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IT Service Management

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

ITIL Business Relationship management - Invensis Learning

An Overview of ITIL Business Relationship Management

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In every organization, a new project needs adequate justification for approval and budget allocation. The introduction of a new IT service is counted as a project as it needs financial investment along with many...
ITIL Service Strategy

ITIL Service Strategy: Process, Objective, Scope, Focus & Value

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For an organization to be successful, it is essential for them to have a set of overall objectives which are clearly defined and a sound business strategy associated with those ideas. This business strategy...
ITIL Service Operation - Invensis Learning

A Complete Overview of the ITIL Service Operation

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ITIL Service Operation serves the objective of ensuring the delivery of IT services efficiently in an organization. To ensure the consistent flow of effective IT services, the ITIL service Operation functions and processes are...
itil framework - invensis learning

What is ITIL Framework?

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The ITIL framework encompasses the complete information technology lifespan in a company. It is termed the IT Service Lifecycle. Service lifecycle is an approach to IT Service Management that places an emphasis on how important...
availability management - invensis learning

An Overview of Availability Management in ITIL

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Availability Management in ITIL is the ability of a configuration item or IT Service to perform its agreed function when required. Availability is determined by reliability, maintainability, serviceability, performance, and security. It is the...
supplier management - invensis learning

A Complete Overview of Supplier Management in ITIL

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Every organization purchases some quantity of goods and services from external suppliers. These supplies are essential for the smooth functioning of an organization. It is thus important that the organization engages properly with its...
service validation and testing - invensis learning

What is ITIL Service Validation And Testing?

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ITIL V3 introduced service validation and testing as a new process to test and validate the new services or changes to the existing services being introduced. The main purpose of the service validation and...
value creation through services - invensis learning

An Overview Of Value Creation Through Services in ITIL

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The value of a service comes from what it enables someone to do and what the service is made from. Thus we can say that the customer decides the value of a service and...
Service catalogue management - invensis learning

An Overview Of ITIL Service Catalogue Management

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The Service Catalogue Management is a way of keeping the operational service information consolidated in a catalogue. It helps in providing access to the authorized users for specific services. In this article, we will...
strategy management for IT services - invensis learning

What is Strategy Management for IT Services?

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Strategy management for IT services is a process of defining and maintaining the perspective, position, plans, and patterns (which constitute the 4 Ps) of an organization with regards to its services and management of...

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