ITIL Incident, Problem and Change Management Process
Most organizations consider themselves accomplished with ITIL implementation once their incident, problem, and change management processes are in place. It gives a picture of functioning perfectly once they can handle their incidents better, problem...
ITIL Knowledge Management: Value, Objectives, and Scope
The Service Knowledge Management System (SKMS) is a collection of systems, tools, and databases that are required for knowledge management to be successful. It is the responsibility of Knowledge Management in ITIL to maintain...
Risk Management: Components, Objectives, & Examples
Risk, in the IT sector, is defined by the NIST as the probability that a particular threat source will accidentally or intentionally exploit particular information system vulnerabilities. The threats can arise from vulnerabilities or...
Key Differences Between Change Management and Project Management
The success of an organization is critically dependent on its ability to adapt to new business environments as they develop. In order to do so, a structure must be adopted to introduce new methods...
An Overview of ITIL Business Relationship Management
In every organization, a new project needs adequate justification for approval and budget allocation. The introduction of a new IT service is counted as a project as it needs financial investment along with many...
What is ITIL Framework?
The ITIL framework encompasses the complete information technology lifespan in a company. It is termed the IT Service Lifecycle. Service lifecycle is an approach to IT Service Management that places an emphasis on how important...
ITIL Service Desk: [Importance and Classification]
A service desk is the primary point of contact for the coordination of activities between the end-user and the IT service provider. In this blog, we will learn about the various operations of the...
What is ITIL Service Validation And Testing?
ITIL V3 introduced service validation and testing as a new process to test and validate the new services or changes to the existing services being introduced. The main purpose of the service validation and...
How to Design ITIL SLA Structures?
Service Level Agreement (SLA) is the most fundamental aspect of the ITIL philosophy. Everything that ITIL recommends and suggests revolves around the assumption of an effective SLA. An SLA is a set of promises...
Effective Organizational Change Management With Examples
Many of today's companies are in continuous flux as they adapt to the continually changing external economic climate, local and global economies, and technical innovation. This means policies, structures, and methods in the workplace...
