An Overview Of Value Creation Through Services in ITIL
The value of a service comes from what it enables someone to do and what the service is made from. Thus we can say that the customer decides the value of a service and...
An Overview of IT Service Management and ITSM Frameworks
IT Service Management consists of all the activities which are executed by an organization for a customer. ITSM involves managing systems that provide value to customers. It is concerned with implementing IT services that...
VeriSM – A Service Management Framework for Digital Transformation
The service Management concept is merely no longer limited to IT. Every organization is now a service provider. Organizations that focus on selling products need to provide essential services to flourish. The concept of...
IT Gap Analysis – First Step to ITIL Success
If you are in a role related to IT service management or project management in your enterprise, gap analysis is a simple tool that will help you to identify the gap between where you...
7 Reasons Why You Should Consider ITIL Certification
In today’s service-based environment, the tech industry is in a constant state of flux, making it difficult for enterprises to stay on course with changing business landscape. Information Technology Infrastructure Library (ITIL) is a...
An Introduction To Information Security Management in ITIL
Information security describes the activities which are related to the protection of information and infrastructure assets against the risk of being misused, lost, disclosed, and damaged. Information Security Management (ISM) is a governance activity...
What is Strategy Management for IT Services?
Strategy management for IT services is a process of defining and maintaining the perspective, position, plans, and patterns (which constitute the 4 Ps) of an organization with regards to its services and management of...
PMP or ITIL Expert: Which Certification is more Useful & Valuable?
In today’s competitive job market, how do you stand out from the crowd for your dream job role? According to a popular job portal report, close to 52% of job postings require professional certifications...
Mapping ITIL Processes in your Disaster Recovery Plan
You may be able to come up with the best disaster recovery (DR) plan, assign responsibilities to various personnel involved and ensure everything is in place. However, the critical part is maintaining the plan,...
ITSM Best Practices to Achieve Continuous Process Improvement
IT service management (ITSM) focuses on integrating IT services with the organization's overall operations and processes, so it is important to understand ITSM best practices for improving efficiency. Since most of the applications are...
