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IT Service Management

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

How to Combine the ITIL Best Practices with the Agile Mindset?

How to Combine the ITIL Best Practices with the Agile Mindset?

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In today’s competitive workplace, several enterprises are into business transformation using ITIL and other industry oriented frameworks for IT Service Management. Their main focus is on improving service quality. Besides quality, organizations...
ITIL 4 Update 2019

ITIL 4 Update 2019 – Perspective from Global ITSM Thought Leaders

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At the end of 2017 when AXELOS announced that the world’s widely-accepted service management framework ITIL was going to be updated with major changes, enterprises and ITSM community, in general, were eagerly awaiting for...
Top 10 IT Certifications in 2019 and Beyond

Top 10 IT Certifications in 2019 and Beyond

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Today, IT has become a way of life, from checking a simple e-mail to working in a room full of servers, computers and Information Technology has changed the way we conduct our day-to-day work...
How to Build Comprehensive knowledge about ITIL

How to Build Comprehensive knowledge about ITIL

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In today’s service-based environment, IT enterprises across the globe are looking to provide services that caters to the next-gen business demand and ensure those services adds value which aligns as per the organizational business...
ITIL Job Roles filled by a Single Person – Explained!

ITIL Job Roles filled by a Single Person – Explained!

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In the face of extreme competition, enterprises are looking at reducing their overall IT operation costs to a minimum. Information Technology Infrastructure Library (ITIL) has become a widely-recognized standard for IT Service Management (ITSM) and administration services...
Which Certification is more Useful

PMP or ITIL Expert: Which Certification is more Useful & Valuable?

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In today’s competitive job market, how do you stand out from the crowd for your dream job role? According to popular job portal report, close to 52% of job postings require professional certifications such...
7 Critical ITIL Abbreviations You Should Know

7 Critical ITIL Abbreviations You Should Know

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It would be fair to say that the IT Service Management (ITSM) has evolved over the years.  ITSM is not just structured processes and supporting procedures, it has evolved into an entity where discipline has...
7 Important Skills for Project Managers

How ITIL and DevOps Can Co-Exist?

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In today’s competitive business environment, organizations are striving to achieve excellence in their services offerings. And this has given rise to robust service management methodologies, first in Information Technology Infrastructure Library (ITIL) and now DevOps....
Top 10 Ways of Resistance to ITIL Implementation

Top 10 Ways of Resistance to ITIL Implementation

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In today’s complex technology and business environment, it is very much necessary for organizations to provide services that cater to the demands of changing business needs. To provide better IT services, enterprises need a...
10 Strategies to Build Successful Career in IT Service Management

10 Strategies to Build Successful Career in IT Service Management

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Acquiring ITIL Knowledge has several advantages but more importantly higher salary remuneration and landing key job roles is what drives people to go for ITIL certification. But, many do not know how to get...