drains Budgets

Products fail or need late changes because customer needs are not translated early. QFD closes that gap, cutting rework and protecting project margins across UK manufacturing.

QFD builds customer-to-design translation skills

Quality and NPI Skills Shortage

UK aerospace and automotive employers report shortages in quality and new product introduction engineering, making structured QFD skills a genuine differentiator for candidates.

QFD makes quality and NPD professionals stand out

EV and Aerospace Programme Complexity

Electrification and next-generation aircraft platforms demand disciplined translation of stringent customer and regulatory requirements into engineering targets at scale.

QFD builds requirement prioritisation skills

Strategy-To-Product Disconnect

Customer insight is often lost in the handoff from marketing to engineering. QFD keeps the Voice of the Customer visible and traceable through every design decision.

QFD builds Voice of the Customer skills

Regulatory and Compliance Pressure

Standards in aerospace, automotive and medical devices demand requirement traceability. QFD provides a documented audit trail from customer need to production control.

QFD builds traceable design planning skills

Service and Digital Redesign

UK service, healthcare and software teams increasingly apply QFD to translate user needs into service standards and features, widening where the skill is valued.

QFD extends to service and software design

Sources: IMechE, Make UK, sector hiring reports (UK) 2026; GOV.UK Advanced Manufacturing Sector Plan.

QFD is more than a quality tool. It is the skill UK product and design teams use to turn customer insight into decisions engineers can act on. Build customer-driven design capability with Invensis Learning and start applying it at work.

Your UK Career Transformation

From Guesswork to Customer-Driven Design

Your Before and After with QFD

UK manufacturing and product development are being reshaped by electrification, advanced manufacturing and rising customer expectations, and employers increasingly value people who can design quality in from the start. Here is the shift QFD skills make.

Today

Seen as a delivery specialist, not a design-quality lead

After QFD

Recognised for connecting customer needs to product decisions

Today

Seen as a delivery specialist, not a design-quality lead

Today

Limited visibility of the planning methods UK employers ask for

After QFD

Fluent in the QFD, Kano and House of Quality methods hiring teams value

Today

Limited visibility of the planning methods UK employers ask for

Today

Applying quality tools only to fix existing problems

After QFD

Designing quality in from the first customer requirement

Today

Applying quality tools only to fix existing problems

You Master the House of Quality

Before

Design decisions rest on opinion and guesswork

Now you have

A structured, customer-driven method behind every design choice

Before

Design decisions rest on opinion and guesswork

Before

Customer needs get lost in the handoff to engineering

Now you have

A House of Quality that traces every requirement to a design target

Before

Customer needs get lost in the handoff to engineering

Before

Costly rework and late changes eat into project margins

Now you have

Conflicts and priorities spotted early, before prototyping

Before

Costly rework and late changes eat into project margins

Before

QFD feels like theory you have only read about

Now you have

A tool you can facilitate in a real workshop the next day

Before

QFD feels like theory you have only read about

"The teams that win in UK manufacturing are the ones that turn what customers actually want into what engineers actually build."

Join thousands of professionals who have upskilled with Invensis Learning.

Sources: Indeed, Glassdoor, PayScale, Reed (UK) 2026; GOV.UK Advanced Manufacturing Sector Plan.

Module 1: QFD Introduction

Definition, history, and the four-phase QFD process structure
Benefits of QFD for product development, customer alignment, and defect reduction
Use cases and industry applications of QFD across manufacturing, services, and product design

Module 2: Pre-Planning a QFD Project

Defining project scope, objectives, and completion criteria for a QFD initiative
Assembling the cross-functional QFD team and assigning roles and responsibilities
Gathering Voice of the Market data and establishing documentation requirements

Module 3: Voice of the Customer

Understanding the three quality levels from the Kano Model: basic, performance, and excitement
Methods for collecting customer information including interviews, surveys, and observation
Translating raw customer input into structured, actionable customer requirement statements

Module 4: Needs vs. Features

Distinguishing between what customers need and how products or processes can deliver those needs
Understanding abstraction levels and how to move from customer language to technical descriptors
Translating customer needs into measurable performance characteristics for the QFD matrix

Module 5: Calculating a QFD Matrix

Understanding the whats versus hows framework and its role in QFD matrix structure
Building the relationship matrix and applying weighting scales to prioritize design requirements
Completing Phase I QFD calculations to generate a ranked set of technical design targets

Module 6: Rooms in the House of Quality

Understanding the structure of the House of Quality including the roof, walls, ceiling, and floor
Building each room of the House of Quality step by step and understanding its role
Evaluating and interpreting completed House of Quality matrices for design decision-making

Module 7: Beyond the House of Quality

Applying the Phase II product design matrix to translate technical requirements into component characteristics
Building Phase III process design matrices and Phase IV production planning matrices
Connecting the four-phase QFD cascade to ensure design intent flows through to production

Module 8: Affinity Diagrams

Creating affinity diagrams to organise large volumes of customer requirements into logical groups
Facilitating team-based affinity sessions to build shared understanding of customer needs
Using affinity diagrams as input to the QFD matrix planning process

Module 9: Tree Diagrams

Building tree diagrams to hierarchically decompose high-level requirements into detailed specifications
Using tree diagrams to connect customer needs to measurable technical attributes
Integrating tree diagrams with the QFD matrix to improve requirement traceability

Module 10: Cause-and-Effect Diagrams

Constructing cause-and-effect diagrams to identify contributors to quality and design performance gaps
Using fishbone analysis within a QFD context to address root causes of customer dissatisfaction
Combining cause-and-effect analysis with QFD matrix outputs to prioritize design improvements

Module 11: Flowcharts

Creating process flowcharts to document and visualize product development and quality workflows
Using flowcharts to map handoffs, decision points, and quality checkpoints in the design process
Integrating flowcharts with QFD planning to align process steps with customer requirements

Course Curriculumof the Quality Function Deployment Training

The online Quality Function Deployment training course curriculum in the United Kingdom is structured across eleven modules delivered in a one-day intensive program. The course progresses from foundational QFD concepts through to advanced matrix construction, House of Quality application, and supporting quality tools.

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Definition, history, and the four-phase QFD process structure
Benefits of QFD for product development, customer alignment, and defect reduction
Use cases and industry applications of QFD across manufacturing, services, and product design

Reframes product design as a customer-driven process from day one, instead of an engineering guess corrected later.

Module 1: QFD Introduction

Definition, history, and the four-phase QFD process structure
Benefits of QFD for product development, customer alignment, and defect reduction
Use cases and industry applications of QFD across manufacturing, services, and product design

Reframes product design as a customer-driven process from day one, instead of an engineering guess corrected later.

100% Secure and Safe download

The QFD Skills You Will BuildVoice of the Customer to Production Control

This one-day QFD course builds practical, job-ready skills. By the end you can capture the Voice of the Customer, build and read a House of Quality, and cascade requirements through to production. The skills apply across product development, Design for Six Sigma and service design.

Capture the Voice of the Customer

Collect and structure real customer needs using interviews, surveys, observation and the affinity diagram, then organise them into a clear, prioritised requirement hierarchy.

Classify Needs with the Kano Model

Separate must-be, performance and delighter requirements so design effort and investment go where they create the most customer satisfaction.

Build a Complete House of Quality

Construct every room of the matrix: customer requirements, engineering characteristics, the relationship matrix, the correlation roof, competitive benchmarking and engineering targets.

Interpret the Matrix for Design Priorities

Calculate absolute and relative technical importance, read row and column gaps, and pinpoint design hot spots and conflicts before they reach expensive prototyping.

Cascade QFD Through Four Phases

Carry requirements from product planning to parts deployment, process planning and production control, keeping a traceable link from customer need to quality control.

Apply QFD in DFSS, DMAIC and Services

Use QFD in the DMADV Measure and DMAIC Define phases, and adapt the House of Quality to service, healthcare and software design contexts.

Who Should TakeQuality Function Deployment Training in United Kingdom?

R&D Personnel

Project Managers

Service Team Leaders

Design and Process Engineers

Manufacturing Engineers and Managers

Quality Personnel and Consultants

Marketing and Sales Professionals

Product Development Personnel

Who Can Take This Certification Training

Quality Function Deployment Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey with the best Quality Function Deployment online training options.

Quality Function Deployment Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

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Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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Quality Function Deployment Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

GBP 430

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

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Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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Quality Function Deployment Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized Quality Function Deployment training for companies.

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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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Quality Function Deployment Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by thr trusted Quality Function Deployment training company.

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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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Quality Function Deployment Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis Learning for QFD TrainingPractical, Expert-Led and Trusted

As a trusted Quality Function Deployment training company, Invensis Learning delivers practical, vendor-neutral QFD training for professionals and organisations across the UK and worldwide. Our sessions are led by experienced quality and product-development practitioners and built around hands-on House of Quality exercises, so you learn by doing rather than watching. Whether you enrol as an individual or arrange training for your team, you get flexible delivery, downloadable QFD templates and post-training support, backed by an ISO 9001:2015 certified quality management system.

Hands-on QFD training led by experienced quality and product-development practitioners
Vendor-neutral content grounded in the recognised QFD methodology and House of Quality
Flexible delivery through live virtual (online), classroom and corporate on-site formats
Build a House of Quality on a real product or service during the course
ISO 9001:2015 certified training provider with global delivery
Downloadable QFD templates and post-training support
Course completion certificate from Invensis Learning
Corporate and group training tailored to your team

12M+

Hours of Training Delivered

Flexible Learning Modes

98%

First-Attempt Pass Rate

5000+

Accredited Trainers Globally

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

Quality Function Deployment Training Locations in United KingdomAll our classroom training is now available online at your convenience

Quality Function Deployment in United Kingdom

Le Manoir aux Quat’Saisons, A Belmond Hotel, Oxfordshire Church Rd, Great Milton, Oxford OX44 7PD, United Kingdom

Quality Function Deployment in United Kingdom

The Gleneagles Hotel, Auchterarder PH3 1NF, United Kingdom

Quality Function Deployment in United Kingdom

Le Manoir aux Quat’Saisons, A Belmond Hotel, Oxfordshire Church Rd, Great Milton, Oxford OX44 7PD, United Kingdom

Quality Function Deployment in United Kingdom

The Gleneagles Hotel, Auchterarder PH3 1NF, United Kingdom

Corporate QFD Training for UK TeamsFor Your Teams

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Tailored QFD workshops built around your own products or services
Live virtual, on-site or blended delivery across UK locations
Trainers with automotive, aerospace and FMCG experience
Align cross-functional design, quality and marketing teams
Flexible scheduling for small and large groups
Group pricing and dedicated coordination throughout

What Our Learners Say

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The House of Quality Finally Clicked

"The course finally made the House of Quality click for me. I now capture customer requirements properly and translate them into design targets instead of guessing. I ran my first QFD workshop within a fortnight of finishing."

James Whitfield

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Practical from Start to Finish

"Very practical and hands-on. Building a full House of Quality from a real example, roof and all, was far more useful than any theory session. The Kano model exercise changed how our team prioritises requirements."

Priya Sharma

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A Structured Link to Engineering

"As a product manager I wanted a structured way to link customer feedback to engineering decisions. QFD gave me exactly that. The four-phase cascade helped me see how requirements flow all the way to production."

Daniel O'Connor

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A Shared Language for Our NPD Team

"We booked the course on-site for our new product development team. Everyone left able to contribute to a House of Quality, and we now have a shared language for design trade-offs. The trainer tailored the examples to our sector."

Sarah Bennett

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Fewer Late Design Changes

"Rolling QFD out across our engineering group has reduced late design changes noticeably. The training was well structured, the templates were reusable, and the corporate coordination made scheduling easy for a large team."

Michael Grant

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4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

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Frequently Asked QuestionsHere's everything you may ask...

Quality Function Deployment is a structured, customer-driven method for translating the Voice of the Customer into specific engineering and design characteristics. Developed in Japan by Yoji Akao and Shigeru Mizuno, it uses the House of Quality matrix to link customer requirements to measurable design targets across product and service development.

General

What is Quality Function Deployment (QFD)?

Is QFD training worth it for my career?

Yes. QFD is a practical skill valued across UK automotive, aerospace, consumer goods, medical devices and software sectors, where employers want professionals who can turn customer needs into design decisions. It strengthens roles in design, quality, product management and continuous improvement.

Who should attend this QFD course?

The course suits product designers, design and quality engineers, product managers, marketing and R&D professionals, NPD project managers, and Six Sigma practitioners. Anyone who needs to translate customer requirements into product or service specifications will benefit.

Do I need prior experience to learn QFD?

No. The course has no formal prerequisites and introduces QFD and the House of Quality from first principles. Familiarity with product development or quality management is helpful but not required, so beginners and experienced professionals can both attend.

Does QFD apply to services as well as products?

Yes. While QFD began in manufacturing, the course covers its use in services such as healthcare, financial services and IT, as well as software design. The House of Quality applies wherever customer requirements must be translated into design or delivery specifications.

Pricing

How much does QFD training cost in the UK?

Pricing varies by delivery format, group size and whether the training is public or corporate. Fees are available on request. Contact a learning advisor at Invensis Learning for current UK pricing and upcoming schedules.

What is included in the course fee?

The fee typically includes instructor-led training across all six QFD modules, hands-on House of Quality exercises, downloadable templates, case study materials, learner support and a course completion certificate from Invensis Learning.

Do you offer corporate or group pricing?

Yes. We offer corporate and group training with tailored schedules and volume-based pricing for cross-functional teams. It is ideal for training a whole product development or quality group together. Ask about corporate pricing for a quote.

Are there discounts or payment options?

Discounts and instalment options may be available depending on the format and group size. Details are provided on request, so speak with a learning advisor to find the option that suits you or your team.

Is a completion certificate included in the price?

Yes. On completing the one-day programme you receive a course completion certificate from Invensis Learning at no extra cost. This is a record of training, as QFD is a non-certification skills course.

Assessment

Is there an exam for the QFD course?

No. QFD training is a non-certification skills course with no examination. Learning is reinforced through hands-on House of Quality construction, the Kano model and team exercises during the one-day programme rather than a formal test.

Will I receive a certificate after the QFD training?

Yes. Participants receive a course completion certificate from Invensis Learning. This confirms you completed the training and is not a certification awarded by an external body, as QFD has no formal awarding organisation.

How is learning assessed during the course?

There is no formal assessment. Instead, you build and interpret a House of Quality, classify requirements with the Kano model, and calculate design priorities through practical exercises, so you leave able to apply QFD at work.

Is QFD an accredited certification?

No. QFD is a practical methodology within quality management and Design for Six Sigma, not an accredited certification. This course builds applied skills and provides a completion certificate rather than preparing you for an external credential.

What will I be able to do after the course?

You will be able to capture and structure the Voice of the Customer, build a full House of Quality, calculate design priorities, resolve conflicts revealed by the roof, and cascade QFD through parts, process and production planning, including within DFSS and DMAIC projects.

Course Content

What topics does the QFD course cover?

The course covers QFD principles and origins, the Voice of the Customer and Kano model, step-by-step House of Quality construction, interpreting the matrix, the four-phase QFD cascade, and QFD in Design for Six Sigma, DMAIC and service design.

What is the House of Quality?

The House of Quality is the central QFD planning matrix. It links customer requirements to measurable engineering characteristics, scores their relationships, maps design conflicts in the roof, benchmarks against competitors and sets engineering targets, all anchored to customer priorities.

How long is the QFD training?

The course is delivered in one day, totalling eight hours. It can also run as two half-day sessions. The programme covers all six modules with concept explanations, real-world examples and hands-on House of Quality exercises throughout.

Are there hands-on exercises?

Yes. The training is highly practical. You structure the Voice of the Customer with an affinity diagram, apply the Kano model, and build a complete House of Quality from a realistic product or service scenario during the session.

How does QFD fit with Six Sigma and DFSS?

QFD is a core tool in the Design for Six Sigma DMADV Measure phase and is used in the DMAIC Define phase to translate customer needs into critical-to-quality requirements. The course shows how to apply QFD within both improvement and design projects.

Enrollment

How do I enrol in the QFD course?

You can enrol through the Invensis Learning website. Choose your preferred format and dates, complete your booking, and you will receive access to schedules, joining details and learning resources. A learning advisor can help you choose the right option.

What delivery formats are available?

QFD training is available online (live virtual instructor-led), in a classroom, and as corporate on-site training for teams. Choose the format that best fits your schedule and learning preference across the UK.

Can I book QFD training for my whole team?

Yes. Corporate group training lets you train a cross-functional design, quality or NPD team together, and participants can build a House of Quality on one of your own products during the exercises. Contact us to arrange a session.

When can I start the QFD training?

Public sessions run on a regular schedule and corporate sessions are arranged to suit your team's availability. Contact a learning advisor at Invensis Learning to see upcoming UK dates and reserve your place.

What is the reschedule or refund policy?

Rescheduling and refunds are handled under our published policy, and flexible options are available on selected plans. Reach out to our support team for the details that apply to your booking.