Understanding ITIL Service Validation and Testing
ITIL V3 introduced service validation and testing as a new process to test and validate the new services or changes to the existing services being introduced. The main purpose of the service validation and...
ITIL Service Desk: Streamline and Enhance Your IT Operations
A service desk is the primary point of contact for the coordination of activities between the end-user and the IT service provider. In this blog, we will learn about the various operations of the...
What is SLA? A Comprehensive Guide to Service Levels
Service Level Agreement (SLA) is the most fundamental aspect of the ITSM Certification Courses philosophy. Everything that ITIL recommends and suggests revolves around the assumption of an effective SLA. An SLA is a set...
How to Use ITIL Tools and Techniques in an Organization
ITIL is a best practice framework for IT Service Management (ITSM), enabling enterprises to bring about business change, manage risk, improve the customer experience, earn a return on investment (ROI), and gain other benefits...
7 Key ITIL Abbreviations You Should Know
It would be fair to say that ITSM Certifications has evolved over the years. ITSM is not just structured processes and supporting procedures, it has evolved into an entity where discipline has become adept...
Key ITIL Concepts Every Professional Should Know
ITIL or Information Technology Infrastructure Library was developed to assist organizations with streamlining the IT department with the rest of the company. It takes a holistic approach to operations within a company and focuses...
6 Steps to Create an Effective ITSM Strategy
The trick behind providing good service is efficient ITSM (ITSM). A customer or business user will not know what is going on behind the scenes at the service provider’s premises. What can be seen...
A Comprehensive Guide to ITIL Problem Management
A problem is an integral part of service delivery. Especially in the IT service management context, every other day there is a new software release, a new security patch, a change in the systems...
What is VeriSM? A Complete Overview
In today’s dynamic business environment where there is a widespread digital transformation happening across industry sectors, it needs proper service management frameworks and guidelines to address the complexity. This is precisely what VeriSM strives...
How to Implement ITIL Change Management in an Organization
Change is the only constant, they say. In a professional setting, it is the only way to progress. When you narrow it down to an IT service organization, change becomes a way of life.
There...
