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IT Service Management

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

HOW TO: Build Comprehensive knowledge about ITIL

How to Build Comprehensive knowledge about ITIL

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In today’s service-based environment, IT enterprises across the globe are looking to provide services that caters to the next-gen business demand and ensure those services adds value which aligns as per the organizational business...
ITIL Job Roles filled by a Single Person

ITIL Job Roles filled by a Single Person – Explained!

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In the face of extreme competition, enterprises are looking at reducing their overall IT operation costs to a minimum. Information Technology Infrastructure Library (ITIL) has become a widely-recognized standard for IT Service Management (ITSM) and administration services...
PMP or ITIL Expert: Which Certification is more Useful & Valuable?

PMP or ITIL Expert: Which Certification is more Useful & Valuable?

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In today’s competitive job market, how do you stand out from the crowd for your dream job role? According to popular job portal report, close to 52% of job postings require professional certifications such...
7 Crucial ITIL Abbreviations You Should Know

7 Critical ITIL Abbreviations You Should Know

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It would be fair to say that the IT Service Management (ITSM) has evolved over the years.  ITSM is not just structured processes and supporting procedures, it has evolved into an entity where discipline has...
How ITIL and DevOps Can Co-Exist?

How ITIL and DevOps Can Co-Exist?

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In today’s competitive business environment, organizations are striving to achieve excellence in their services offerings. And this has given rise to robust service management methodologies, first in Information Technology Infrastructure Library (ITIL) and now DevOps....
Top 10 Ways of Resistance to ITIL Implementation

Top 10 Ways of Resistance to ITIL Implementation

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In today’s complex technology and business environment, it is very much necessary for organizations to provide services that cater to the demands of changing business needs. To provide better IT services, enterprises need a...
Strategies to build successful career in ITSM

10 Strategies to Build Successful Career in IT Service Management

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Acquiring ITIL Knowledge has several advantages but more importantly higher salary remuneration and landing key job roles is what drives people to go for ITIL certification. But, many do not know how to get...
7 Reasons Why You Should Consider ITIL Certification

7 Reasons Why You Should Consider ITIL Certification

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In today’s service-based environment, the tech industry is in a constant state of flux, making it difficult for enterprises to stay on course with changing business landscape. Information Technology Infrastructure Library (ITIL) is a...
How ITIL can help IT Services through Cloud

How ITIL can help IT Services through Cloud

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Cloud-based IT services are omnipresent in many large IT enterprises and SMBs across the globe. Compared to traditional IT services that were offered in-house, cloud-based IT services have changed the way we consume content...
Top 10 Quick Wins by Implementing ITIL

Top 10 Quick Wins by Implementing ITIL

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Information Technology Infrastructure Library (ITIL) is a de facto industry standard for IT organizations across the globe. But then major changes through ITIL take time and effort and there is every chance that key...