How To Prepare For ITIL 4 Foundation Exam

Are you planning to prepare for ITIL 4 Foundation exam? Want to get it cleared on your first attempt?

ITIL 4 is the latest version of ITIL and was released by AXELOS in early 2019. ITIL 4 Foundation certification includes prevalent technologies such as DevOps, Agile, etc. These concepts help the IT operations team to play a more significant role in the overall development strategy.

ITIL 4 Foundation Certification is indeed an elementary and straight forward level, which just requires a basic understanding of ITIL key concepts and doesn’t require the application of those concepts.

How to pass the ITIL 4 Foundation

“How to pass the ITIL 4 Foundation exam” is the most common question by the candidates planning to take up this certification. Preparing for this exam is not an easy task. There are ample preparation guides available.

Individuals can attain ITIL 4 Foundation certification by going through below mentioned steps:

  1. Refer to syllabus

    The ITIL 4 Foundation syllabus outlines what all the concepts covered in the exam are. It is indeed very much helpful to understand how to focus on your preparation. This is the most important thing to keep aside by you while preparing for the exam.

  2. Go thoroughly through the study material provided

    It’s imperative to go through the ITIL 4 Foundation material thoroughly. It will help you to understand:

    • Definitions of General management, Service management, and Technical management practices.
    • New concepts like Service Value System (SVS), ITIL guiding principles, value streams, and processes.
    • Key concepts of ITIL 4.

  3. Get access to trainer

    It is always better suggested to get the help of a trainer whenever possible. With ample online courses available, yet having trainer assistance would make your preparation much more manageable.

  4. Attend mock tests

    Mock tests are an integral part of exam preparation. Though these tests are not an exact representation of the actual exam, you will get to know what all possible questions you could expect are in the main exam. Attending mock tests is indeed a great tool, as it would help you to focus on the concepts that need more prominence and help you to get better prepared for the exam.

    We hope these suggestions are valuable and help you to clear the exam in the initial attempt.

FAQs on ITIL Examination Preparation

The ITIL 4 Foundation certification exam format contains 40 multiple choice questions in a closed book setting. A candidate is required to answer at least 65% of the questions currently in the 60 minutes time duration to get ITIL 4 Foundation certified.

The ITIL 4 Foundation certification exam contains 40 questions to be finished in 60 minutes with a fairly difficult curriculum for beginners. Therefore, it can be assumed, that the exam may be difficult for some people. But, you can prepare through accredited training partners for an enriching learning experience for a better performance in your exam. For more details on the ITIL 4 Foundation Certification training, contact us at

Yes, there is an option to book an online exam for ITIL 4 Foundation certification instead of going to a center.

Syllabus of ITIL 4 Foundation Training

  • Key concepts and guiding principles of the ITIL 4 framework
  • Understand the Service Value system and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices, and more

Download detailed course syllabus

Download Syllabus

FAQs on ITIL 4 Foundation

Why take up ITIL 4 Foundation Course?

Participants attending this ITIL 4 Foundation training will gain knowledge of ITIL 4 concepts and terminology, develop IT practices using ITIL guidelines, recognizing the importance of IT and business integration, and exploring the service value chain within the organization.

After completing your ITIL 4 Foundation training, you will gain fundamental understanding of:

  • Key concepts and guiding principles of the ITIL 4 framework
  • Service Value System and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices, and more

Job roles that can benefit from ITIL 4 Foundation training include, but are not limited to:

  • IT Professionals
  • ITSM Managers
  • Individuals working in the areas of IT (Digital, Product, Development)
  • Service Managers
  • Database Administrators
  • Software Professionals
  • Service Process Owners
  • Individuals starting their journey in Service Management
  • Existing ITIL qualification holders

There are no pre-requisites to take up the ITIL 4 Foundation Exam, although having basic knowledge of Service Management concepts will be helpful.

  • Type: Multiple Choice Questions - 40 questions
  • Duration: 60 Minutes (1 hour)
  • Result: 26 out of 40 (65% pass mark)
  • Open book: No
  • Language: English

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