The Value of ITIL Certified Employees for Organizations


All over the world, embracing ITIL is the current industry trend. In fact, in an AXELOS survey titled ‘The Importance of ITIL’ conducted in 2014, 52% of respondents in APAC region and 68% of respondents in Latin America said that ITIL is becoming more important due to the latest trends in Cloud and Agile.

What is the ITIL Framework?

According to AXELOS, ITIL is the most widely adopted framework for IT Service Management (ITSM) in the world. It is a practical and no-nonsense approach to identification, planning, delivery and support of IT services which has revolutionized ITSM. Today, thousands of organizations around the world implement ITIL best practices in their work environments.

ITIL provides the basis for quality ITSM through documented, proven processes that cover the entire Service Lifecycle. It is easy for organizations to learn, improvise and implement the framework to suit their environment.

Knowledge of ITIL is divided between five levels of qualifications or certifications:

Organizations implement ITIL framework for their IT infrastructure, mainly for its best practices and how it brings overall value to the organization’s goals and objectives. With ITIL guidance, organizations have a common vocabulary for ITSM.

Many world renowned companies have adopted ITIL as part of their IT service management objectives and have adapted the framework to suit their unique requirements. For instance, according to the AXELOS case study ‘Disney’s ITIL Journey’*, The Walt Disney Company started to adopt Information Technology Infrastructure Library (ITIL) best practices in the mid-2000s. Post 2008, the company felt a need to move towards a more integrated approach for service management and become a more proactive IT organization. This requirement was particularly felt in the Theme Parks & Resorts division, which endeavors to provide ‘a perfect experience’ to its millions of guests all across the world. One of the ways Disney got around 250 of its domestic IT staff on-board for the shift in thinking and practice for ITIL integration, was to impart ITIL Foundation training in a condensed, relevant package.

10 Benefits of Having ITIL Certified Managers for Organizations

Organizations who have employed ITIL certified professionals around the world are getting numerous benefits, including:

  1. Improved perception of IT within business: The perception of IT improves when organizations feel that they can count on their IT infrastructure to deliver what the business wants. When ITIL certified managers implement the ITIL framework, it provides processes to identify, prioritize and manage service improvement opportunities for IT service management which will help to improve the business.
  2. Improves business capability: ITIL certified managers within an organization understand and share a common language for ITSM. So, there are no more lapses in deliverables, which allows organizations to improve their business capability.
  3. Builds trust within the organization: ITIL certified managers understand the importance of building a trusted network among stakeholders, ensure that everybody is on the same page and carry out seamless operations while delivering expected outputs.
  4. Improves efficiency: ITIL certified managers can automate standard tasks and apply best practice principles to ITSM processes. They can also improve efficiency by developing metrics for the processes and tasks.
  5. Reduced IT security exposures: IT security incidents directly impact business revenue and threaten an organization’s reputation. With knowledge of IT security management, ITIL certified employees can deploy processes that help in reducing exposure to IT security threats.
  6. Brings good change management: ITIL certified professionals have a thorough understanding of the ITIL framework and can lay down clear communication channels for release schedules, which help in introducing new and changed IT services. The risks of change are now well planned and managed in a timely fashion to ensure minimal disruption to the business.
  7. Better resource utilization: Managing demand for resources requires an understanding of business priorities. An ITIL certified manager can help in identifying where resources can be utilized for the best results.
  8. Financial control: An ITIL certified manager will ensure funds are available for planned events. This fosters an environment of control to make sure IT services are used effectively and efficiently.
  9. Minimizes disruption in IT services: Any disruption or significant business outage is detrimental to an organization. ITIL certified professionals can ensure alternate service options are in place to mitigate impact of business outages due to various reasons.
  10. Support cloud models: Gartner predicts 50% of enterprises around the world will use hybrid cloud deployments by 2017. ITIL certified managers will be capable of applying ITIL best practices to cloud deployment, for the organization to get maximum ROI from this technology paradigm.

As seen in the above mentioned benefits, enterprises around the world can rely on ITIL certified managers to streamline service management as well as aid smooth transition during business change. With enterprise workforce development programs in place for their ITSM managers to certify them in ITIL, the best practice guidance, the skills of employees can be upgraded for the betterment of the individual and the business.

Invensis Learning specializes in providing IT Service Management certification training courses such as ITIL Foundation, ITIL Service Lifecycle modules, ITIL Service Capability modules, and ITIL MALC. We also offer courses related to Project Management, IT Security and Governance, Quality Management, Agile Project Management, Cloud Courses, DevOps, and Digital Awareness. If you would like to know more about the benefits of IT Service Management certifications for your career, call our training consultant now on: USA +1-910-726-3695; UK +44 2033-223-280; Hong Kong +852-5803-9039; Switzerland +41-22-518-2042; Germany +44-20-3322-3280; Denmark +45 8988-4544; Netherlands +31 202-622-348; Australia +61 253-002-805; IND +91-96202-00784. Or email support {at} invensislearning {dot} com today.