ITIL Service Design and its Importance
It is an established fact that the ITIL service lifecycle has 5 stages – service strategy, service design, service transition, service operation, and continual service design. All these stages are equally important to help...
An Overview Of ITIL Service Catalogue Management
Service Catalogue Management is a way of keeping the operational service information consolidated in a catalogue. It helps in providing access to the authorized users for specific services. In this article, we will learn...
An Overview of Release And Deployment Management in ITIL
The main objective of the release and deployment management is planning, scheduling, and controlling of the build, testing, and deployment of releases and delivering the new functionality which is required by the businesses and...
An Introduction to ITIL Service Request Fulfillment
A formal request by a user for any service they require such as the installation of new software, change of hardware, or replacement of a component is called a service request. The official definition...
An Overview of IT Service Continuity Management
Service continuity management is a reactive and proactive process that involves contingency planning for recovery in case the information and communication technology service is damaged or put out of action by a sudden disaster....
An Overview of Availability Management in ITIL
Availability Management in ITIL is the ability of a configuration item or IT Service to perform its agreed function when required. Availability is determined by reliability, maintainability, serviceability, performance, and security. It is the...
How to Combine the ITIL Best Practices with the Agile Mindset?
In today’s competitive workplace, several enterprises are into business transformation using ITIL and other industry oriented frameworks for IT Service Management. Their main focus is on improving service quality. Besides quality, organizations are trying...
10 Strategies to Build Successful Career in IT Service Management
Acquiring ITIL Knowledge has several advantages but more importantly, higher salary remuneration and landing key job roles are what drive people to go for ITIL certification. But, many do not know how to get...
A Complete Overview of Supplier Management in ITIL
Every organization purchases some quantity of goods and services from external suppliers. These supplies are essential for the smooth functioning of an organization. It is thus important that the organization engages properly with its...
An Overview of ITIL Transition Planning And Support
In any organization, the main purpose of the transition planning and support process is to provide complete planning for the transition of the service and to coordinate all the resources they need. In this...
