How Can ITIL Certification Help You With a Job Switch?

ITIL is the most popular framework in the IT sector for getting the most out of IT-enabled services. It encourages using a universal language that can be modified to benefit important business domains. In addition, you can develop expertise in the field of IT service management with the help of ITIL training and certification. So, continue reading to learn more about ITIL, the various certification levels, and how you can take advantage of them.

What is ITIL Certification? 

The UK government’s Central Computer and Telecommunications Agency created the Information Technology Infrastructure Library (ITIL), a framework for IT service management. ITIL groups the best practices in use since the late 1980s to improve efficiency and make IT service management more affordable for government organizations.

Since 2014, the joint venture AXELOS between Capita PLC and the UK government has managed ITIL, including: 

  • Handling all daily ITIL operations and updating the ITIL framework regularly 
  • ITIL exam accreditation for third-party providers
  • granting licenses to outside organizations to use ITIL intellectual property
  • administration of the ITIL certification program

There are currently four levels of ITIL, from ITIL Foundation to ITIL Master, that cover various aspects of the ITIL service lifecycle. As the levels rise, the ITIL candidate is equipped with more sophisticated ideas and ITIL best practices, preparing them for roles with greater complexity in the IT industry. Among all these, ITIL 4 foundation certification is the most popular. 

Why is ITIL Popular? 

Organizations prefer ITIL-certified professionals as they bring in a lot of value. That’s why taking up ITIL 4 foundation training is a wise decision. It is a well-liked option among IT professionals due to its widespread acceptance in the job market. Therefore, its popularity stems from the advantages that organizations gain from understanding ITIL.

Employers can use ITIL to systematize their IT service operations and boost their professionalism. As a result, an organization can reduce costs by improving customer satisfaction, turnaround time, productivity, third-party delivery, risk management, and troubleshooting, to name a few benefits. In conclusion, these obvious advantages make hiring ITIL-certified teams a step up for any business.

How Do Companies Utilize ITIL-certified Professionals?

Businesses using ITIL have seen growth and performance improvements that can be directly attributed to the framework and streamlining of IT services. Successful companies require responsible IT service management (ITSM) systems, but ITSM is constantly evolving. With its best practices and concepts, ITIL addresses this capacity for change. 

Moreover, businesses rely on ITIL to guarantee service consistency, availability, improved risk management, and scalability. Disney, for instance, is renowned for utilizing these ITIL advantages and incorporating them into the well-known guest experience at their theme parks. This has a positive financial impact on efficiency, cost-effectiveness, and revenue.

What Are the Various ITIL Levels?

The ITIL framework has four levels.

ITIL 4 Foundation

The ITIL 4 certification program, which debuted in February 2019, took the place of the prior ITIL V3 program. All crucial ideas to the profile of any IT professional are covered in the updated foundation course. Acquiring ITIL 4 foundation certification helps you master the seven guiding principles and four dimensions of ITIL-based service management, as well as Lean, Agile, and DevOps.

ITIL 4 Managing Professional

While holders of the ITIL Expert certification can obtain this certification by passing the transition module alone, this certification requires you to pass all four modules.

ITIL 4 Strategic Leader

This certification was introduced at the beginning of last year. It focuses on strategic planning and leadership ideas that IT professionals in executive positions can use.

ITIL 4 Master

It is made available to professionals to show how ITIL techniques can be used effectively to produce desired business results.

What is the Process for ITIL Certification?

You may want to know a few crucial facts to understand how ITIL certification operates. An individual can become certified in ITIL 4 foundation certification, but organizations have not yet been able to become certified in ITIL.

Enrollment in this course does not require any particular qualifications. However, it is advised for IT professionals who want to understand the ITIL framework, its components, ideas, and technical terms. In addition, you can participate in the ITIL-adopted processes with the help of this certification.

The three-layered AXELOS-governed structure must be used to complete ITIL. AXELOS, which grants accreditation to testing centers, sits atop this hierarchy. The accreditation of training organizations to run courses is another service that examination institutes can offer. Candidates who pass ITIL exams receive certification from testing organizations as well. Therefore, accredited training companies teach the ITIL course to individuals.

7 Ways ITIL Certification Will Help You in 2022

With the aid of an ITIL certification, you can better your understanding of the ITIL framework and how to apply it to manage IT better services. In addition, ITIL 4 foundation certification will increase your value to the organization if it has adopted the ITIL framework. Following are a few major benefits of earning an ITIL certification.

Career Development

You feel more at ease contributing to your IT role once you have a firm understanding of the ITIL concepts. You will gain knowledge of ITIL implementation and its guiding principles, which will help you become acclimated to working in an ITIL environment. Your organization and peers will value your credibility because of your ITIL knowledge.

Salary Increase

According to experts, ITIL is one of the top IT certifications for salary increases. It is also one of the top five highest paying certifications, according to Techopedia. According to Payscale sources, an ITIL Foundation-certified professional should make an average salary of over $98,000. With an ITIL certification, you have a good chance of earning a six-figure salary. In contrast, the average salary for an IT consultant is under $90,000, while that of an IT business analyst is about $72,000. In addition, the salary of project team members increased by about 15% due to their ITIL certification. Source: Payscale

Improved Skills

The comprehensive nature of ITIL offers undisputed expertise in IT management. Therefore, obtaining an ITIL certification can enhance your IT service skill set and capabilities. In addition, utilizing the ITIL framework standardizes the organization, provision, and maintenance of IT services while enhancing their effectiveness and quality. You will contribute to this improvement across various processes within your organization as a certified ITIL professional.

Complete Understanding of ITIL Framework and Processes

ITIL covers the entire service management lifecycle, including service strategy, design, transition, operation, and continuous improvement. Its guiding principles assist you in providing the greatest value to customers, resource optimization, role definition, goal-oriented process planning, and dependable and helpful service.

It covers every facet of IT service, including operations, resource management, capacity management, and incident management. Therefore, if you hold an ITIL certificate, you will have the knowledge to work in any IT service delivery and management area.

Increase Your Professional Options

After earning an ITIL certification, your options for profiles and jobs can significantly expand. The ITIL course structure aims to strengthen service managers’ capacities and equip them to assume duties essential to achieving organizational objectives. Moreover, you can take on challenges like achieving cost-efficiency in processes, improving competency, accelerating productivity, and logging better ROI for the organization if you know ITIL concepts and principles. So, AXELOS’ constant priority with ITIL is to improve the curriculum and organizational design. Thanks to the certification, you are better ready to select from a wider range of organizational roles.

Acceptance by All

Every country in the world has accepted ITIL. Numerous businesses and organizations have used ITIL and still seek to add ITIL-certified individuals to their teams. The IRS, Bank of America, Microsoft, Boeing, Disney, British Telecom, Bank of Canada, and many more are just a few of its well-known clients. When choosing their service management experts, most international service providers have kept ITIL certification as a requirement. Your career options will increase once you earn your ITIL certification, not only in terms of pay and job roles but also across industries and locations.


Yet another of ITIL’s features, flexibility, is a significant factor in the framework’s widespread acceptance. Over the years, AXELOS has made sure that ITIL changes. The ITIL 4 addresses value co-creation and the use of ISTM practices in addition to efficiency in service management. The ITIL framework also meets the ISO/IEC 20000 global standard for ISTM systems and other international standards. Moreover, the adaptability of ITIL across the IT infrastructure of various organizations demonstrates the framework’s adaptability.

How Does ITIL Certification Improve the Quality of Your Business?

It is imperative to understand that the goal of an IT framework extends beyond process simplification and aims to achieve cost-effectiveness, resource efficiency, and consistency. This will help us to understand the question, “what is the use of ITIL certification?” One such example that aids organizations in succeeding on numerous levels are ITIL.

Best practices are used in ITIL-certified processes to raise service quality overall. Faster service and lower prices are two examples of this. In addition, customer satisfaction indicators clearly show the improvement in service delivery. Finally, the resource utilization within processes and the business’s overall productivity are improved using defined ITIL standards and concepts. 

Businesses that use ITIL can also better manage risks, deal with interruptions, and address failures. In addition, continuous application of the ITIL framework gives operations consistency and a foundation for exponential business growth.


In conclusion, the ITIL certification has been beneficial for a variety of job roles. IT consultants, planners, and architects can benefit from using ITIL to expand their service strategy and design skill sets. Supervisory employees and managers, such as IT audit managers, IT security managers, team leaders, and business managers, can also sign up for ITIL certification and benefit from a competitive advantage. Finally, to use the ITIL framework more extensively in business decisions and strategy, even top management, such as CIOs and CTOs, attend advanced ITIL training.

In addition, AXELOS has accredited Invensis Learning as an ITIL training provider. So, please contact us and talk to our course advisors for more clarity about enrolling in ITIL 4 foundation training. 

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Jacob Gillingham is an Incident Manager with 10+ years of experience in the ITSM domain. He possesses varied experience in managing large IT projects globally. With his expertise in the IT service management domain, currently, he is helping an SMB in their transition from ITIL v3 to ITIL 4. Jacob is a voracious reader and an excellent writer, where he covers topics that revolve around ITIL, VeriSM, SIAM, and other vital frameworks in IT Service Management. His blogs will help you to gain knowledge and enhance your career growth in the IT service management industry.


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