Change Management Best Practices - Invensis Learning

Change management has been one of the most important performance drivers for any company in the ever-changing modern world. 

The corporate world is quickly changing:

  • Technology is in constant evolution 
  • Trends are evolving for consumers 
  • New rules for the sector are continually being launched 
  • Businesses continue to deal with ongoing economic disasters, such as the continued outbreak of the COVID-19 pandemic

Companies that are reluctant to adapt and seize chances for development are more likely to be overtaken by competitive rivals and even vanish. So planning for transition should be one of the highest goals.

Definition of Change Management

Change Management is a systemic approach that involves the transfer or modification of corporate goals, fundamental principles, structures, or innovations. The purpose of each change management initiative is to implement strategies successfully and methods to effect change and to help people accept change and adapt.

As organizational changes occur daily in the Agile workplaces, change management teams are becoming crucial drivers of performance for many companies. 

8 Best Practices in Change Management 

Methods for change management can be very complicated. However, there are some rules that every organization should follow and best practices. 

  1. Having clear goals 

Any initiative to manage change needs to be clearly defined. While SMART goals aren’t easy to determine for change management, businesses should strive to set as clear goals as possible. 

This way, when evaluating their change management efforts, employees and leaders will have something to refer to.

  1. Be completely honest and straightforward 

Over 30% of employees say their employer is not always truthful and honest. Employers should be honest and transparent in order to implement the transitions successfully. Since most employees do not feel comfortable with changes, being flexible at each step of the change management process builds trust and employee connexions.

  1. Train the teams in Change Management best practices

Support your employees with reassurance, provide training sessions in Change Management and Project Management Certification Courses, and give them time to adapt to new practices—empathy and reassurance help to fasten the process and ease future changes in the organization.

  1. Encourage conversations and regular communication 

Employee relations have a significant impact on encouraging conversations before, during, and after the implementation of the change. Start a conversation among your staff to find out how they are feeling about the new initiatives. Understand that proper communication is a conversation of two kinds.

  1. Listen to your employees

Hear what the staff have to say. Encourage them to lead the dialogue where workers can raise questions, discuss, and make changes to their ideas.

  1. Explain ‘why’ to your team

Data proves that the management of change improves the economic benefits of measures of transformation. So why is it so tricky for corporate executives to express such services? 

Businesses should strive to show the real ROI of change management and explain this to corporate executives to welcome them and accept the transition.

  1. Strengthen your workforce 

Empower the leaders in change management as well as staff to partake in the process of transformation by giving them the ability to make their own choices and introduce new ideas. 

If your employees do not feel motivated, the degree of commitment can decrease and lead to opposition to change.

  1. Encourage the exchange of information 

Employees can learn more quickly than others and adjust to transition. But exchanging information among employees will dramatically fasten this learning process. Employee engagement platforms like Smarp allow the exchange of organizational information in a way that’s simple and enjoyable for employees. 

Standard Training Courses On Handling Transition 

Change management is an essential competency for IT, project management, and development. Here are the certifications for change management, which will help you show your qualifications and pursue your career.

Change Management Foundation and Practitioner Certification Training

This Change Management certification training is provided by APMG and is regarded as one of the most sought-after change management certifications worldwide. Professionals can opt for Top Change Management Certification to gain a fundamental understanding of change management concepts in an organization. Whereas, with Change Management Practitioner Certification training, participants will gain an in-depth understanding of implementing change in an organization and what are the different types of changes involved.

Change Management Foundation Certification Cost: $1095

Change Management Practitioner Certification Cost: $1495

Note: The training cost for both Change Management Foundation and Change Management Practitioner Certification training cost depends on your region and mode of training.

Certified Change Management Professional (CCMP)

The CCMP certification, given by the Association of Change Management Professionals (ACMP), aligns with the ACMP ‘s Standard for Change Management. The standard was established by ACMP as a “set of commonly agreed change management methods,” and is the basis of the CCMP review. It was established by The Standard Working Group (SWG), headed by group chair Sumreen Ahmad, and claims recognition as the “first constitutionally defensible, internationally acknowledged Change Management Standard.” It’s one of the most popular and generally recognized Change Management Certifications.

  • Exam fee: members $595, non-members $745 
  • Retake fee: $300 for members, $375 for those who are not members 
  • Renewal fee: $100 for members, $150 for those who are not members 
  • Expiry: 3 years; 60 PDUs (professional development units) must be completed;

Change Management Specialist (CMS)

The CMS credential, which is offered by the Management and Strategy Institute (MSI), addresses the fundamentals of change management and how it is practiced on the job. The training material addresses “core skills needed to work in a manager’s position within an evolving organizational climate.”

Training and review take place remotely, but it is easy to fit around a busy schedule since it is self-running. 

  • Trial fee: $299.95 
  • Retake fee: Two extra free attempts 
  • The price to renew: $0 
  • Expiration: Age 3

Certified Problem and Change Manager (CPCM)

Administered by the Global Association for Quality Management (GAQM), the CPCM credential focuses primarily on finding and solving issues within an organization. This is the kind, of course, that will be best for someone who deals with production systems or manages the life cycles of the product.

It includes everything from defining places for change, enforcing the reform, promoting employee buy-in, and developing robust policies. 

  • Tuition fee: $213 
  • Refund fee: $0 
  • Price to renew: N / A 
  • Expiration: N/A

Change Management Certificate Program from the Association for Talent Development

ATD provides a curriculum of Change Management Certification that focuses on enhancing performance, competitiveness, and quality of service. The training runs online or in person, and discusses the introduction of transition strategies, transition management techniques, a change leader’s characteristics, and how to inspire the company to accept change. The training online takes place over six weeks, a total of 12 hours; the training on-site takes place over two days. 

  • Exam fee: $1,220 for students, $1,580 for those who are not students 
  • Retake fee: N / A 
  • Price to renew: N / A 
  • Expired: N / A

Conclusion

So, what can you do to become a pioneer in the transition more effectively? Start applying change management to your programs and create competencies in the organization to handle growth. These are the first steps in ensuring the programs produce the outcomes they expect.

The transition side of resources isn’t the easy part of the change; it’s the hard side of change. Spending the time and means to manage the people side of your organizational activities eventually pays off in terms of the effectiveness of your initiative and preventing the various costs that plague poorly handled change.

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Jacob Gillingham is an Incident Manager with 10+ years of experience in the ITSM domain. He possesses varied experience in managing large IT projects globally. With his expertise in the IT service management domain, currently, he is helping an SMB in their transition from ITIL v3 to ITIL 4. Jacob is a voracious reader and an excellent writer, where he covers topics that revolve around ITIL, VeriSM, SIAM, and other vital frameworks in IT Service Management. His blogs will help you to gain knowledge and enhance your career growth in the IT service management industry.

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