ITSM vs ITIL: What’s the Difference?
One of the most common questions when it comes to IT service management is: "What is the difference between ITSM and ITIL®?" In this article, let us explore the concept of ITSM vs ITIL.
IT...
Understanding VeriSM vs ITIL: Key Differences
While ITIL has remained approximately for several years and is known as one of the best (ITSM) IT service management best practices platforms. VeriSM founded in 2018 is trying to fit into the sector...
What You Need to Know About IT Strategy Management
Strategy management for IT services is a process of defining and maintaining the perspective, position, plans, and patterns (which constitute the 4 Ps) of an organization with regards to its services and management of...
What is a Configuration Management Database (CMDB)?
Your organization is growing and so is its IT infrastructure every day. With growth, comes addition of people, resources, and hardware and software assets. It is of essential importance that all assets of your...
Understanding ITIL Service Providers and Their Types
The ITIL service providers and service portfolio are the two phases of the same coin. While one of them takes care of the supply of services between the internal and the external customers, the...
Key Activities in ITIL Service Request Fulfillment
A formal request by a user for any service they require such as the installation of new software, change of hardware, or replacement of a component is called a service request. The official definition...
7 Key ITIL Abbreviations You Should Know
It would be fair to say that ITSM Certifications has evolved over the years. ITSM is not just structured processes and supporting procedures, it has evolved into an entity where discipline has become adept...
10 Key Benefits of ITIL in Digital Transformation
Digital Transformation has been a hot topic in recent years as data is found to be the greatest asset in the current era. Digital devices and data help in developing Information Technology to the...
ITIL Knowledge Management Explained: A Complete Overview
The Service Knowledge Management System (SKMS) is a collection of systems, tools, and databases that are required for knowledge management to be successful. It is the responsibility of Knowledge Management in ITIL to maintain...
Understanding What Capacity Management Is and Its Importance
By ensuring effective capacity management in an organization can be really efficient in terms of productivity, revenue, etc. Any organization gets their merit with their capabilities and the readiness of the resources that brings...
