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IT Service Management

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

Best ITSM Tools

Best ITSM Tools or Software You Need to Know

To establish and maintain a robust IT ecosystem, boost staff productivity, decrease IT risks, and enhance the end-user experience, it's no wonder that the majority of firms are using the best ITSM solutions. However, we...
ITIL Certification vs. Scrum Master Certification

ITIL Certification Vs. Scrum Master Certification – Key Differences

ITIL and Scrum are two fundamental concepts in the current agile software development and IT operations landscape. ITIL focuses on the Operations and Service aspect of IT, while Scrum is a framework for software...
Significance and Key Benefits of ITIL 4

Significance and Key Benefits of ITIL 4 for Digital Transformation

Digital Transformation has been a hot topic in recent years as data is found to be the greatest asset in the current era. Digital devices and data help in developing Information Technology to the...
ITIL Vendor Management

ITIL Vendor Management – Know How to Do It Right

Learn about how ITIL Vendor management facilitates and manages the vendor and organization relationship, along with its key roles in IT sectors. ITIL, or Information Technology Infrastructure Library, an acronym, was used for the...
Guiding Principles in ITIL 4? and ITIL 4 Foundation Course Details

What Are Guiding Principles in ITIL 4? | ITIL 4 Foundation Course Details to...

ITIL is an acronym for Information Technology Infrastructure Library. ITIL 4 is the updated version published in 2019, where the architecture and the guidance are updated. The purpose of ITIL 4 is to generate...

A Complete Guide to IoT

One of the most famous digital innovations emerging in recent years is the Internet of Things (IoT). There's no denying that the IoT impacts every part of our lives. The expanding trend of internet-enabled...
How to Lead a Team Effectively

How to Become a Successful Team Leader? Here You have Everything to Know About...

When it comes to team management, one of the most important areas for a company is to focus on effective team leaders. The second most significant factor in employee retention is management quality. Even...
itil service lifecycle module - invensis learning

An Overview of ITIL Service Lifecycle Modules

Service lifecycle is an approach to IT Service Management that places an emphasis on how important coordination and control is, across the various functions, processes, and systems that are necessary to manage the complete...
ITIl Service Providers - Invensis learning

An Overview of ITIL Service Providers and Portfolios

The ITIL service providers and service portfolio are the two phases of the same coin. While one of them takes care of the supply of services between the internal and the external customers, the...
itil 4 2019 - invensis learning

Everything You Need To Know About ITIL 4 – 2019 Update

With this new ITIL 4 update, professionals who had doubts about ITIL’s waning popularity with regards to employability were laid to rest. ITIL’s place in the service management community will have a stronger foothold...

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