Latest IT Service Management Blogs

Written by industry experts and experienced trainers, our IT Service Management blogs are amalgam of the concepts, processes and practices of domains like ITIL, VeriSM, SIAM and more. It contains case studies, ITSM news, articles, latest insights, infographics and free resources to get you going with IT service management success.

ITIL Certification Credit System

How the ITIL Certification Credits System Works

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Information technology is evolving at a rapid pace in this digital age. For IT organizations, this advancement constantly creates new opportunities to deliver services that will contribute to business growth and customer satisfaction. In...
9 Common Mistakes ITIL Professionals Must Avoid

9 Common Mistakes ITIL Professionals Must Avoid

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If you are working for an IT organization, you would be conversant with the term” ITIL”. It is gaining widespread recognition in IT organizations globally. ITIL is the most sought-after certification by IT professionals who...
The Value of ITIL Certified Employees for Organizations

The Value of ITIL Certified Employees for Organizations

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All over the world, embracing ITIL is the current industry trend. In fact, in an AXELOS survey titled ‘The Importance of ITIL’ conducted in 2014, 52% of respondents in the APAC region and 68%...

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