ITIL Incident, Problem and Change Management Process
Most organizations consider themselves accomplished with ITIL implementation once their incident, problem, and change management processes are in place. It gives a picture of functioning perfectly once they can handle their incidents better, problem...
10 Common ITIL Implementation Mistakes to Avoid at All Costs
The Service Desk as prescribed by ITIL comes into existence only when something goes wrong in an organization. Things can go wrong in various ways such as software expires, a laptop becomes non-functional, or...
6 Steps to Build an Effective ITSM Strategy
The trick behind providing good service is efficient IT Service Management (ITSM). A customer or business user will not know what is going on behind the scenes at the service provider’s premises. What can...
Most Common Questions Asked about ITIL – Part 3
The industry has seen a significant change, and it is not at all unexpected to see how organizations are adopting the ITIL framework. Furthermore, many believe that the framework has helped them in laying...
Most Common Questions Asked about ITIL – Part 2
This post is dedicated to questions with regards to ITIL Version 3, its latest version. Users will have queries regarding the changes that were made and the fate of implementations done using ITIL v2....
Most Common Questions Asked about ITIL – Part 1
Today, organizations are looking at the ITIL framework as a methodology that streamlines overall IT processes, is cost-effective, brings higher ROI, and helps in improving productivity. As ITIL is a set of best practices,...
How to Design ITIL SLA Structures?
Service Level Agreement (SLA) is the most fundamental aspect of the ITIL philosophy. Everything that ITIL recommends and suggests revolves around the assumption of an effective SLA. An SLA is a set of promises...
What is ITIL and its Levels of Certification?
An ITIL (Information Technology Infrastructure Library) certification today is a highly valued qualification on the resume of an ITSM professional. It gives one better opportunities and options to move up the ladder in their...
Mapping ITIL Processes in your Disaster Recovery Plan
You may be able to come up with the best disaster recovery (DR) plan, assign responsibilities to various personnel involved and ensure everything is in place. However, the critical part is maintaining the plan,...
How ITIL Helps your BYOD Strategy
Mobile devices and tablets are transforming the way employees work and how IT supports them. The BYOD (Bring-Your-Own-Device) strategy has several benefits to your organization and end-users, especially the cost-cutting in terms of procuring...
