Understanding ITIL Service Design: Principles and Benefits
It is an established fact that the ITIL service lifecycle has 5 stages – service strategy, service design, service transition, service operation, and continual service design. All these stages are equally important to help...
Understanding ITIL Service Validation and Testing
ITIL V3 introduced service validation and testing as a new process to test and validate the new services or changes to the existing services being introduced. The main purpose of the service validation and...
How to Crack ITIL 4 Foundation Certification Exam 2026?
You want to prepare for the ITIL 4 Foundation exam and pass it the first time you take it. Understanding ITIL 4 Exam Concepts is important, but you must know the ITIL 4 Exam...
Understanding What Capacity Management Is and Its Importance
By ensuring effective capacity management in an organization can be really efficient in terms of productivity, revenue, etc. Any organization gets their merit with their capabilities and the readiness of the resources that brings...
A Comprehensive Overview of Information Security Management
Information security describes the activities which are related to the protection of information and infrastructure assets against the risk of being misused, lost, disclosed, and damaged. Information Security Management (ISM) is a governance activity...
Mastering the Seven Step Improvement Process in ITIL
ITIL has been adopted and implemented in organizations across the world. Successful implementations often have a lot of planning, and research in the background before the actual adoption process starts. One such background work...
A Comprehensive Guide to IT Service Continuity Management
Service continuity management is a reactive and proactive process that involves contingency planning for recovery in case the information and communication technology service is damaged or put out of action by a sudden disaster....
Understanding Value Creation Through Services in ITIL
The value of a service comes from what it enables someone to do and what the service is made from. Thus we can say that the customer decides the value of a service and...
10 Key ITIL Implementation Mistakes You Must Avoid
The Service Desk as prescribed by ITIL comes into existence only when something goes wrong in an organization. Things can go wrong in various ways such as software expires, a laptop becomes non-functional, or...
Understanding the ITIL Framework: Key Concepts Explained
The ITIL framework encompasses the complete information technology lifespan in a company. It is termed the IT Service Lifecycle. Service lifecycle is an approach to ITSM Certification Courses that places an emphasis on how important...
