At the workplace, you may find people of two categories – worker class and non-worker..

Most organizations consider themselves accomplished with ITIL implementation once their incident, problem and change management..

The Service Desk as prescribed by ITIL comes into existence only when something goes wrong..

According to a recent survey, 8 out of 13 advertisements for project manager jobs posted..

Project Management Project Management is the art of planning, organizing, motivating and controlling resources, which..

A program is a cluster of ongoing operations that have a common goal. A group..

How is it possible that some people can complete their work in a day, while..

A resume or curriculum vitae [CV] is an important key, which if presented in the..

The trick behind providing good service is efficient IT Service Management (ITSM). A customer or..

The industry has seen a significant change, and it is not at all unexpected to..