According to the ‘ITIL: A Global View’1 survey published by AXELOS in 2013, 81% of CIO/CTO, CISO, IT VP, and IT director level of executives rated IT Infrastructure Library (ITIL) to be very valuable or exceedingly valuable. This finding reinforces the importance of ITIL for delivering a high quality of IT services in companies globally, and that those who know the framework will be in high demand.
ITIL comprises a set of best practices that are drawn from public and private sector organizations across the world. These offer guidance on how to provide quality IT services, and how to develop processes, capabilities and functions that support them.
The ITIL qualification system is broken down into the following levels: Foundation, Intermediate, Expert and Master. The course content for all these certifications is based on ITIL v3 2011, an updated version of ITIL 2007.
ITIL Foundation is an entry-level course that is ideal for you if you are looking to garner a basic understanding of the ITIL framework, or if you are an IT professional working with an organization where it has been implemented. There are no particular eligibility criteria for this certification course.
The ITIL Foundation certification course gives you a general awareness about the main concepts, terminology and elements of the ITIL Service Lifecycle. By understanding the ITIL Service Lifecycle, you can start identifying customer and IT service requirements, and can contribute to the monitoring and improvement of various phases of the lifecycle process.
Principles of Service Management
ITIL Service Lifecycle
Introduction to Service Strategy
Key Concepts of Service Strategy
Service Strategy Process
Service Portfolio Management
Business Relationship Management
Introduction to Service Design
Key Concepts of Service Design
Service Design Process
Service Catalogue Management
Service Level Management
IT Service Continuity Management
Information Security Management
Introduction to Service Transition
Key Principles and Models of Service Transition
Service Transition Processes
Transition, Planning and Support
Service Asset and Configuration Management
Release and Deployment Management
Introduction to Service Operations
Service Operation Processes:
Service Operation Functions
Introduction to Continual Service Improvement
Key Principles and Models of Continual Service Improvement
By embarking upon your ITIL knowledge journey with a certification course in ITIL Foundation, you can gain valuable insights into how the framework can be used to bring down costs, add value, and improve IT services, employee productivity and customer satisfaction in the process of IT service management.