How to prepare for ITIL 4 Foundation exam

Are you planning to prepare for ITIL 4 Foundation exam? Want to get it cleared on your first attempt?

ITIL 4 is the latest version of ITIL and was released by AXELOS in early 2019. ITIL 4 Foundation certification includes prevalent technologies such as DevOps, Agile, etc. These concepts help the IT operations team to play a more significant role in the overall development strategy.

ITIL 4 Foundation Certification is indeed an elementary and straight forward level, which just requires a basic understanding of ITIL key concepts and doesn’t require the application of those concepts.

How to pass the ITIL 4 Foundation

“How to pass the ITIL 4 Foundation exam” is the most common question by the candidates planning to take up this certification. Preparing for this exam is not an easy task. There are ample preparation guides available.

Individuals can attain ITIL 4 Foundation certification by going through below mentioned steps:

  1. Refer to syllabus

    The ITIL 4 Foundation syllabus outlines what all the concepts covered in the exam are. It is indeed very much helpful to understand how to focus on your preparation. This is the most important thing to keep aside by you while preparing for the exam.

  2. Go thoroughly through the study material provided

    It’s imperative to go through the ITIL 4 Foundation material thoroughly. It will help you to understand:

    • Definitions of General management, Service management, and Technical management practices.
    • New concepts like Service Value System (SVS), ITIL guiding principles, value streams, and processes.
    • Key concepts of ITIL 4.

  3. Get access to trainer

    It is always better suggested to get the help of a trainer whenever possible. With ample online courses available, yet having trainer assistance would make your preparation much more manageable.

  4. Attend mock tests

    Mock tests are an integral part of exam preparation. Though these tests are not an exact representation of the actual exam, you will get to know what all possible questions you could expect are in the main exam. Attending mock tests is indeed a great tool, as it would help you to focus on the concepts that need more prominence and help you to get better prepared for the exam.

    We hope these suggestions are valuable and help you to clear the exam in the initial attempt.

FAQs on ITIL Examination Preparation


ITIL is recognized globally as a leading ISTM framework, and hiring managers are always on the lookout for something that proves that you actually know what you claim to know. This certification sets you apart, giving you a competitive edge.

Candidates can register directly with AXELOS PeopleCert, without taking the training for ITIL level 1. Higher levels require mandatory training to be completed.

While it differs from training to training, it usually costs around $300.

A full time working individual would require 6 to 8 weeks to be able to complete training.

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Syllabus of ITIL 4 Foundation Training

  • Key concepts and guiding principles of the ITIL 4 framework
  • Understand the Service Value system and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices, and more

Download detailed course syllabus

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FAQs on ITIL 4 Foundation

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Invensis Learning provides 5 different modes of training in the form of:

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Yes, you can opt for a customized schedule which is not there on the website. But getting custom schedules will depend on few criteria mentioned below:

  • Focused 1-to-1 training can be customized as per your choice
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