What is Service Level Management? A Comprehensive Guide
Service Level Management is the process that is responsible for negotiating Service Level Agreements and ensuring that they are met. IT is one of the 5 components of the ITIL service delivery area. The...
ITIL Access Management: Key Objectives and Process
Access Management in an organization is the virtue of how well the organization function when it comes to authorization of assets to users. The concerning aspect of unauthorized access is eliminated with effective access...
What You Need to Know About IT Gap Analysis
If you are in a role related to IT service management or project management in your enterprise, gap analysis is a simple tool that will help you to identify the gap between where you...
How to Implement ITIL for a Successful Outcome
Information Technology Infrastructure Library (ITIL), in simple words, is a framework for IT Service Management. It is the most prominent, consistent, and comprehensive documentation of best practices for IT Service Management, according to the...
Understanding ITIL Continual Service Improvement
Process Management is a key discipline for enterprises that work tirelessly to Continual Service Improvement. ITIL Continual Service Improvement embraces every aspect of the ITIL service lifecycle and can be applied to deliver a...
10 Key Benefits of ITIL in Digital Transformation
Digital Transformation has been a hot topic in recent years as data is found to be the greatest asset in the current era. Digital devices and data help in developing Information Technology to the...
Objectives and Benefits of ITIL Change Management
Change management in ITIL is a process designed to understand the risks involved and minimize them while making changes in the IT infrastructure. The Change Management process is a sequence of activities that are...
ITIL Demand Management: A Detailed Guide
Every business has to equip best practices in order to optimize the customer demands for each of the services. Demand management in ITIL is one such concept that takes care of the demand from...
How to Crack ITIL 4 Foundation Certification Exam 2025?
You want to prepare for the ITIL 4 Foundation exam and pass it the first time you take it. Understanding ITIL 4 Exam Concepts is important, but you must know the ITIL 4 Exam...
6 Steps to Create an Effective ITSM Strategy
The trick behind providing good service is efficient ITSM (ITSM). A customer or business user will not know what is going on behind the scenes at the service provider’s premises. What can be seen...
