ITIL Adoption in IT and Non-IT Business Functions

ITIL Adoption infographic
ITIL Adoption infographic

New trends in IT services

As IT industry are seeing trends in the SMAC (Social, Mobile, Analytics and Cloud), the IT Service Management (ITSM) is under constant evolution.

Gartner predicts that by 2017, SMAC stack will drive more than 26% of the total enterprise software market revenue, an increase from 12% in 2012 – representing over $104 billion new revenue from this stack.

According to Gartner, 50% of large enterprises will have hybrid cloud deployments by 2017.

Where does ITIL fit in with these new trends?

According to AXELOS’s ‘The Importance of ITIL® A Global View – 2014 and Beyond’ ITIL was positively viewed as growing in importance due to trends like Cloud and Agile – 46% of 380 global respondents viewed ITIL as increased in importance; 49% viewed ITIL as staying the same in importance.

A geographical view of value of ITIL

ITIL adoption is increasing with growing importance of cloud computing.

From Latin America 68% of respondents said ITIL is becoming more important

From Asia Pacific 52% of respondents said ITIL is becoming more important

From EMEA 35% of respondents said ITIL is becoming more important

From North America 35% of respondents said ITIL is becoming more important

ITIL Adoption in Non-IT business functions

According to itSMF USA’s ‘Service Management not just for IT anymore’ survey 2014, more than 50% of the organizations surveyed are either applying or planning to apply service management principles in business areas outside of IT.

In 53% of organizations, IT is the champion for this movement; non-IT leaders are leading the charge in the other 47%.

The expanding capabilities of technology are driving organizations to apply service management outside of IT.

Today’s IT organizations are using several different frameworks. But, 64% of organizations using service management in non-IT areas are using ITIL.

Top 5 frameworks and methodologies that are being applied in Non-IT areas are:

  • ITIL
  • Six Sigma
  • Lean
  • Knowledge-Centered-Support
  • Kaizen

Benefits of ITIL adoption

  • Minimized service disruption
  • Benchmark services and maximize ROI
  • Obtain value of money from your service providers
  • Ensure the customers can use the services when and where needed
  • Forecast, respond to and influence the demand for your services in a cost effective way
  • Support business change at the speed your customer needs while ensuring stable and low-risk environment.

Professionals Look to Enhance Work Performance With ITIL Credentials

A key indicator for greater ITIL adoption across the organizations is how many people took up ITIL certifications for the calendar year 2014. According to AXELOS ‘Quarter 3, 2014 Consolidated Regional Exam Figures’, there were nearly 214,000 people who took ITIL certification exams across the world in 2014 till the end of October.

Geographic Location of Professionals who took the ITIL Exams

Region No. of people taking ITIL Exam
Europe 77,555
Asia 59,575
North America 46,510
Middle East & Africa 12,086
South America 10,247

Benefits of ITIL Certifications for Professionals

According to, the Highest average annual salary of certified ITIL Expert can go up to ~USD 162,000 in the USA, ~USD 182,000 in Switzerland, ~USD 140,000 in Australia, ~USD 133,000 in the UK, ~USD 130,000 in UAE (as on December 1, 2014)

  1. Opportunity to take up rewarding job roles
  2. Project your skills as a global professional
  3. Widely applicable knowledge
  4. Compatible with other qualifications (ITIL and PRINCE2)
  5. Helps in professional development and expands your career scope to a great degree

Invensis Learning specializes in providing globally-recognized certification training courses such as PMP, CAPM, PRINCE2, ITIL Foundation, ITIL MALC, MSP, P3O, Lean Six Sigma Green Belt and Cloud Computing. We also offer other certification courses related to ITSM, Quality Management, Project Management, Program Management and Technology Training. If you would like to know more about the benefits of these certifications for your career, call our training consultant now on: USA +1-910-726-3695; UK +44-207-193-4519; AUS +61-280-113-469: IND +91-80-6500-0255, +91-96202-00784. Or email support {at} invensislearning {dot} com today.

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Arvind Rongala, an engineer by education, has deep experience of serving the IT-BPO industry for more than 8 years. With his keen interest in the learning and development sector, Arvind spearheaded the launch of Invensis Learning as the training and certification arm of Invensis Technologies. As the Director of Invensis Learning, and with offices in the US, India, and Australia, he ensured the company became a trusted training partner for many Fortune 1000 clients and gain global recognition in a short span of time. { has featured a story about Arvind about his achievements over the years. } With his expertise in Project Management, IT Service Management, Quality Management, and IT Security Governance, he has been a guest author for various popular digital publications such as Business Insider, Business today, Project Times, Customer Think, Tech Sling, and Businessworld.