ITIL^® 4 Foundation Certification Training in Uganda

Job roles that can benefit from ITIL 4 Foundation course in Uganda include, but are not limited to:

• IT Professionals
• ITSM Managers
• Individuals working in the areas of IT (Digital, Product, Development)
• Service Managers
• Database Administrators
• Software Professionals
• Service Process Owners
• Individuals starting their journey in Service Management
• Existing ITIL qualification holders

To support this approach, you must consider the ITIL 4 Foundation course guiding principle “Focus on Value,” which emphasizes understanding what generates the most value in service in Uganda. In addition, how to achieve that value and optimize investments to maximize it for all parties.

The Global Knowledge 2019 IT Skills and Salary Report ranked ITIL 4 Foundation.

Course seventh on its list of top-paying IT certifications. In addition, certified professionals earn an average salary of $120,556.

No, the course is easy or difficult is just a way you take that course. If you have any experience in IT Service Management, then ITIL 4 Foundation Exam won't be difficult in Uganda as you would know a lot of concepts you do in day-to-day work.

ITIL 4 Foundation certification training is ideal for professionals such as software developers, service management practitioners and businesses through promoting a holistic view of delivering products and services.

To help you get the most out of the course and pass your test, here are some simple tips:

• Before you start, read about the subject
• Ask your questions during the course
• Don't panic if you don't grasp anything right away
• Make a lot of notes, particularly on concepts that you find difficult
• Using examples of the real world

As stated by AXELOS, Applicants can self-study (i.e., take the test directly from the AXELOS Examination Institute (PeopleCert) without completing an accredited training course) for the ITIL Foundation and the ITIL Practitioner Examinations only.

The ITIL 4 Foundation exam format in Uganda is as follows:

• Type: Multiple Choice Questions - 40 questions
• Duration: 60 Minutes (1 hour)
• Result: 26 out of 40 (65% pass mark)
• Open book: No
• Language: English

There are no pre-requisites to take up the ITIL 4 Foundation Exam in Uganda, although having basic knowledge of Service Management concepts will be helpful.

After completing your ITIL 4 Foundation training in Uganda, you will gain a fundamental understanding of:

• Key concepts and guiding principles of the ITIL 4 framework
• Service Value System and the four dimensions of Service Management
• Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
• ITIL management practices, and more

As part of your ITIL 4 Foundation training in Uganda, you will receive:

• Hard copy/soft copy of the course material
• ITIL 4 Foundation syllabus
• ITIL 4 Foundation exam (optional)
• Achieve 16 PDUs certificate

Participants attending this ITIL 4 Foundation course in Uganda will gain knowledge of ITIL 4 concepts and terminology, develop IT practices using ITIL guidelines, recognize the importance of IT and business integration, and explore the service value chain within the organization.

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AXELOS is the governing body for ITIL 4 Foundation course. PeopleCert provides accreditation for the course.

Yes, Invensis Learning is a PeopleCert Accredited Training Organization (A.T.O) for providing ITIL 4 Foundation Training and Certification course worldwide.

The ITIL 4 Foundation credential in Uganda is valid for the lifetime of an individual

Yes, the ITIL 4 Foundation examination fee is included in the course fee.

The existing version of ITIL is known as ‘V3’. Whereas the new ITIL update happening in Q1 of 2019 is known as ITIL 4 and not ITIL V4. As there is a complete change of framework which integrates the best practices of Agile, DevOps, and Lean. Also, the name reflects the role ITIL 4 will play in supporting individuals and organizations to navigate the Fourth Industrial Revolution.

At Invensis, we provide ITIL 4 Foundation training in Uganda in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.

• Understanding ITIL 4 Foundation Framework and Processes. The ITIL framework and processes were designed as a set of best practices for IT service management
• Alignment with Global ITSM Standards
• Certified Professionals Are Desirable Employees