PMP or ITIL Expert: Which Certification is more Useful & Valuable?
In today’s competitive job market, how do you stand out from the crowd for your dream job role? According to a popular job portal report, close to 52% of job postings require professional certifications...
Mapping ITIL Processes in your Disaster Recovery Plan
You may be able to come up with the best disaster recovery (DR) plan, assign responsibilities to various personnel involved and ensure everything is in place. However, the critical part is maintaining the plan,...
An Introduction To Information Security Management in ITIL
Information security describes the activities which are related to the protection of information and infrastructure assets against the risk of being misused, lost, disclosed, and damaged. Information Security Management (ISM) is a governance activity...
8 Things IT Managers Should Know before Implementing ITIL
IT project managers get themselves certified in ITIL where they learn the principles of ITIL in theory and think they are ready to implement those processes and principles in their organizations. However, ITIL implementation...
ITIL Service Design – FAQs
The current article is the second in the five-part FAQ series on the ITIL process stages. If you have missed our earlier article in this series covering FAQs on Service Strategy, you can find...
Key Differences Between Change Management and Project Management
The success of an organization is critically dependent on its ability to adapt to new business environments as they develop. In order to do so, a structure must be adopted to introduce new methods...
A Comprehensive Guide on Change Management in ITIL
As businesses contend for market position and share, IT must be flexible and adaptive regarding its services. As a result, almost all businesses rely on the availability of IT services. Furthermore, businesses expect the...
An Overview of ITIL Business Relationship Management
In every organization, a new project needs adequate justification for approval and budget allocation. The introduction of a new IT service is counted as a project as it needs financial investment along with many...
Key ITIL Concepts That One Should Know
ITIL or Information Technology Infrastructure Library was developed to assist organizations with streamlining the IT department with the rest of the company. It takes a holistic approach to operations within a company and focuses...
How to Design ITIL SLA Structures?
Service Level Agreement (SLA) is the most fundamental aspect of the ITIL philosophy. Everything that ITIL recommends and suggests revolves around the assumption of an effective SLA. An SLA is a set of promises...
