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IT Service Management

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

What is Change Management - Invensis Learning

What is Change Management?

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The only thing constant today is change. This is why organizations need to be ready to adapt to any changes that may occur externally by making changes in their operations and processes...
Change Management Best Practices - Invensis Learning

Change Management Training for Employees – What are the Best Practices?

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Change management has been one of the most important performance drivers for any company in the ever-changing modern world. The corporate world is quickly changing:Technology...
Change Management vs Project Management - Invensis Learning

Key Differences Between Change Management and Project Management

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The success of an organization is critically dependent on its ability to adapt to new business environments as they develop. In order to do so, a structure must be adopted to introduce...
Change Manager Job Description - Invensis Learning

What Does a Change Manager Do? Everything You Need To Know

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By-employee awareness and utilization, a change planner will play a vital role in ensuring that programs (change initiatives) reach goals on schedule and budget. This person would concentrate on the people’s side...
Digital Transformation impact on Learning and Development in Enterprises

Digital Transformation impact on Learning and Development in Enterprises

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The use of technology to replace conventional workflows characterizes the digital transformation. This transition to digital workflows has resulted in a new way of managing the work and a new value proposition...
Global Impact of COVID-19 on Organizations

Global Impact of COVID-19 on Organizations

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The ongoing Coronavirus pandemic has disrupted life to an extent that was unprecedented by all. It has caused untold human suffering worldwide resulting in crisis situations, in personal and professional fronts for...
Enhancing Creative Problem-solving Abilities

Enhancing Creative Problem-solving Abilities

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Creative problem-solving (CPS) is a way to solve problems or to find gaps when traditional thought fails. It encourages you to come up with fresh perspectives and innovative solutions, so you can...
VeriSM - A Service Management Framework for Digital Transformation

VeriSM – A Service Management Framework for Digital Transformation

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Service Management concept is merely no longer limited to IT. Every organization is now a service provider. Organizations that focus on selling products need to provide essential services to flourish. The concept...
9 Best Practices to Improve Incident Management

9 Best Practices to Improve Incident Management

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A long time ago, ITSM was quite different than what it is today. The emergence of the concept of smartphone and other mobile devices has revolutionized how people interact with both information and...
How to Combine the ITIL Best Practices with the Agile Mindset?

How to Combine the ITIL Best Practices with the Agile Mindset?

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In today’s competitive workplace, several enterprises are into business transformation using ITIL and other industry oriented frameworks for IT Service Management. Their main focus is on improving service quality. Besides quality, organizations...