ITIL (Information Technology Infrastructure Library) is a globally-recognized IT service management approach in enterprises across the globe. The ITIL framework is drawn from best practices followed by both public and private sectors all over the world.
ITIL is gaining traction around the world and is in the midst of evolving IT service management principles. Though DevOps and other methodologies are being implemented in IT services lately, but nothing comes close to ITIL with its comprehensive guidelines and best practices.
Having knowledge of ITIL is good, but knowing how to implement the ITIL framework for your IT services that aligns with organizational business strategies is another thing. It requires everybody to stay on the same page, and get a buy-in from the senior management towards ITIL implementation.
Below mentioned are guidelines towards successful ITIL implementation. If you are able to carry them out in a right manner, then you will see the benefits of ITIL for your IT services and how you can get more of your IT department.
Successful implementation of the ITIL framework requires employees to know what ITIL is in the first place. A basic entry-level ITIL Foundation certification training can help employees to understand the ITIL framework and how it adds value to your IT services.
Before implementing the ITIL framework, conduct a gap analysis in your enterprise. Remember the 80-20 rule here and apply the ITIL principles for processes that are hampering the most and get them streamlined as per ITIL guidelines.
With ITIL guidelines, the processes get streamlined and it changes the way you will be handling things from now on. The next step is to quickly identify those changes.
When you identify those quick wins, spread the awareness among others in your organization, especially to the senior management.
Now slowly implement the ITIL framework to other processes and monitor change. Change is inevitable and it needs to be monitored during ITIL implementation to get the maximum benefit out of it.
After you have seen the ITIL implementation benefits, you have to present the same to your senior management to get a exclusive buy-in to implement the ITIL framework across the IT value chain.
mplementing ITIL to every process at once will be foolhardy, that kind of change will be difficult to handle for any enterprise. Do not implement ITIL guidelines to processes which are already doing well. Check which processes needs an overhaul or few tweaks to achieve better performance.
ITIL Implementation is not a one-time activity, you need to go back and check is there anything else that can be made to improve IT processes. As IT Service Management (ITSM) is evolving, it makes sense to improve your processes as the need arises.
By implementing the ITIL framework, you will be able to cut down on costs towards IT services. Many unnecessary and redundant processes will be removed and your IT department gets streamlined.
After implementing ITIL in your organization, share the results with the team and higher management. Show them how ITIL implementation helped your organization to cut down on costs and bag business critical projects.