Essential skills and qualifications of a quality control manager
Roles and Responsibilities of a QC Manager

The Quality Control Manager’s job role involves supervising the staff and product development process to ensure that the product developed meets quality standards, efficiency standards, and customer satisfaction as well. 

They are employed in varied industries ranging from aerospace to electronics to pharmaceuticals and others.  The Quality Control Manager’s main task is to determine whether the finished product meets the quality standards. They are often known as “quality assurance specialists,” who attempt to find the root cause of the defective products and come up with techniques to overcome those defects. 

A Quality Control Manager is responsible for the quality of the products developed. The team of quality control inspectors manages to set quality control policies and standards in its place.  They also test the products to ensure whether the quality standards are met and revise the process, which needs improvement. 

Responsibilities of a Quality Control Manager  

The responsibilities of a Quality Control Manager depend on the industry you work for. Nonetheless, here is a list of major responsibilities and duties performed by a Quality Control Manager in most organizations:

  • Thorough understanding of customer requirements and communicating with them to have effective quality control processes. 
  • Set quality standards for the safety of the employee during the production process.
  • Monitoring technicians, quality control inspectors, and other members to ensure they perform their assigned duty following quality standards.
  • Eye on the product development process to recognize the defects and deviations in the quality policies.
  • Creating the requirements for raw materials from the suppliers and monitoring their quality compliance.
  • Maintaining accurate documentation and statistical analysis.
  • Getting feedback from clients, taking part in meetings, submitting the documentation reports, quality control inspectors, and also helping the external auditors.
  • Reviewing the final product, comparing it with the initial requirements, and rejecting or approving the final product complying with quality standards. 
  • Create new ways to improve the production process techniques to ensure high-quality outputs.
  • Devise ways to come up with new techniques to reduce waste during the production phase and maximize resources.
  • Hire and trains the quality control personnel to assure effective performance throughout the production process.
  • Ensure that national and international standards of production are met during the production/manufacturing processes.

Educational Requirements and Experience 

Though Quality Control Manager job role is widely open to all graduates, having a degree in a relevant field is an added advantage. 

  • A bachelor’s degree in mechanical engineering or science.
  • Having knowledge and ample experience in business administration is advantageous.
  • Experience in devising and reviewing project plans, documents, and specifications.
  • Comprehensive understanding of quality control standards and legal standards.
  • Strong knowledge of data analysis, mathematics, and statistical techniques.
  • Previous experience in manufacturing and production processes.
  • Excellent communication, problem-solving, time-management, and leadership skills.
  • Must possess technical expertise in their domain.
  • Must be detailed oriented at work.

Top Skills of a Quality Control Manager

Work Environment 

The working condition of a Quality Control Manager depends on the industry you work for.  The Quality Control Manager may have to work with programmers, quality control inspectors, and statisticians. Professionals particularly in manufacturing fields spend most of their working hours at production sites/plants wearing goggles and protective clothing.

Having excellent communication skills will help them to deal with personnel at organizations ranging from assembly line workers to management level.

Career Outlook 

Experienced Quality Control Managers with advanced degrees in the field can get easily promoted. They can also opt to become an independent consultant. However, experienced professionals are required in many organizations to improve product quality, and reliability,  and also to reduce the production costs.

Salary Insights 

United States 

The salary of a Quality Control Manager in the United States is $78,208/year. Having prior experience in the relevant domain will help you in getting higher remuneration. It also depends on the role and industry you are into.

CITYSALARY 
Rockville, MD$102,499/year
Chicago, IL$94,787/year
Los Angeles, CA$79,694/year
Indianapolis, IN$59,477/year
Houston, TX$43,181/year

Conclusion 

Quality Control Managers are merely not responsible for monitoring the quality of the products but are also accountable for monitoring whether the products are necessary for the production process.  They also work with all other departments within the organization to ensure that the product met desired quality standards. To do justice to the role of a Quality Control Manager, they have to regularly upskill and reskill by taking up industry-recognized quality management training programs to coordinate with other quality management professionals to ensure product quality standards are met regularly.

Some of the popular certification courses that Quality Control Managers can take up are:

Green Belt Certification

Lean Six Sigma Black Belt Certification Training

Lean Six Sigma Yellow Belt Certification Training

Lean Fundamentals Training

RCA through Six Sigma Training

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Diego Rodriguez works as a Six Sigma Black Belt professional for a leading manufacturing company. He possesses ample experience in various aspects of quality management, such as Lean, Six Sigma, Root Cause Analysis, Design Thinking, and more. His primary focus is to conduct tests and monitor the production phase and also responsible for sorting out the items that fail to meet the quality standards. Diego’s extensive work in the field has resulted in being an honorary member of quality associations globally. His areas of research include knowledge management, quality control, process design, strategic planning, and organizational performance improvement.

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