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How to Design ITIL SLA Structures?
Service Level Agreement (SLA) is the most fundamental aspect of the ITIL philosophy. Everything that ITIL recommends and suggests revolves around the assumption of...
What is ITIL and its Levels of Certification?
An ITIL (Information Technology Infrastructure Library) certification today is a highly valued qualification on the resume of an ITSM professional. It gives one better...
Mapping ITIL Processes in your Disaster Recovery Plan
You may be able to come up with the best disaster recovery (DR) plan, assign responsibilities to various personnel involved and ensure everything is...
How to Handle and Avoid Project Overload
In a recent edition of the PM Network magazine, it was revealed that the average number of projects handled by a project manager at...
How ITIL Helps your BYOD Strategy
Mobile devices and tablets are transforming the way employees work and how IT supports them. The BYOD (Bring-Your-Own-Device) strategy has several benefits to your...
What is Quality Management System? Benefits & Practices
'Quality Management is defined as overseeing all activities and tasks that must be performed to achieve a desired level of excellence. This includes implementing...
Causes of Conflicts in a Project – How to Resolve Them?
Conflicts are inevitable in organizations where different mindsets endeavor to work together as a team. Though the objective is the same for every member...
How to Replace a Vendor who is not Meeting Your Requirements
Businesses are outsourcing a large part of their processes these days, in order to focus on their core competencies. This means that they are...
How ITIL Simplifies the Problem Management Process?
A problem is an integral part of service delivery. Especially in the IT service management context, every other day there is a new software...
How to Use ITIL Tools and Techniques in an Organization
ITIL is a best practice framework for IT Service Management (ITSM), enabling enterprises to bring about business change, manage risk, improve the customer experience,...
