Key ITIL Concepts That One Should Know
ITIL or Information Technology Infrastructure Library was developed to assist organizations with streamlining the IT department with the rest of the company. It takes a holistic approach to operations within a company and focuses...
ITIL 4 Update 2019 – Perspective from Global ITSM Thought Leaders
At the end of 2017 when AXELOS announced that the world’s widely-accepted service management framework ITIL was going to be updated with major changes, enterprises and the ITSM community, in general, were eagerly awaiting...
A Complete Overview of the ITIL Service Operation
ITIL Service Operation serves the objective of ensuring the delivery of IT services efficiently in an organization. To ensure the consistent flow of effective IT services, the ITIL service Operation functions and processes are...
How to Combine the ITIL Best Practices with the Agile Mindset?
In today’s competitive workplace, several enterprises are into business transformation using ITIL and other industry oriented frameworks for IT Service Management. Their main focus is on improving service quality. Besides quality, organizations are trying...
How to Build Comprehensive Knowledge About ITIL
In today’s service-based environment, IT enterprises across the globe are looking to provide services that cater to the next-gen business demand and ensure those services add value that aligns with the organizational business strategy....
What is ITIL Framework?
The ITIL framework encompasses the complete information technology lifespan in a company. It is termed the IT Service Lifecycle. Service lifecycle is an approach to IT Service Management that places an emphasis on how important...
What is VeriSM? A Beginner’s Guide to VeriSM Approach
In today’s dynamic business environment where there is a widespread digital transformation happening across industry sectors, it needs proper service management frameworks and guidelines to address the complexity. This is precisely what VeriSM strives...
Top 10 Ways of Resistance to ITIL Implementation
In today’s complex technology and business environment, it is very much necessary for organizations to provide services that cater to the demands of changing business needs. To provide better IT services, enterprises need a...
Most Common Questions Asked about ITIL – Part 2
This post is dedicated to questions with regards to ITIL Version 3, its latest version. Users will have queries regarding the changes that were made and the fate of implementations done using ITIL v2....
10 Common ITIL Implementation Mistakes to Avoid at All Costs
The Service Desk as prescribed by ITIL comes into existence only when something goes wrong in an organization. Things can go wrong in various ways such as software expires, a laptop becomes non-functional, or...
