On-demand Webinar

7 Steps to ITIL Continual Service Improvement

Speaker : Carla R Jenkins
Training Level : Advanced
Duration : 30 Min
Webinar ID : W18004

Did you know?56% of the executives worldwide agree the IT landscape is changing dramatically, and it’s hard to keep up with the needed skills to support it. Just 13% of the IT executives see IT remaining in the same place that it has already been in. Skill shortages are the biggest challenge in aligning IT services to business services. Enterprises are employing cloud-based and automation strategies to make better use of their IT resources. The lack of a service management approach is hurting competitiveness of a business. 75% of the executives agree that time spent on maintenance and management can instead be used for new initiatives or project development.

Why you should attend

The face of IT service management has rapidly changed in the past few years. According to a recent survey, 56% of IT executives say the pace of IT change, or transformation is accelerating significantly. IT managers are trying to determine which way the wind blows to present realistic projections to upper management. No one wants to be wrong especially with the immense amount of opportunities these new services bring. The Continual Service Improvement – 7 steps webinar will give you the steps to applying service improvement to all of the new technologies which are changing the face of IT Service Management.

Areas covered in webinar

  • Define what you should measure
  • State what you will measure
  • Collect the data
  • Process the data
  • Analyze the data and information
  • Present and use the information
  • Implement corrective action

Who’ll benefit from this webinar?

Job roles that can benefit from this webinar include, but are not limited to:
  • IT project managers
  • Service management
  • IT companies
  • Cloud-based companies
  • Data storage companies
  • Big Data firms

Speaker Profile

Carla R Jenkins possesses over 10 years of experience helping private and public sector businesses increase their profits and productivity while decreasing their costs. These businesses have benefitted from her strategic leadership, cost calculations, and streamlining of their time, money and people towards greater project success. She has IT Infrastructure Library (ITIL), Project Management Professional, Certified Scrum Master licenses. Carla is also the author of an Amazon bestselling book, Expand Your Personal Brand - 20 top business lessons that every professional should know to have branding success.

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