The Roles & Responsibilities of Quality Management Team
The Roles & Responsibilities of Quality Management Team

The matter of developing quality has gained increased awareness from management in modern times. The principle of QM is process development, and operator responsibility is the linchpin of method development. In other term, QM helps management to help workers to give ideas and work on what they recommend. One of the different quality administration methods and systems will take on and be implemented in work teams. 

In this blog, we’ve covered the roles and responsibilities of a quality management team. But first, let’s start with the basics.

What Is Quality Management?

Quality management is the performance of managing various activities and responsibilities within a system to guarantee that products and services given, as well as the means used to produce them, are compatible. It serves to manage and have an aspired level of quality within the company.

Quality management consists of four essential elements, which cover the following:

  1. Quality PlanningQuality Planning is the method of classifying the quality measures related to the project and determining how to reach them
  2. Quality Improvement – The deliberate setting of a process to enhance the resolution or safety of the result
  3. Quality Control – The progressive attempt to support a process’s honesty and safety in delivering an outcome
  4. Quality Assurance – The regular or recommended actions needed to offer enough security so that particular service or goods will fasten the defined requirements

    Quality management aims to guarantee that all the organization’s stakeholders work collectively to change the company’s rules, products, services, and experience to deliver the long-term benefit that arises from client happiness.

Quality Improvement Methods

Quality improvement systems include three elements: product improvement, method improvement, and people-based improvement. There are various ways of quality management and methods that can be used. They include Kaizen, Zero Defect Programs, Six Sigma, Quality Circle, Taguchi Methods, the Toyota Production System, Kansei Engineering, TRIZ, BPR, OQRM, ISO, and Top-Down & Bottom-Up requests among others.

Advantages of Quality Management

  1. It encourages an organization to achieve more prominent adaptability in duties and exercises that are included in the creation of products and services
  2. It improves performance in processes, decreases wastage, and promotes the value of time and other resources
  3. It helps increase customer comfort
  4. It allows businesses to exchange their business efficiently and utilize new markets
  5. It makes it more convenient for companies to combine new employees, and thus encourages businesses to manage growth more seamlessly
  6. It allows a business to improve their products, processes, and systems continuously

Roles & Responsibilities of A Quality Management Team 

Quality support managers play a significant role in the market by assuring that products meet specific origins of acceptability. They plan right or equal quality assurance programs and form quality control policies. They also work to develop an organization’s productivity and profitability by decreasing waste. If you are honest, curious, and dedicated to perfection, you may find it satisfying to work in this quality arrangement.

Oversee Process

One of the difficulties you would encounter as a quality assurance manager is waiting for internal, external, and international laws and regulations about manufacturing, trading, and freight goods. Managers develop and update quality documentation, basing their processes on a known standard such as ISO 9000 – Quality Management, issued by the International Organization for Standardization. Industry-specific manuals and protocols are also implemented. For instance, factories follow the processing terms of the American Society of Brewing Chemists to produce quality beer. Slight differences in calibrations of material or a malfunctioning pH meter can drive everything off.

Lead Teams

As a quality support manager, you would manage teams of investigators who carry out the complete evaluation of products and their ingredients at various stages of creation. Managers select and practice supervisors, and give them documented quality criteria as guidelines for their day-to-day work. Managers also choose quality review tools and software to help the inspection unit. You will possess the authority to immediately stop the production order if you understand product errors or place safety defenders off a conveyor belt.

Train Employees

Your services as a quality assurance supervisor would also involve ensuring that workers working on the product are aware of quality specifications; quality assurance managers implement training for the workforce. They strive to make production workers accountable for maintaining their own quality criteria. To develop a culture of quality, managers run information and award programs. When companies create new products, quality support managers work with the product development team to build quality standards.

Manage Inputs

Suppliers of elements and materials perform an essential part in a company’s quality method. Quality assurance managers operate with suppliers to help formulate quality standards for the goods. This guarantees that incoming components and materials will comply with the manufacturer’s quality standards, minimize the time and cost of review, and provides the quality of the complete product. Any differences must be identified and quickly corrected. For instance, you would want to intervene if you feel that your supplier of automotive parts has been giving transmissions of lower quality than anticipated.

Analyze Data

Being unbeaten in the performance of a quality assurance manager would need you to have experience in quantitative measurement. Quality assurance managers analyze statistical data from the production plans to classify quality queries. They analyze the data and suggest changes to production processes or quality controls to reduce the problem. They also analyze records of product returns to know specific issues or trends over time. Quality support managers develop and monitor continuous development programs, proposing to decrease the number of errors and improve levels of excellence. Continuous quality enhancement lowers manufacturing costs and increases overall product quality.


Quality management in companies is essential to assure compatibility in its processes, as well as in its products and services. In business, client satisfaction is key. As a customer’s primary interest is the quality of the products or helps them purchase, the supplier’s main aim should always be to ensure that what they produce is of consistent and superior quality.

If you’re planning to be part of the quality management industry, you should consider pursuing a quality management certification course from Invensis Learning to begin your journey today! 

Some of the popular Quality Management Certification Courses that individuals and enterprise teams can take up are:

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Diego Rodriguez works as a Six Sigma Black Belt professional for a leading manufacturing company. He possesses ample experience in various aspects of quality management, such as Lean, Six Sigma, Root Cause Analysis, Design Thinking, and more. His primary focus is to conduct tests and monitor the production phase and also responsible for sorting out the items that fail to meet the quality standards. Diego’s extensive work in the field has resulted in being an honorary member of quality associations globally. His areas of research include knowledge management, quality control, process design, strategic planning, and organizational performance improvement.


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