How To Prepare for the ITIL® 4 Foundation Exam?

ITIL 4 is the latest version of ITIL and was released by AXELOS in early 2019. ITIL 4 Foundation certification includes prevalent technologies such as DevOps, Agile, etc. These concepts help the IT operations team to play a more significant role in the overall development strategy. ITIL 4 is a set of practices that focus on coordinating IT services with the business requirements. It describes processes, tasks, checklists, and procedures which are not specific to organizations. Before going through the ITIL 4 Exam preparation, let's take a look at the various ITIL certification levels.

ITIL Certification Levels

There are various updates in the certification levels in this new version. They are as mentioned below:

With relevant certifications, job experience, and skills, enterprises are willing to pay a huge amount to ITIL professionals. So, how do you get ITIL 4 Foundation certified?

ITIL 4 Foundation Certification is indeed an elementary and straightforward level, which requires a basic understanding of ITIL key concepts and doesn’t require the application of those concepts.

ITIL 4 Foundation Exam Preparation Guide

One of the most common questions asked by the candidates planning to take up this certification is "how to prepare for the exam?". Preparing for this exam is not an easy task. However, several guides are available for preparation that would help you excel and take a step ahead.

Individuals can attain ITIL 4 Foundation certification by going through below mentioned steps:

1. Consider Education Requirements

One of the first things to consider when becoming an ITIL certified professional is how much education you need as per the educational requirements.

2. Refer to Syllabus

The ITIL 4 Foundation syllabus outlines what all the concepts covered in the exam are. It is indeed very much helpful to understand how to focus on your preparation. This is the most important thing to keep aside by you while preparing for the exam.

3. Go Through the Study Material Provided

It’s imperative to go through the ITIL 4 Foundation material thoroughly. It will help you to understand:

  1. Definitions of General management, Service management, and Technical management practices.
  2. New concepts like Service Value System (SVS), ITIL guiding principles, value streams, and processes.
  3. Key concepts of ITIL 4.

4. Get Access To the Trainer

It is always better suggested to get the help of a trainer whenever possible. With ample online courses available, yet having trainer assistance would make your preparation much more manageable.

5. Attend Mock Tests

Mock tests are an integral part of exam preparation. Though these tests are not an exact representation of the actual exam, you will get to know what all possible questions you could expect are in the main exam. Attending mock tests is a great tool, as it would help you focus on the concepts that need more prominence and help you get better prepared for the exam.

6. Get Certified

Your journey of becoming a top-notch ITIL certified professional will be even more useful when you get a relevant certification in the domain. Moreover, earning ITIL certifications has many benefits, such as career growth, remuneration, and job security.

We hope these suggestions are valuable and help you to clear the exam in the initial attempt.

There are certain steps that you need to follow to achieve ITIL 4 Foundation certification, as mentioned below:

  • Attend ITIL Certification training from accredited training providers such as Invensis Learning
  • Register for the certification exam
  • Study for the exam
  • Attempt and pass the test


At Invensis Learning, we provide ITIL 4 Foundation certification training. This certification training will provide you with a brief introduction to ITIL, four Dimensions of ITIL, and the ITIL service value system. Besides, the certification will accelerate your ITIL journey and ace your career.

FAQs on ITIL 4 Foundation Exam Preparation

1. How many PDUs will I earn by completing ITIL4 Foundation certification training?

You will earn 16 PDUs by participating in ITIL 4 Foundation certification training. These PDUs can be used for the re-certification process.

2. What can you take up after completing the ITIL 4 Foundation course?

After completing the ITIL 4 Foundation course, you can consider taking ITIL4 Managing Professional, a stream of 4 modules. They are-

  • ITIL 4 Specialist: Create, Deliver and Support
  • ITIL 4 Specialist: Drive Stakeholder Value
  • ITIL 4 Specialist: High-velocity IT
  • ITIL 4 Strategist: Direct, Plan and Improve

3. Do I need to renew my certificate?

ITIL 4 Foundation certification is valid for 3 years.

Syllabus of ITIL 4 Foundation Training

Areas of Study

  • Key concepts and guiding principles of the ITIL 4 framework
  • Understand the Service Value system and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices, and more
  • There are no pre-requisites to take up the ITIL 4 Foundation Exam, although having basic knowledge of Service Management concepts will be helpful.
  • Type: Multiple Choice Questions - 40 questions
  • Duration: 60 Minutes (1 hour)
  • Result: 26 out of 40 (65% pass mark)
  • Open book: No
  • Language: English
  • Job roles that can benefit from ITIL 4 Foundation training course in United States include, but are not limited to:
  • IT Professionals
  • ITSM Managers
  • Individuals working in the areas of IT (Digital, Product, Development)
  • Service Managers
  • Database Administrators
  • Software Professionals
  • Service Process Owners
  • Individuals starting their journey in Service Management
  • Existing ITIL qualification holders

FAQs on ITIL 4 Foundation

How long is the ITIL 4 Foundation training?

Invensis Learning, an accredited partner of AXELOS (PeopleCert), offers a 2-day instructor-led course that provides a complete operational model for developing, delivering, and improving technology-enabled services.

The duration of the exam typically lasts around 60 minutes.

Yes, the ITIL 4 Foundation Certification can pave the way for career progression, leading to roles with higher responsibilities, such as IT Service Manager, IT Operations Manager, or ITIL Process Owner.

The ITIL 4 Foundation Certification is valued across various industries, including IT, finance, healthcare, and telecommunications, where effective service management is crucial for organizational success.

The certification enhances career prospects by validating a professional's understanding of ITSM principles, making them valuable contributors to organizations adopting ITIL practices and frameworks.

The ITIL 4 Foundation Certification opens doors to various roles in IT Service Management (ITSM) and related fields, including IT Service Desk Analyst, IT Support Specialist, and Service Delivery Manager positions.

It is recommended to take the exam shortly after completing training while the information is new. However, candidates should assess their readiness and choose a time that aligns with their level of preparation.

Read each question carefully, manage your time effectively, eliminate obviously wrong answers, and don't be afraid to guess if unsure.

The Passing scores of ITIL 4 Foundation are generally set at around 65%.

The ITIL 4 Foundation exam is as follows:

  • Exam Type: Multiple choice questions
  • No of Questions: 40 questions
  • Exam Duration: 60 minutes
  • Passing Score: 65% (26/40 marks required)
  • Type: Closed book

There are no prerequisites to take up the ITIL 4 Foundation training, although having basic knowledge of Service Management concepts will be helpful.

You can retake the exam if you don't pass the first attempt. It's advisable to review the areas where improvement is needed and engage in additional preparation before attempting the exam again.

Effective preparation involves a thorough review of ITIL 4 principles, regular practice with sample questions, and understanding the structure of the exam to manage time efficiently during the actual test.

While formal training is recommended, individuals can also prepare for the exam through self-study using ITIL 4 Foundation study guides and official documentation.

The duration varies based on individual learning preferences and prior knowledge. Typically, candidates spend several weeks engaging in focused study and practice sessions.

Exam preparation ensures candidates are adequately prepared for the certification exam by reviewing key concepts, practicing sample questions, and reinforcing their understanding of ITIL 4 principles.

Yes, the training is designed for beginners and is an entry-level qualification, making it accessible for individuals with limited prior experience in IT Service Management.

  • IT professionals
  • ITSM managers
  • Service managers
  • Database administrators
  • Software professionals
  • Service process owners
  • Service management professionals

After completing your ITIL 4 Foundation training, you will gain a fundamental understanding of the following:

  • Key concepts and guiding principles of the ITIL 4 framework
  • Service Value System and the four dimensions of Service Management
  • Knowledge of the link between ITIL 4 and other practices such as Agile, DevOps, and Lean
  • ITIL management practices and more

Employers value skills gained through the certification, such as a solid understanding of service management principles, problem-solving capabilities, and the ability to contribute to the optimization of IT services.

What are the modes of training provided by Invensis Learning?

Invensis Learning provides 5 different modes of training in the form of:

  • Instructor-led live online (virtual) training
  • Instructor-led classroom training
  • On-site group training
  • Focused 1-to-1 training
  • Self-paced E-learning

You can enroll for training by following below mentioned points:

  • Select a course
  • Select a schedule of your choice
  • Select the mode of your training
  • Click on “Enrol Now” button
  • Fill the necessary details to make the payment
  • Get all the course materials to prepare for the training
  • Join the training on the scheduled date

Yes, you can opt for a customized schedule which is not there on the website. But getting custom schedules will depend on few criteria mentioned below:

  • Focused 1-to-1 training can be customized as per your choice
  • Group training of more than 5 participants can be customized
  • On-site training can be customized as per clients’ requirement

Please check the website regularly to check for new offers and discounts happening throughout the year. You can also get in touch with one of our training consultants through chat to check if any discounts are available.
For all the certification training courses, you will receive their official certificate. Upon completion of the certification exam, the results will be immediately announced. If a participant has cleared the exam, your digital certificate will be made available immediately. But, if you require a hard copy of the certificate, you may incur additional cost and it will be delivered to your address in 2-3 weeks of time.

Once you enroll for training from Invensis Learning, you will receive:

  • A copy of course material
  • Study guide Prepared by SMEs
  • Practice Tests
  • Retrospective session
  • Access to free resources
  • Complimentary additional training session
  • PDUs for relevant courses
  • Course completion certificate/Official certificate

Please check out our refund policy page to know more if you cancel your enrollment.

No, English is the preferred language for the mode of training delivery. Any language other than English will have to be custom request which will be fulfilled at additional cost and availability of a native language trainer.
If you would like to know more about a course, you can mail us at or call us at (+91 96202-00784) or chat with our training consultant to get your query resolved.

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