ITIL Intermediate CSI Training and Certification Course

 

ITIL Intermediate CSI Certification Training

Key Features of ITIL CSI Certification Training

  • 2 - Day interactive instructor-led ITIL CSI training
  • Highly qualified, certified, and accredited trainers
  • ITIL CSI course adhered to global standards
  • AXELOS official ITIL CSI certificate
  • Get ITIL CSI Study Guide created by subject matter experts
  • 97.7% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests

Insights about ITIL CSI Training Course

Job roles that can benefit from ITIL Continual Service Improvement training include, but are not limited to:

  • IT Managers / Support teams
  • System Administrators / Analysts
  • Operations Managers
  • Database Administrators
  • Service Delivery Professionals
  • Quality Analysts
  • Application Management team / Development team
  • Process Owners / Practitioners

In order to take the ITIL Intermediate Continual Service Improvement certification examination, you must satisfy the following eligibility criteria:

  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 21 contact hours of instruction for the syllabus from an accredited training organisation
  • Type: Multiple choice
  • No Of Questions: Eight scenario-based and gradient-scored questions
  • Examination duration: 90 minutes
  • Result: 28 marks required to pass (out of 40 available), equivalent to 70%

Syllabus of ITIL CSI Training

  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles
  • Continual Service Improvement Process
  • Continual Service Improvement Methods and Techniques
  • Organising for Continual Service Improvement
  • Technology Considerations
  • Implementing Continual Service Improvement
  • Challenges, Critical Success Factors and Risks
Classroom Training

Enroll for Interactive Public Classroom Sessions and Learn from Qualified, Certified and Accredited Trainers

Live Virtual / Live Online Training

Enroll for Instructor-led Live Online Sessions and attend from Anywhere

Corporate Group Training

Cost Effective and Customized Instructor led On-site Group Training for Enterprises

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