All Upcoming ITIL 4 Managing Professional Transition Training Schedule
ITIL 4 Managing Professional (MP) Transition Course Features
Interactive instructor-led ITIL 4 Managing Professional Transition training- Highly qualified, certified, and accredited trainers
- ITIL 4 Managing Professional Transition course adhered to global standards
- Official ITIL 4 Mangaging Professional Transition Foundation certificate
- Get ITIL 4 Managing Professional Transition Study Guide created by subject matter experts
- 95% pass success rate
- Convenient 5-day weekday/weekend schedule
Insights about ITIL 4 Managing Professional Transition Training Course
In today’s digital service economy, enterprises globally are using widely-recognized ITSM approaches to deliver high quality IT services to ensure they meet complex market demands and deliver real value to the customers. This ITIL 4 Managing Professional Transition training is relevant for all those ITIL practitioners who have invested their time and money to successfully become an ITIL Expert or who are very close to it under the ITIL v3 qualification scheme.
With the introduction of the ITIL 4 qualification scheme, ITIL v3 certified professionals need not worry. As the “ITIL Expert” designation from the v3 qualification scheme will be known as “ITIL 4 Managing Professional” under the ITIL 4 portfolio of certifications. This transition module of ITIL 4 MP helps candidates gain a comprehensive understanding of the skills needed to navigate the digital service economy.
After completing your ITIL 4 Managing Professional Transition training, you will gain an in-depth understanding of:
- Key components of Service Management
- How enterprises adopt and adapt service management by implementing new ITIL principles
- Four dimensions of service management
- Service Value Stream (SVS) and its components
- Making changes to the existing or changed services with ITIL 4 MP
- Preparing for ITIL 4 MP Transition certification exam
Job roles that can benefit from ITIL 4 Managing Professional Transition training include, but are not limited to:
- IT Managers
- IT Architects
- System Administrators
- Database Administrators
- Development Teams
- Quality Analysts
- Operations Managers
- Process Owners
- This is an advanced level course in the ITIL 4 qualification scheme and is intended only for individuals who have achieved ITIL Expert designation
- OR Individuals who have obtained 17 credits under the ITIL v3 qualification scheme.
- OR Individuals who have completed ITIL 4 Foundation and with 15 credits under ITIL v3 system
- Type: Multiple Choice Questions
- No. of Questions: 40
- Exam Duration: 90 Mins
- Passing Score: 70% (28 marks or more) required to passthe exam
- Closed book
There is no need to maintain/renew your ITIL 4 Managing Professional Transition credential, as it is valid for life.
Syllabus of ITIL 4 Managing Professional (MP) Transition Training
- ITIL 4 Foundation
- Create, Deliver, and Support
- Drive Stakeholder Value
- High Velocity IT
- Direct, Plan, and Improve
Download detailed course syllabus
Download (PDF)ITIL 4 Managing Professional Transition Training Agenda
The daily agenda of the 5-day ITIL 4 Managing Professional Transition Training is detailed below:
ITIL 4 Foundation
- Understand the key concepts of service management
- Understand how the ITIL guiding principles can help an organization to adopt and adapt service management
- Understand the four dimensions of service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
Create, Deliver and Support
- Understand how to plan and build a service value stream to create, deliver, and support services
- Know how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams
- Know how to create, deliver and support services
Drive Stakeholder Value
- Understand how customer journeys are designed
- Know how to foster stakeholder relationships
- Know how to shape demand and define service offerings
- Know how to onboard and offboard customers and users
- Know how to act together to ensure continual value co-creation (service consumption / provisioning)
- Know how to realize and validate service value
High Velocity IT
- Understand the concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
- Understand the digital product lifecycle in terms of the ITIL ‘operating model.’
- Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high velocity IT
- Tips and exam strategy
- Daily review
Direct, Plan and Improve
- Understand the scope of what is to be directed and / or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of GRC and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of communication and organizational change management to direction and planning and improvement
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